Payroc Review

Rates and Fees
85/100
Truth in Advertising
80/100
Consumer Reviews
90/100
Customer Support
90/100
4.3

Best for

Moving companies, online stores, e-commerce, mom and pop, small business, wholesale.

Specializes in

Payroc is a merchant account provider that processes payments for a wide variety of businesses, including mom and pop businesses and smaller stores, and e-commerce and online stores.

Pricing Summary

Setup Fee: $0

Monthly Fee: $25

Swipe Rate: Interchange-plus

Keyed-in Rate: Interchange-plus

Early Termination Fee : $375

Contract Terms:

3 Years
Visit Payroc

Payroc was founded in 2003 by James Oberman in the Tinley Park area of Chicago, Illinois, where the headquarters still reside. Payroc mainly services online businesses, smaller businesses, high volume, and high-risk businesses. 

Payroc Overview

 

Payroc is a merchant account provider that deals with a lot of different businesses. It is a reseller of First Data, TSYS, Chase Merchant Services, and Vantiv. It used to operate under the name 'Retriever Payments Chicago.' These days, Payroc has two main offices and acquired iTransact in 2016 and Integrated Payment Systems in 2018. Its focus is on smaller businesses and online stores, where it processes and gets most of its business. It has a high overall reputation, with few lodged complaints that it has not answered or dealt with in the past several years. Payroc advertises and offers interchange-plus pricing to its merchants and customers. Payroc services over 30,000 clients and processes nearly $10 billion annually.

Quick Facts

Head Quarters

Des Plaines, IL

Year Founded

2003

CEO

James Oberman

Employees

500

Merchant Provider Risk Tolerance

What We Like

Full range of products and services

Interchange-plus pricing available

Low complaint volume

What We Don't Like

No pricing disclosures on the website

Tiered pricing offered

Standard four-year initial contract term

An early termination fee

Many complaints regarding independent sales agents

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gas Station
  • Moving Companies
  • Personal Service
  • Property Management
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Web Design Services

Business Types Served

  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Payroc Products & Services

 

Point 1: Online Payments and Virtual Terminals


Payroc offers online credit and debit card processing. It does this via a payment gateway and a virtual terminal. Considering Payroc has many e-commerce clients and online stores that it processes payments for, these are probably among its most-used services. Payroc additionally syncs a selling experience across different platforms: like your main website, your social media platforms, and other places, by integrating Google and Facebook.

Point 2: Same-Day/Next-Day Funding


As some of the merchants' financial services, Payroc allows and facilitates the same day and next-day funding to merchants. This means that the payments take much less time to process before they're in your business or personal bank account. To some companies that offer on shakier ground, this kind of quicker processing can be precious for them. Payroc also offers 0% fees on credit card processing with its CashRewards system.

Point 3: Risk Monitoring and Risk Management


Payroc has risk monitoring and risk management as part of the services that it offers to merchants. This means a more secure experience for both the merchant as well as the customer. Chargebacks are generally dangerous to a merchant, and being associated with fraud is twice as deadly. By monitoring and managing risk, Payroc can assist merchants by preventing fraud before it is about to begin occurring.

Payroc Payment Processing

  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Recurring Billing
  • Virtual Terminal

Payroc Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Payroc Advertising & Sales

 
Payroc uses a variety of avenues to sell and market its various services: namely, outside sales agents, traditional advertising, and referral partnerships. Its website is also very transparent about the services it offers and has an interchange-plus model that it makes apparent from the beginning if you explore its website. Payroc is an ISO of several banks: MB Financial Bank in Rosemont, Illinois; Fifth Third Bank from Cincinnati, Ohio; and Wells Fargo bank from Concord, California. 

Payroc seems to utilize fairly honest and transparent sales practices and does not mislead or deceive merchants that it is attempting to service.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Payroc Pricing, Rates & Fees

 

Payroc reveals that it uses an interchange-plus pricing model, but the exact rates are not relatively straightforward. As Payroc is the reseller of so many different companies, specific fees or aspects of its services may likely change slightly depending on what contract or agreement it is reselling to a particular merchant at a particular time. Interchange-plus is the most transparent, honest kind of pricing, but besides knowing the pricing model, not much is known about the actual rates and fees that Payroc offers to merchants.

Pricing at a Glance

Pricing Model

Interchange PlusTiered Pricing

Swiped Rate

Interchange-plus

Keyed-in Rate

Interchange-plus

Mobile Payment Rate

Virtual Terminal Rate

Interchange-plus

Monthly Fee

$25

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$375

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Undisclosed

Annual Fee

up to $79

Monthly Minimum

Undisclosed

Statement Fee

Payroc Contract & Terms

Payroc offers various contracts to the merchants who attempt to use it as their account provider. As a reseller of other companies, the contract's length and specific terms are probably up for debate and may change frequently. First Data generally uses a three-year agreement with an early termination fee of $295. However, a merchant complained of an early termination fee of around $375, so Payroc's different contracts may have different rates for other parts of the deals. Still, there are not many complaints about Payroc's contracts, which suggests they are not overly unfair or incredibly deceptive/predatory.

Contract Length

3 Years

Early Termination Fee

$375

Payroc Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Payroc Complaints, Ratings & Reviews

Payroc has a low amount of complaints and high ratings from most websites or other reviewers. BBB has it listed as a 4.62 out of 5 with 21 reviews. It has been in business for 17 years but has been accredited for 4, since 2016. Payroc only has a few complaints on BBB, and most of them are closed. Google has them rated at a 4.2 out of 5 with 60 reviews. Glassdoor and various other companies also report ratings of over four stars.

There are currently no known lawsuits involving Payroc nor any recent ones in the past, class-action or otherwise. The few complaints mentioned about Payroc generally involved early termination fees or an accusation that specific terms of the contract were misrepresented. These complaints are isolated and far and few between.

Ratings

BBB

A+(6 complaints)

Google

4.3 Stars / 56 Reviews

Facebook

2 Stars / Based on the opinion of 4 people

Yelp

No Reviews yet

Reviews

Total Online Reviews

90+

Total Online Complaints

<10

Lawsuits

None

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