PayPros is a merchant account provider that was recently acquired by Global Payments. The company specializes in payment software integration, as well as payroll and human resources services. Merchants can still sign up for service through PayPros, but some of the company’s services are now being delivered by Global Payments.
|Early Termination Fee||$300|
|Contract Terms||3 Years|
PayPros is a registered ISO/MSP of Wells Fargo. The company was launched in 1995 and built a name for itself as a payment processor and provider of software solutions. PayPros was acquired by Global Payments in 2018.
After its acquisition, PayPros transitioned its payment processing and POS equipment services to operate under the Global Payments brand name. But merchants can still sign up for payroll and human resources services with the PayPros brand.
Together, PayPros and Global Payments can provide merchants with an integrated payment processing solution. Global Payments uses a variable rate payment model. The amount that you’re charged per transaction with them will vary based on the volume you do and the risk profile of your company, among other factors.
Review for both PayPros and Global Payments seem slightly better than average for the industry. But there are some complaints about hidden fees from Global Payments and the company’s sales tactics leave a bit to be desired.
PayPros Pros & Cons
PayPros Products & Services
Payroll and Human Resources Services
Payroll and human resources services are currently the only services offered under the PayPros brand name. The company claims to be a one-stop-shop for all of a merchant’s employee management needs. It offers integrated payroll and human resources solutions that could enable you to manage your employees with a single tool. However, PayPros does not disclose its pricing for these services online.
Credit and Debit Processing, Online Payments
PayPros credit, debit, and online payment processing services are now offered through Global Payments. The company says that its services can accept more than 140 different payment types, so it could be a good option if your customers pay in a wide variety of ways. Global Payments uses PayPros payment integration software to make it easier for merchants to integrate all of their payment portals with a single API.
Global Payments also offers a variety of POS solutions to its merchants. The company sells POS hardware and software. It also provides merchants with EMV card readers, mobile POS solutions, and even the ability to start accepting payments via your own branded credit cards. Global Payments claims to be working with more than 3 million merchants across the globe.
PayPros Advertising & Sales
Both Global Payments and PayPros rely on independent sales agents to sell their products. This is generally a bad sign for merchants, as independent agents are known for using deceptive tactics more often than in-house sales teams might. That being said, there have been fewer complaints about sales practices for both Global Payments and PayPros than you would expect for a company that uses independent sales agents.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
PayPros Pricing, Rates & Fees
PayPros and Global Payments are both very secretive about their rates. It’s difficult to find any information about how much PayPros charges for its payroll and human resources solutions online. This may be a sign that the company bases its prices on the unique profile of each merchant that it works with.
We know a bit more about Global Payments fees. According to online merchant reviews, the company’s rates go as low as 1.1% + $0.19 per credit card transaction and 0.5% + $0.19 per debit card transaction. But your rates could be much higher than this. The company uses a variable pricing model in which its rates change based on a merchant’s transaction volume, risk profile, and several other factors.
Pricing At A Glance
|Pricing Model||Tiered Pricing|
|Mobile Payment Rate|
|Virtual Terminal Rate||Variable|
|Payment Gateway Fee|
|Early Termination Fee||$300|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee|
PayPros Contract & Terms
PayPros makes no information about its contracts or terms available online. However, we do know a bit about how Global Payments prefers to operate. The company favors a multiple-year agreement with a hefty $500+ early termination fee. Global Payments also charges a $10 monthly fee and some merchants have complained about a hidden $299 annual account maintenance fee.
However, it seems that Global Payments also offers merchants the chance to sign up for a monthly contract. Signing up for this would allow you to avoid the company’s high early termination fee and give you the freedom to move to a new payment processor if you ever want to do so.
PayPros Setup & Support
PayPros and Global Payments both make it easy for merchants to set up new accounts with them. If you need help with the process, then you can use one of the company’s online knowledge bases to find answers to common setup questions. If you need further assistance, you can also get live 1-on-1 support.
Global Payment advertises that its support team is available 7-days a week. You can contact them via phone, email, or by filling out an online form on the company’s website. PayPros also has a dedicated customer support team, which you can reach via phone during business hours.
PayPros Complaints, Ratings & Reviews
PayPros currently has an A+ review with the Better Business Bureau, while Global Payments has an A-. Some of the most common complaints about both companies center around misleading contractual terms and hidden fees.
|BBB||A+, the business is not BBB Accredited. (0 Review; 2 Complaints|
|2.5 Stars / 8 Reviews|
|Total Online Reviews||50+|
|Total Online Complaints||<10|