Growing small and medium-sized businesses that process less than $100,000 in transactions annually.
Payanywhere offers payments processor services through Global Payments. The company provides a suite of mobile products to small and mid-sized retail and mobile businesses. Payanywhere offers mobile payment processing, mobile Point-of-Sale hardware, and reporting/ analytics functionality.
Setup Fee: $0
Monthly Fee: $0
Swipe Rate: 2.69%
Keyed-in Rate: 3.49% + $0.19
Early Termination Fee : $0
Payanywhere caters to many kinds of industries including, restaurant and hospitality, retail, and mobile businesses. Payanywhere outsources backend payment processing to Global Payments. For smaller merchants, the rates are competitively priced but not cheap. Payanywhere charges tiered pricing for larger merchants.
Payanywhere was founded in 2010 by North American Bancard, with headquarters in Troy, Michigan. With the company's integrated mobile processing services and devices, the company is mired by borderline-deceptive contract terms, poor customer service, and larger and better-known competition.
The company does have a competitively priced standard plan with great app functionality and a free mobile card reader. However, that contract has a hidden second contract that businesses need to be aware of, which automatically converts merchants over to a 3-year agreement with a sizable early-termination fee. The conversion is triggered once merchants cross $100,000 in processed transactions in a rolling 12-month period.
There are hidden charges that are not disclosed on the company's website, nor in Payanywhere's contracts. Merchants are also vocal about Payanywhere's poor customer service experiences, and there is a class-action lawsuit filed against the company for intentional misrepresentation, among others.
Merchant Provider Risk Tolerance
Free card reader (magstripe + chip card)
Free mobile processing app
Free virtual terminal
Good for low-volume merchants
24-hour funding available
Untransparent tiered pricing
Numerous public complaints
Poor customer support
Limited pricing disclosed online
Payanywhere offers mobile payment processing and hardware solutions for retail and on-the-go businesses. Their offerings include;
PAY AS YOU GO Plan– Payment processing service at a competitive rate with a free mobile card reader. Payanywhere recommends the plan for merchants with transaction volumes less than $10,000/ month.
CUSTOM Plan – A tiered pricing plan with a 3-year agreement and a $295 early-termination fee.
PAYANYWHERE APP – Mobile payment process app used from a smartphone or tablet to process debit/credit card transactions.
PAYANYWHERE SDK – Payanywhere's software development kit allows businesses to integrate the company's mobile payment processing service into the merchant's app.
Payments HUB: A web-based merchant portal to access reporting and analytics.
Payanywhere offers numerous mobile hardware options such as 2-in-1 Reader, 3-in-1 Reader, Smart Terminal Mini, Smart Terminal, Smart Flex, and Smart Point of Sale+.
Discloses All Important Terms
Public Pricing Available
There are two price plans offered by Payanywhere:
"Pay as you go" and the "Custom" plan.
Pay as you go costs;
Payanywhere also warns merchants about an inactivity fee of $3.99 that the company charges from the 13th month onwards for no transactions in a rolling 12 month period. The cycle resets if a transaction does occur.
Payanywhere does not disclose Custom Plan costs on the website, and merchants are encouraged to share their contact details to discuss details with a sales representative.
Payanywhere does not disclose what the chargeback fee is for the Pay as you Go plan on the website, nor in the contract. Since chargeback fees are an industry standard and Payanywhere is not disclosing them, it is a hidden cost. We believe that if there is one, there are bound to be more.
Additional fees apply to the Custom plan are disclosed in the User Agreement, including PCI compliance and non-compliance fees, chargeback fees, representment fees, retrieval fees, monthly minimum processing fees, and early termination fees.
The contract also alludes to a fee schedule merchants get upon signing up. Merchants don't know what these fees are in advance, and they learn about them at the very last minute without any opportunity to compare rates.
3.49% + $0.19
Mobile Payment Rate
Virtual Terminal Rate
3.49% + $0.19
Payment Gateway Fee
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
$10 – $30 per month
$79 for Storefront
Merchants have been very vigilant with Payanywhere's contract and terms. Although merchants may believe that they are signing up for the company's standard Pay As You Go plan, they are party to two agreements rolled into one.
The second contract takes effect as a Conversion to Direct Merchant, triggered once Payanywhere processes over $100,000 for Visa, MasterCard, PayPal, or Discover. The second contract can be found in Exhibit A at the end of the Pay As You Go User Agreement.
Once Conversion to Direct Merchant takes effect, merchants are part of the Payanywhere Custom plan, locked-in for a three-year term. The plan offers tiered pricing and carries a $295 early-termination fee. One relief from this conversion, merchants can cancel within 45 days of the conversion, at which point merchants return all free equipment to Payanywhere.
Early Termination Fee
Payanywhere is a large payment processor, so it is reasonable to have complaints given its size. Unfortunately, the company's complaints have a common and recurring theme; the poor customer service experience. Although Payanywhere does not use any fraudulent or deceptive marketing/ sales tactic, merchants' general sentiment is pessimistic about the company based on various online reviews and forums.
Reserve funds are a reasonably common industry practice in anticipation of possible chargebacks. However, Payanywhere's levies chargebacks suddenly and without any notice or clarification for the hold.
Payanywhere is not accredited with the Better Business Bureau (BBB), and the agency does not rate the company.
1.5 Stars / 16 Reviews
Total Online Reviews
Total Online Complaints
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