Jeff Hack founded Paya in Atlanta, Georgia back in 2006. It is currently headquartered in Atlanta as well. It employs over 300 people, and is a registered ISO of BMO Harris N.A., Chicago Il. It is one of the larger-sized processing companies in the U.S. It services all kinds of businesses, with small businesses constituting a large percentage of its clientele.
|Swipe Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Early Termination Fee||$900+|
|Contract Terms||3 Years|
Paya is a large credit card processing company that also provides accounting and payroll services. It was formerly known as Sage Payment Solutions before it rebranded itself in January of 2018. This was prompted by GTCR, a private equity firm, acquiring the company back in 2018. Its pricing model varies based on the kind of business it is servicing. This can lead to fluctuating rates and fees for different types of companies within other industries.
Paya focuses on accounting, payroll, and processing services, and explicitly focuses on B2B, healthcare, and education. Its overall reputation is positive, but it does have a track record of complaints regarding excessive charges. It also offers a virtual terminal and a payment gateway, but these tend to incur additional fees on behalf of the merchant.
Paya Pros & Cons
eCheck processing offered
Good for eCommerce
Good developer tools
Untransparent tiered pricing
Early termination fee
No pricing disclosed online
Paya Products & Services
Point 1: Virtual Terminal and Payment Gateway
Paya offers the use of a virtual terminal and payment gateway. Depending on the type of business, you may benefit from this service. If a significant part of your business lives online, this becomes a necessary service for merchants. However, it’s important to note that this typically incurs additional fees from a merchant account provider.
Point 2: Payroll Services, Accounting Services
Paya’s payroll and accounting services have been offered since its founding in 2006. Payment processing is also one of the company’s original services. For some merchants, this may help keep track of taxes, income, expenses, and more. While not every business will take advantage of this, some might find it to be instrumental within specific industries.
Point 3: Credit and Debit Processing, Invoices, POS Lending
Paya offers many ways to process and accept payments. Credit and debit cards are just some of the options. ACH and mobile payments are also covered, as are invoices and POS lending. All of these are either forms of payment that Paya processes, or in the case of POS, a way of accepting payments. EMV Chip technology is also available from Paya, which increases security and prevents fraud.
Paya Advertising & Sales
Paya uses software vendors, sub-ISOs, and both independent resellers and agents to advertise its services. Most of these methods are standard practice, but independent resellers tend to raise a red flag for merchant account providers. Independent resellers have a reputation of using aggressive, and often deceptive, sales tactics to meet commissions or sales quotas. This ultimately correlates with a high complaint total regarding a company’s sales team. Based on its level of complaints, Paya doesn’t appear to have issues within sales.
Paya’s pricing model varies and largely depends on the business that it is servicing. While Paya uses independent resellers, it doesn’t seem to utilize dishonest marketing or advertising. It appears to utilize ethical practices.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
Paya Pricing, Rates & Fees
Not all aspects of Paya’s pricing model are known, yet certain elements are. For example, Paya has a liquidated damages termination fee, which charges a merchant $25 multiplied by the contract’s remaining months. This can result in astronomical termination fees. It also sets a $100 PCI Compliance Fee. Besides these, most costs will vary based on the kind of business. This can be very useful to merchants who have unique companies or are in new industries.
Pricing At A Glance
|Pricing Model||Interchange Plus, Tiered Pricing|
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Mobile Payment Rate|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undsiclosed|
|Early Termination Fee||$900+|
|PCI Compliance Fee||$100 Per Year|
|Equipment Lease Terms||48 Month (locked)|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee||Undsiclosed|
Paya Contract & Terms
Paya tends to offer multi-year agreements. Merchants have complained about automatically renewing contracts, which if combined with the liquidated damages term, can lead to paying incredibly high fees. Not much is known about Paya’s arrangements beyond this point. The few complaints regarding the company’s contracts revolve around this given information.
Paya Setup & Support
Paya is a traditional merchant account provider. This means that while it will accept most applications, it will ask a merchant for large amounts of information. This includes 3-6 months of bank statements, the average transaction processed, the volume of transactions a month, your personal history, your credit history, and more. It may take weeks for this application to be processed. This is standard in the world of credit card processing companies.
Paya’s customer service offers 24/7 live phone support and certain features like live chat and email support. This is available for both new and existing customers. Paya’s customer service features are considered above average, as many merchant account providers will opt for automated systems or lower-quality service.
Paya Complaints, Ratings & Reviews
Paya has several negative reviews and complaints against them, but its numbers still fare better than most companies. Paya is accredited by BBB and is rated 1 out of 5 stars based on nine reviews. Eighteen complaints were closed in the last three years, and 10 in the previous 12 months.
Paya receives positive reviews from other websites, with an average of 3.5 and above. The reviews on Glassdoor and Indeed paint an overall positive picture of the company’s internal operation. Common complaints from employees revolve around incompetent leadership and management.
Indeed has Paya rated at 3.5 stars out of 5 based on 11 reviews. Glassdoor has Paya rated at 2.8 out of 5 stars based on 32 votes.
Common complaints about Paya tend to revolve around excessive charges, though most have been resolved. For the company’s size, it has not received many complaints overall.
Paya has no active or past lawsuits against it, class-action or otherwise.
|No Reviews yet|
|Total Online Reviews||50+|
|Total Online Complaints||40+|