Partner Payments Review

Rates and Fees
75/100
Truth in Advertising
80/100
Consumer Reviews
50/100
Customer Support
90/100
3

Best for

Standard and high risk accounts looking for a wide range of services to increase the productivity of the business.

Specializes in

Partner Payments is a part of a larger company and offers a wide range of products to help build more than just a merchant account relationship with individual businesses. They balance technology integration with personal contact to offer the best of both worlds to their clients.

Pricing Summary

Setup Fee: Undisclosed

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : Variable

Contract Terms:

Variable
Visit Partner Payments

Partner Payments was founded in 2016.

They are located in Tampa, FL.

There is no publicly available CEO or principal for the company.

Partner Payments Overview

 

Partner Payments was founded a few years ago and has jumped right into the fusion of technology and customer services. They stress the point that they can offer their clients cutting-edge processing tech and still have time to answer the phones.

They consider themselves a one-stop shop for everything merchant account-related. According to their about us page, their connections and experience allow them to offer the industry's best options.

Catering to a wide variety of industries and offering a full stable of extra services, Partner Payments seems poised to make good on their promises.

Another thing going for them is the utter lack of complaints found anywhere for the business. This points to them being on the right track to being a top-tier company.

Quick Facts

Head Quarters

Tampa, Florida

Year Founded

2016

CEO

Steven Wheeler - Managing Partner

Employees

10

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Adult
  • Automotive
  • Beauty & Wellness
  • Clothing & Apparel
  • Convenience Store
  • Contractors
  • Electronics
  • Food & Beverage
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Medical
  • Moving Companies
  • Personal Service
  • Professional Services
  • Online Sellers
  • Restaurant / Bar
  • Retailers
  • SAAS
  • Thrift Store
  • Travel
  • Wholesalers

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • High Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Subscription / Continuity

Partner Payments Products & Services

 

Hardware and Software

Partner Payments states that it offers POS system solutions, but does not openly state what products they have in stock.

They stress their position as merchant account holders and state that they can work with any existing POS system or eCommerce gateway.

It appears that a merchant needs to begin the application process before they can find out if the company offers any registers, terminals, or mobile devices that suit their needs.

Value-Added Services

There are several items on the list of services advertised on the company website. Gift cards, loyalty cards, and ACH processing appear to be the extent of what Partner Payments has to offer.

The cards are great for customer growth and retention. If done right and in conjunction with a mailing system it can do wonders for building brand awareness.

The ACH processing seems to be an industry standard at this point. With this in place, it simplifies payments and the speed with which some transactions are processed.

Supported Payment Types and Services

The website states that they accept all major credit card payments, but does not provide any sort of comprehensive list.

Visa
Mastercard
Discover
American Express

Partner Payments Payment Processing

  • ACH Check Transactions
  • Cash Transactions
  • Check Guarantee
  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • High-Risk Industries
  • Mobile Card Reader
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Receipt Printing
  • Recurring Billing
  • Signature Capture
  • Virtual Terminal

Partner Payments Billing & Invoicing

  • Contingency Billing
  • Dunning Management
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Partner Payments Advertising & Sales

 
Partner Payments appears to hire independent contractors to facilitate their marketing. This seems to fly in the face of their claim to be a boutique-style payment company.

There are no complaints about unethical marketing practices, so either the contractors are well scripted or they are used sparingly.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Partner Payments Pricing, Rates & Fees

 

There is no information available on the company website as to rates. In addition, because there are no complaints or reviews it is impossible to glean any information from third-party posts.

Partner Payments likely offers a range of options. Since they are partnered with multiple merchant accounts it is logical to assume that they offer at least flat rates and interchange plus rates.

Most likely the rates are determined on a case-by-case basis and have a wide range depending on the business type, risk, and volume.

As with any merchant account provider, there are most likely multiple fees associated with each account. With different options, there may be early termination fees associated with specific accounts.

In addition, there are likely monthly and annual fees, as well as PCI compliance fees and batch fees for eCommerce gateways.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

Variable

PCI Compliance Fee

Variable

Equipment Lease Terms

Variable

Address Verification Service (AVS)

Application Fee

Account Setup Fee

Undisclosed

Gateway Setup Fee

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Undisclosed

Partner Payments Contract & Terms

Once again, there is no available information. Based purely on industry standards, it is likely that they offer contracts in the 1-3 year range.

There is usually an automatic renewal after the expiration of the contract, but that could range anywhere from 1-2 years or even drop to a month to month.

Contract Length

Variable

Early Termination Fee

Variable

Partner Payments Setup & Support

 

Setup likely depends on the services received from the company.

Underwriting can take anywhere from twenty-four hours to two weeks, depending on the business risk and type. This can often be the longest time waste of setting up a merchant account.

Setting up equipment and software generally occurs as quickly as the equipment can be booted and connected to whatever payment network the POS system operates on. The only delaying factor is usually delivery time for new equipment.

Support appears to be a general phone number and email address. They do state on their philosophy page that customers will always connect to a live, local rep.

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Partner Payments Complaints, Ratings & Reviews

BBB Rating

Partner Payments does not have a profile with the Better Business Bureau.

Other Online Reviews

There are no customer reviews to be found anywhere online. There are limited third-party reviews, but they reveal very little actual information about the company.

Ratings

BBB

A+ but is not BBB Accredited.

Google

No Reviews

Facebook

No Reviews

Yelp

N/A

Reviews

Total Online Reviews

10+

Total Online Complaints

<10

Lawsuits

None

Partner Payments Alternatives

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