Best for
Standard-risk merchants with businesses of all sizes who are in need of payment processing services and merchant accounts.
Specializes in
Orbis Payment Services specializes in approving merchants for accounts at a 98% approval rating. This company claims to offer free cost comparisons, and free account and gateway setup for new and existing businesses.
Pricing Summary
Setup Fee: N/A
Monthly Fee: N/A
Swipe Rate: 2.50% + $0.20
Keyed-in Rate: 3.50% + $0.20
Early Termination Fee : Up to $500
Contract Terms:
Orbis Payment Services is a merchant account provider and payment processing company that is located in Novato, California.
The company was founded in 2001 and it is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA.
Orbis Payment Services’ owner and CEO is William Isetta.
Orbis Payment Services was founded in 2001, and it is headquartered in Novato, California. The company’s owner and CEO is William Isetta. The company president is Dominic Isetta.
Orbis Payment Services has partnered with several other providers as backend processors, including Chase Paymentech, Global Payments, and TSYS Merchant Solutions. It offers ecommerce merchants a proprietary payment gateway option, and for merchants in need of POS systems, they can choose between Poynt, Clover, and Pax products.
Orbis Payment Services is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA.
Head Quarters
14 Commercial Blvd, Novato, CA 94949, United States
Year Founded
2001
CEO
Unknown
Employees
11-50
Merchant Provider Risk Tolerance
Has an extremely high rate for approving new merchants.
Free cost comparisons available.
Free account and gateway setup for all customers.
Has a gift card and loyalty card program.
Does not use outside sales people or independent contractors.
Early termination fee.
Variable contract terms.
Works with mild risk businesses.
Not clear who the fee structure applies to.
Equipment lease terms are 48 months.
Hardware & Software
Orbis Payment Services offers several hardware options for merchants in need of POS systems. They can choose from the following:
Pax POS - Tablet terminals and countertop terminals are available.
Poynt POS - All-in-one payment solutions that include tap to pay and integrated ecommerce support.
Clover POS - All products are available, including the Clover Station, Clover Mini, Clover Flex, and Clover Go.
Orbis Payment Services offers the OrbisPay Gateway as its own proprietary payment gateway. This option is available for merchants that own and operate brick and mortar businesses, as well as those that only sell products and services online.
Value Added Services
Orbis Payment Services advertises informative reporting with insightful payment data for its merchant customers.
This company can also provide its merchant customers with gift card and loyalty card programs.
Merchants choosing Clover products will have the ability to manage their inventory, take orders, and manage staff.
Supported Payment Types & Services
The types of payments that merchants can accept with Orbis Payment Services as their payment processor will depend on the type of hardware/software they choose to use. The following options are available:
Payments from all four major credit cards, including EMV payments
Debit card payments, including PIN-entered payments
Checks and electronic checks
Mobile wallet payments, including Apple Pay, Samsung Pay, and Google Pay
Invoicing and recurring, subscription payment capabilities are also available through Orbis Payment Services.
Discloses All Important Terms
No
Public Pricing Available
Unknown
The Orbis Payment Services website lists some fees for its Poynt POS systems, but it is not clear whether these prices apply across the board. Those prices are:
2.3% + $0.00 for in-person transactions
2.9% + $0.30 for ecommerce and invoiced transactions
3.3% + $0.15 for keyed-in transactions
One online review also lists the following prices and fees:
2.50 + $0.20 for swiped transactions
1% - 4.99% for virtual terminal use
$75.20 per year for PCI compliance (charged at $18.80 per quarter)
Pricing Model
Unknown
Swiped Rate
2.50% + $0.20
Keyed-in Rate
3.50% + $0.20
Mobile Payment Rate
Unknown
Virtual Terminal Rate
1.00% - 4.99%
Monthly Fee
N/A
Payment Gateway Fee
Undisclosed
Batch Fee
Unknown
Early Termination Fee
Up to $500
PCI Compliance Fee
Unknown
Equipment Lease Terms
48 months
Address Verification Service (AVS)
Unknown
Application Fee
Unknown
Account Setup Fee
N/A
Gateway Setup Fee
N/A
Annual Fee
N/A
Monthly Minimum
N/A
Statement Fee
N/A
The contract that merchants may be offered from Orbis Payment Services will depend on the type of payment processing plan they choose. Contracts can range from five-year agreements that carry up to $500 in early termination fees to month-to-month contracts with no fees for canceling.
Merchants in need of payment processing equipment may find themselves locked into a 48-month, non-cancelable lease, which could make their hardware cost much more than it would have if they had paid for it out of pocket.
Contract Length
Variable
Early Termination Fee
Up to $500
There is no information currently available on the Orbis Payment Services website regarding how long it can take to get set up to accept payments. Merchants in need of hardware may need to wait as long as 14 days for it to arrive.
Merchants choosing a payment gateway for payment processing may be able to begin accepting payments as soon as the underwriting process has been completed.
Orbis Payment Services has a phone number for customer support as well as a Live Chat option on the company website.
BBB Rating
Orbis Payment Services is accredited with the Better Business Bureau, and the company has an A+ rating with no complaints filed against it during the last 36 months.
Other Online Reviews
There are no online complaints about Orbis Payment Services, and this company does not have any pending class-action lawsuits or FTC complaints.
It is possible that customer complaints could have been redirected to one of the partners that work with Orbis Payment Services instead.
BBB
A+ and has been Accredited since 2009. (0 Reviews; 0 Complaints)
N/A
No Reviews
Yelp
N/A
Total Online Reviews
Unknown
Total Online Complaints
Lawsuits
Unknown
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