One Connect Processing Review

Rates and Fees
40/100
Truth in Advertising
40/100
Consumer Reviews
60/100
Customer Support
70/100
3

Best for

It’s appropriate for a wide range of businesses but best suited for retail, mom and pop shops, eCommerce, and small to mid-sized companies.

Specializes in

One Connect Processing specializes in mobile payment processing, check verification, eCommerce shopping, and credit/debit card processing. It can cater to a wide array of industries and business volumes.

Pricing Summary

Setup Fee: Undisclosed

Monthly Fee: $79

Swipe Rate: 1.00% - 4.99%+

Keyed-in Rate: 1.00% - 4.99%+

Early Termination Fee : $495

Contract Terms:

3 Years
Visit One Connect Processing

This Portland, Oregon based company offers merchant and payment processing services for a wide array of industries and businesses.  While company information is not available for the public, on One Connect Processing’s website, it states it operates off of a fair pricing structure, with high levels of security, unparalleled customer support, and an innovative mindset to keep up with modern businesses.

One Connect Processing Overview

 

Their website does not provide any information regarding when the business first started, its ownership, or history for public consumption. One Connect Processing does not focus on a particular industry. Upon reviewing the pricing model and structure, One Connect Processing's model looks expensive and restricting and is not considered competitive within its industry. Based on reviews from the BBB and Google Reviews, most merchant complaints describe that it outsources their information to Merchant Solutions. This company's consensus is unfavorable, as it appears to be known for hidden fees, misrepresented/higher fees than initially discussed, aggressive telemarketing, and difficulty canceling services.

Quick Facts

Head Quarters

Portland, OR

Year Founded

2019

CEO

Undisclosed

Employees

30

Merchant Provider Risk Tolerance

What We Like

Good for small businesses

Suitable for Ecommerce/Online

Custom solutions

What We Don't Like

Lack of transparency

Poor customer ratings

Low resolution of complaints

Industries Served

  • Accounting & Tax Prep
  • Bail Bonds
  • CBD & Hemp
  • Cigars & Tobacco
  • Clothing & Apparel
  • Convenience Store
  • E-Cigarettes / Vape
  • Electronics
  • Gas Station
  • Hunting & Outdoor Equipment
  • Marijuana / Cannabis
  • Marketing Agency
  • Moving Companies
  • Nutraceuticals & Supplement
  • Personal Service
  • Property Management
  • Restaurant / Bar
  • SEO & SEM Services
  • Thrift Store

Business Types Served

  • Ecommerce
  • Enterprise Merchant Accounts
  • High Risk
  • High Volume
  • Low Risk
  • MLM
  • Mobile
  • Mom & Pop
  • Online
  • Retail / Card Present
  • Small Business

One Connect Processing Products & Services

 

One Connect payment processing helps provide several different-sized businesses with products and services geared toward mobile payment processing, check verification, eCommerce shopping, and credit/debit card processing. It also offers card-not-present transactions.

It offers a Point-of-Sale system for businesses with in-person services, which accommodates all major forms of payment. It also outlines on their website that as your business grows, it can scale the system to adjust.

For businesses that operate online, One Connect offers eCommerce services such as a payment getaway and a shopping cart, which includes secure processing. Also, it can assist businesses with mobile payments, which allows for on-the-go payments. Lastly, it can provide card-not-present transactions for phone or mail payments through their virtual terminal.

One Connect Processing Payment Processing

  • Credit Card Processing
  • Credit Card Terminals
  • Customized Application Guidance
  • Debit Card Processing
  • High-Risk Industries
  • Mobile Card Reader
  • Mobile Commerce
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway
  • Payment Processing Services Integration
  • POS Equipment
  • Shopping Cart Integration
  • Shopping Cart Provided
  • Virtual Terminal

One Connect Processing Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing

One Connect Processing Advertising & Sales

 
The official website does not outline the types of advertising and sales tactics that it uses. Based on Google Reviews and BBB reviews, the company appears to use outbound telemarketing and independent sales agents. Upon further study, this advertising and sales structure is linked to many complaints, and complaints mention persistent telephone calls, misrepresented rates, and undisclosed fees.  Furthermore, 2 out of 5 complaints are advertising/sales related.

Additionally, the standard sales pitch complaint brought to light is the: pay 0% for debit, 1% for credit, and $79 a month. One Connect fails to mention several undisclosed fees and the $79 per month, 4-year, non-cancellable lease.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

No

One Connect Processing Pricing, Rates & Fees

 

According to merchant complaints and official documentation (available below), One Connect Processing’s standard contract is a three-year agreement through First Data with a $495 early termination fee, a four-year lease with a $79 monthly fee, and an effective per-transaction rate between 5% and 10% of all transactions. Most merchant complaints describe hidden fees and higher rates than they were initially presented, but none of them have explicitly listed the full array of unexpected costs in their monthly bill.

According to the company program terms & conditions, One Connect Processing enforces a $79 monthly fee and a PCI-compliance fee of $79 per month.

Moreover, the company also provides a payment gateway and virtual terminal via Payeezy. The plan rates for this service are not explicitly listed.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

1.00% - 4.99%+

Keyed-in Rate

1.00% - 4.99%+

Mobile Payment Rate

Undisclosed

Virtual Terminal Rate

Undisclosed

Monthly Fee

$79

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$495

PCI Compliance Fee

$79/mo

Equipment Lease Terms

48-month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

Undisclosed

Gateway Setup Fee

Undisclosed

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

One Connect Processing Contract & Terms

The company offers the following as a standard contract through First Data:


  •       Contract Length: 3 Years

  •       Early Termination Fee: $495

  •       4-Year Lease: $79 per month

  •       Per Transaction Rate: between 5% and 10% (all transactions)

Contract Length

3 Years

Early Termination Fee

$495

One Connect Processing Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

One Connect Processing Complaints, Ratings & Reviews

The organization opened a profile with the Better Business Bureau in March of 2019. It currently has a C- with the BBB rating and is not an accredited business. Their customer rating now sits at a 1 out of 5 stars based on 1 customer review.

From our research, 9 complaints have been made against One Connect Processing in the past three years. Six of those complaints outlined issues with products and service problems, two for sales and advertising issues, and one for billing and collection issues. The most recent complaint was due to hidden fees with a customer and a lack of communication regarding those fees.

Ratings

BBB

C- (1 customer Complaint)

Google

3 Stars / 4 Reviews

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

4+

Total Online Complaints

10+

Lawsuits

None

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