It’s appropriate for a wide range of businesses but best suited for retail, mom and pop shops, eCommerce, and small to mid-sized companies.
One Connect Processing specializes in mobile payment processing, check verification, eCommerce shopping, and credit/debit card processing. It can cater to a wide array of industries and business volumes.
Setup Fee: Undisclosed
Monthly Fee: $79
Swipe Rate: 1.00% - 4.99%+
Keyed-in Rate: 1.00% - 4.99%+
Early Termination Fee : $495
This Portland, Oregon based company offers merchant and payment processing services for a wide array of industries and businesses. While company information is not available for the public, on One Connect Processing’s website, it states it operates off of a fair pricing structure, with high levels of security, unparalleled customer support, and an innovative mindset to keep up with modern businesses.
Their website does not provide any information regarding when the business first started, its ownership, or history for public consumption. One Connect Processing does not focus on a particular industry. Upon reviewing the pricing model and structure, One Connect Processing's model looks expensive and restricting and is not considered competitive within its industry. Based on reviews from the BBB and Google Reviews, most merchant complaints describe that it outsources their information to Merchant Solutions. This company's consensus is unfavorable, as it appears to be known for hidden fees, misrepresented/higher fees than initially discussed, aggressive telemarketing, and difficulty canceling services.
Merchant Provider Risk Tolerance
Good for small businesses
Suitable for Ecommerce/Online
Lack of transparency
Poor customer ratings
Low resolution of complaints
One Connect payment processing helps provide several different-sized businesses with products and services geared toward mobile payment processing, check verification, eCommerce shopping, and credit/debit card processing. It also offers card-not-present transactions.
It offers a Point-of-Sale system for businesses with in-person services, which accommodates all major forms of payment. It also outlines on their website that as your business grows, it can scale the system to adjust.
For businesses that operate online, One Connect offers eCommerce services such as a payment getaway and a shopping cart, which includes secure processing. Also, it can assist businesses with mobile payments, which allows for on-the-go payments. Lastly, it can provide card-not-present transactions for phone or mail payments through their virtual terminal.
Discloses All Important Terms
Public Pricing Available
According to merchant complaints and official documentation (available below), One Connect Processing’s standard contract is a three-year agreement through First Data with a $495 early termination fee, a four-year lease with a $79 monthly fee, and an effective per-transaction rate between 5% and 10% of all transactions. Most merchant complaints describe hidden fees and higher rates than they were initially presented, but none of them have explicitly listed the full array of unexpected costs in their monthly bill.
According to the company program terms & conditions, One Connect Processing enforces a $79 monthly fee and a PCI-compliance fee of $79 per month.
Moreover, the company also provides a payment gateway and virtual terminal via Payeezy. The plan rates for this service are not explicitly listed.
1.00% - 4.99%+
1.00% - 4.99%+
Mobile Payment Rate
Virtual Terminal Rate
Payment Gateway Fee
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
The company offers the following as a standard contract through First Data:
Early Termination Fee
The organization opened a profile with the Better Business Bureau in March of 2019. It currently has a C- with the BBB rating and is not an accredited business. Their customer rating now sits at a 1 out of 5 stars based on 1 customer review.
From our research, 9 complaints have been made against One Connect Processing in the past three years. Six of those complaints outlined issues with products and service problems, two for sales and advertising issues, and one for billing and collection issues. The most recent complaint was due to hidden fees with a customer and a lack of communication regarding those fees.
C- (1 customer Complaint)
3 Stars / 4 Reviews
Total Online Reviews
Total Online Complaints
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks