On The Mark Payments Review

Rates and Fees
70/100
Truth in Advertising
70/100
Consumer Reviews
90/100
Customer Support
90/100
4

Best for

Small to medium businesses of all risk levels looking to improve their merchant processing model.

Specializes in

Building partnerships with companies who are trying to streamline their financial process. They are a family-owned business and seek to carry that level of trust to their merchant partners.

Pricing Summary

Setup Fee: Undisclosed

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : Undisclosed

Contract Terms:

Variable
Visit On The Mark Payments

The CEO is Dick Spigai.

The company was founded in 2014. Before that date, it was under the name FSI Merchant Services.

Their home office is located in Clark, NJ.

On The Mark Payments Overview

 

Originally established in 2012 under the name FSI Merchants Services, the company only took two years to change their name to On the Mark Payments.

They pride themselves on being a family-run business and they are not wrong, four out of seven board members are related.

The company offers both standard and zero-fee processing. They claim to work with individual merchants like an old-school family business. Their stated goal is to find a way to streamline credit card processing for their clients.

They have had no complaints on the Better Business Bureau website in the past three years and seem to conduct themselves as if their family name was on the line.

Quick Facts

Head Quarters

Clark, New Jersey

Year Founded

2012

CEO

Richard Spigai

Employees

10

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Beauty & Wellness
  • Clothing & Apparel
  • Convenience Store
  • Contractors
  • Education
  • Electronics
  • Food & Beverage
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Medical
  • Personal Service
  • Professional Services
  • Online Sellers
  • Restaurant / Bar
  • Retailers
  • SAAS
  • Software & Apps
  • SEO & SEM Services
  • Telemedicine
  • Thrift Store
  • Web Design Services
  • Wholesalers

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

On The Mark Payments Products & Services

 

Hardware and Software

They offer a variety of payment options that range from face-to-face payments to online payments.

Countertop Terminals
Virtual Terminals
Mobile Terminals
POS Terminals
Website Processing

They do not go into great detail under each of these headings other than to offer a quick rundown of what the individual terminal offers. They do not disclose if they give multiple processor options in each category or if they perhaps farm it out to a third-party equipment distributor.

Value-Added Services

They are partnered with On the Mark Communications, which can help a merchant establish an online presence. This company is a graphic design and marketing team.

Through On the Mark Communications, it appears that loyalty cards are offered.

Beyond this partnership, they do not seem to offer any other value-added services.

Supported Payment Types and Services

There is no information listed on the company website as to what payment types they currently accept. It can be assumed that they work with the four major credit cards and debit cards. Based on the type of equipment they show, it appears they accept tap payment from digital wallets.

There is a reference to accepting MOTO payments through CardX which appears to be a subsidiary of the parent company.

On The Mark Payments Payment Processing

  • ACH Check Transactions
  • Cash Transactions
  • Chargeback & Fraud Prevention
  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Card Reader
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Recurring Billing

On The Mark Payments Billing & Invoicing

  • Contingency Billing
  • Dunning Management
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

On The Mark Payments Advertising & Sales

 
According to their website, On the Mark Payments keeps all their marketing in-house. There are no references to independent sales representatives anywhere in their literature and even in the single complaint from years ago, it did not seem to be an issue.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

On The Mark Payments Pricing, Rates & Fees

 

Once again, there is virtually no information about pricing to be found on their website. All potential pricing and fees are pure conjecture.

They do advertise no-fee processing as an alternative to traditional credit card processing. While they do not go into specifics, this usually means the fees are passed on to the merchant’s customers and comes with its own set of problems.

From their own words, it appears that they have flexible rates that shift to fit individual merchants and their risk factors.

Based on outside reviews it would appear that several fees are a regular part of their billing structure. However, there is no information on their website to confirm or deny this claim.

Intelligent rate processing has its page on their website and appears to be specifically crafted to work for municipalities and schools. Much like the zero-fee pricing for merchants, this allows the above clients to pass on the fees to their consumers. With this software, the exact charge can be determined and passed on to the card owner.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

Undisclosed

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Undisclosed

Account Setup Fee

Undisclosed

Gateway Setup Fee

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Undisclosed

On The Mark Payments Contract & Terms

No reference to contract terms. However, there are no references to unfair contract lengths or early termination fees.

There may be equipment leases. This also is unclear in their literature.

Contract Length

Variable

Early Termination Fee

Undisclosed

On The Mark Payments Setup & Support

 

They claim merchants can be up and running in a few days, however, this may not be fully accurate as merchant accounts often take days to weeks for the underwriting process to be completed.

There is no specific customer help page, however, they provide a phone number and email at the bottom of every page. There are no complaints about customer or tech support. Based on the family-oriented focus of the company it can be assumed that they pride themselves on putting their customers first.

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

On The Mark Payments Complaints, Ratings & Reviews

BBB Rating

A+

They do maintain a Better Business Bureau profile and while there seems to be limited customer interaction, they don’t appear to be doing anything to hide their business from the public eye.

Other Online Reviews

There is only a single complaint to be found in the company’s ten years of existence. That complaint just mentioned an unexpected fee.

Ratings

BBB

A+ and has been Accredited since 2014. (0 Reviews; 0 Complaints)

Google

3 Stars / 2 Reviews

Facebook

No Recommendations Yet

Yelp

5 Stars / 1 Review

Reviews

Total Online Reviews

10+

Total Online Complaints

<10

Lawsuits

None

On The Mark Payments Alternatives

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