Online and POS businesses processing mobile and in-store transactions
POS equipment, online payment gateway for eCommerce transactions, and mobile payment processing.
Setup Fee: $0
Monthly Fee: None
Swipe Rate: 2.65%
Keyed-in Rate: 2.65%
Early Termination Fee : None
Initially a merchant account provider for just USA-based merchants, NXGEN Payment Services now operates internationally under the DBA - NXGEN International Payment Services.
The firm offers both online and POS-based payment solutions to merchants under contracts provided by Elavon.
NXGEN Payment Services faces a relatively low number of customer complaints and offers a variety of pricing options, which are described in further detail below.
NXGEN Payment Services is a merchant account provider that was founded in 2002 by Thomas Nitopi, who still acts as the firm’s CEO today.
NXGEN initially only offered service to merchants residing in the U.S.A but the firm later launched a joint venture to operate in Canada under the DBA NXGEN Canada. This partnership is no longer active and NXGEN USA instead now operates internationally under the DBA - NXG International Payment Services.
The firm is headquartered in Whitefish, Montana, and is a registered ISO/MSP of Elavon and Wells Fargo Bank, N.A. in Concord, California.
NXGEN advertises itself as “The global leader in payment solutions” and has achieved the following milestones to support that claim:
Merchant Provider Risk Tolerance
NXGEN offers a variety of products sorted into categories for mobile, online, and in-store payment processing.
NXGEN offers mobile payment processing equipment such as portable terminals, digital wallets, and various other mobile accessories.
NXGEN advertises Quantic - a “robust eCommerce platform” built for merchants who process online transactions. With Quantic, merchants can process transactions on their e-commerce store(s), accept orders via mobile apps and self-order kiosks, authorize gift cards for their business, and several other sub-features.
Discloses All Important Terms
Public Pricing Available
NXGEN offers two different pricing plans - “Instant Processing” and Custom Pricing.”
The Instant Processing plan calls for no monthly fees, a flat 2.65% transaction fee, and a $25 payment terminal. This plan also includes a 30-day money-back guarantee.
The Custom Pricing option offers variable rates and fees and comes with a dedicated account specialist to assist with setting up equipment and transactional issues. With the custom pricing option, merchants can pick and choose the POS and eCommerce solutions that best fit their particular business model.
Merchants should also be aware of additional (but common) fees such as a PCI compliance fee or batch fees associated with using NXGEN’s online payment gateway.
Interchange PlusTiered PricingFlat Rate
Mobile Payment Rate
Virtual Terminal Rate
1.00% - 4.99%
Payment Gateway Fee
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms
48 Month (locked) ; $25
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
A sales rep from NXGEN has stated that the standard merchant contracts offered by NXGEN are provided by the larger merchant account provider, Elavon.
These contracts include no early termination fee as well as the option to purchase or lease equipment. Merchants are generally advised to avoid entering equipment lease contracts as the cost is often much more expensive than purchasing the equipment outright.
A standard contract with International Bancard is a three-year agreement with automatic renewal. These contracts include an Early Termination Fee of $599 or the maximum amount dictated by state law, whichever amount is lesser.
Month-to-month1 Year3 Years
Early Termination Fee
NXGEN Payment Services has been accredited with the Better Business Bureau since 2006 and maintains an “A+” rating on its BBB profile. There the company shows only 1 complaint over the past 3 years and it’s regarding a billing/collection issue.
Outside of its BBB profile, NXGEN only shows 2 negative reviews that accuse the company of being a scam.
The low complaint total could indicate that NXGEN has a strong customer service department and/or is transparent with its contract terms.
4.6 Stars / 10 Reviews
4.8 Stars / Based on the opinion of 11 people
Total Online Reviews
Total Online Complaints
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