Best for
Merchants located in Canada that are in need of payment processing services for their businesses.
Specializes in
NXGEN Canada specializes in payment processing for businesses in Canada, as well as in 30 other countries. The company offers personalized services through local teams to provide terminal installation services at a moment’s notice.
Pricing Summary
Setup Fee: N/A
Monthly Fee: Unknown
Swipe Rate: 2.65% + $0.19
Keyed-in Rate: 3.50% + $0.19
Early Termination Fee : $0
Contract Terms:
NXGEN Canada should not be confused with NXGEN Payment Services, although the companies may seem to be a part of the same parent company.
NXGEN Canada was founded in 2005 under the name Paylogec, and the company’s website features the name PayRoc.
NXGEN Canada is a reseller of Elavon and is headquartered in British Columbia, Canada. The president of the company is Don Andrews.
NXGEN Canada operates out of British Columbia, Canada. The company’s president is Don Andrews, and it is a reseller of Elavon.
NXGEN Canada was founded in 2005 under the name, Paylogec. In 2009, a joint venture was launched with NXGEN Payment Services and the two companies partnered together in Canada under the name NXGEN Canada for quite some time. That partnership ended, and NXGEN Payment Services changed its name to NXGEN International Payment Services or NXGEN USA. Today, there is no affiliation or relationship between these companies.
A company by the name of Paystone acquired NXGEN Canada in 2019, along with several other companies.
Today, NXGEN Canada primarily works with Canadian merchants, but it works with merchants worldwide to offer them payment processing services.
Head Quarters
13351 Commerce Pkwy Unit 1218, Richmond, BC V6V 2X7, Canada
Year Founded
2005
CEO
Don Andrews
Employees
Unknown
Merchant Provider Risk Tolerance
No hidden fees.
No cancellation fee.
Fee equipment.
A+ rating on Better Business Bureau website.
Easy to reach customer support.
Difficult to find information on contract terms and length.
Some customers complain of long wait times for customer support.
Hardware & Software
NXGEN Canada offers a variety of hardware and software options for merchants in need of payment processing services. They include:
POS Systems
Countertop terminals
Mobile terminals
Virtual gateways
Online payment capability through plug and play API
NXGEN Canada utilizes Poynt smart terminals and Elavon’s Simplify products.
Value Added Services
NXGEN Canada’s EZPay Advantage program is a consumer financing program that allows customers to finance whole or partial payments to help them cover the cost of emergency services or high-ticket purchases.
This company also offers a gift card program and a loyalty card program that merchants can adjust to meet their needs.
Merchants in need of additional funding can apply for a cash advance through NXGEN Canada as well.
Supported Payment Types & Services
The NXGEN Canada website is not completely clear about the types of payments its hardware and software are capable of processing. But the site does mention:
Credit card payments
Debit card payments
Gift card payments
Loyalty cards
There is no mention of processing echeck or ACH payments and no mention of mobile wallet payments, although this is a possibility.
Discloses All Important Terms
No
Public Pricing Available
No
NXGEN Canada offers interchange-plus pricing and has no early termination fees for merchants. They provide a zero fee price plan that is surcharge based as a way to offset the cost of transaction fees for merchants.
The company’s pricing and fees are as follows:
Swiped rate: 2.65% +$0.19
Keyed-in rate: 3.50% +$0.19
Virtual terminal rate: 1% - 4.99%
Payment gateway fee: Unknown
Early termination fee: None
PCI Compliance fee: $8.50 per month ($24.95 per quarter)
Pricing Model
Interchange Plus
Swiped Rate
2.65% + $0.19
Keyed-in Rate
3.50% + $0.19
Mobile Payment Rate
Unknown
Virtual Terminal Rate
1.00% - 4.99%
Monthly Fee
Unknown
Payment Gateway Fee
Undisclosed
Batch Fee
Unknown
Early Termination Fee
$0
PCI Compliance Fee
$8.50 Per Month or $24.95 Per Quarter
Equipment Lease Terms
48 Month (locked)
Address Verification Service (AVS)
Unknown
Application Fee
N/A
Account Setup Fee
N/A
Gateway Setup Fee
N/A
Annual Fee
N/A
Monthly Minimum
$23.50
Statement Fee
N/A
There is no information listed online regarding the NXGEN Canada contract. The company could be leasing its equipment from Ladco Leasing, which means merchants are locked into a 48-month contract. However, the company website is clear that it offers free equipment to merchants.
The NXGEN Canada website does indicate that there are “Zero Commitments” required, which means that the company most likely does not lock merchants into contracts for services.
Contract Length
Unknown
Early Termination Fee
$0
The NXGEN Canada website indicates that the company can quickly get merchants up and running with payment processing services, regardless of how they will be accepting payments. Sales teams are available to travel to the merchant’s location to set up their hardware or integrate their software.
Merchants in need of virtual gateways will enjoy a quick underwriting process that will enable them to begin accepting payments right away.
NXGEN Canada has a contact page on their website that includes a phone number and an email address for merchants in need of assistance. Alternatively, merchant customers can also fill out the contact form that appears on the page.
BBB Rating
NXGEN Canada has an A+ rating with the Better Business Bureau. In the last 36 months, there have been no complaints lodged with the BBB and the company has been accredited since 2016.
Other Online Reviews
There are only a few complaints found online regarding NXGEN Canada’s services. Those complaints are minor in nature, and they mention longer than normal hold times while contacting customer support and slow response times. These appear to be isolated incidents as the lack of additional complaints indicates that the company’s merchant customers are mostly satisfied with the service.
BBB
A+ and This Business is not BBB Accredited. (0 Reviews; 0 Complaints)
1.9 Stars / 9 Reviews
N/A
Yelp
N/A
Total Online Reviews
Unknown
Total Online Complaints
Lawsuits
No
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks