North American Bancard Review

Rates and Fees
65/100
Truth in Advertising
55/100
Consumer Reviews
65/100
Customer Support
70/100
2.5

Best for

Medium-to-large businesses looking for credit card processing and mobile POS

Specializes in

Credit/debit card processing, mobile POS, terminals, eCheck & ACH processing

Pricing Summary

Setup Fee: $0

Monthly Fee: Variables

Swipe Rate: 2.69%

Keyed-in Rate: 2.69%

Early Termination Fee : $295+

Contract Terms:

Month-to-month 3 Years
Visit North American Bancard

North American Bancard (NAB) is a tier 1 ISO specializing in card processing and merchant services, such as mobile POS and terminals. The company is based out of Troy, Michigan, and was founded in 1992. 

NAB’s rates vary from merchant to merchant based on business type, processing volume, and even the agent that sets up the account. They’ve been known to use deceptive sales tactics.

North American Bancard Overview

 

North American Bancard is one of the largest merchant services providers in the United States. The company provides card processing, virtual terminals, POS equipment, and other merchant services to its clients. They focus on merchants operating in industries such as:


  • Restaurants

  • Personal service

  • Medical

  • Electronics

  • Clothing

  • And more


NAB offers very limited information about its rates online. But from what we can gather, they employ a fixed-rate model but with rates that vary from one merchant to another. The company prefers long-term contracts, which tend to include pricey contract break fees.

The company has received a large number of complaints, especially for its deceptive sales practices. They work with independent agents and they’ve been known to promise great rates but to pull the rug on unsuspecting merchants when the time comes to sign the contract.

Quick Facts

Head Quarters

Troy, Michigan

Year Founded

1992

CEO

Marc Gardner

Employees

1200

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Healthcare
  • Medical
  • Personal Service
  • Restaurant / Bar
  • SAAS
  • Thrift Store

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • Mobile
  • Online
  • Retail / Card Present
  • Small Business

North American Bancard Products & Services

 

Merchant Accounts


North American Bancard uses First Data and Global Payments as its backend processors. So if you create a merchant account with NAB, you should expect to be serviced by one of these companies. Make sure that you verify which of them is in charge of your account before signing a contract with NAB.

Card Terminals

Merchants will find a variety of card terminals to choose from with NAB. They have options that can support chipped cards, Apple Pay, and Google Pay. The company often says that its terminals are available for free. But typically this only means no upfront cost. 

You’ll still end up paying expensive lease fees or having to sign a long-term restrictive contract to continue using your terminals.

Mobile Payments

NAB offers mobile payment processing through PayAnywhere. This can be run on both iOS and Android smartphones. It works with a Bluetooth-enabled card reader, which can accept all of the most commonly used types of cards and NFC-based payment methods.

The processing rates for PayAnywhere start at 1.69% per transaction, but you need to pay a monthly fee to get this rate. You can also choose the company’s Pay-As-You-Go model, which has no monthly fee by a per-transaction fee of 2.69%.

North American Bancard Payment Processing

  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

North American Bancard Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing

North American Bancard Advertising & Sales

 
North American Bancard uses a variety of deceptive sales tactics. For example, when you visit the company’s website you’ll find they claim to offer:

  • Rates as low as 0.29%

  • Free terminals

  • No long-term contracts


But each of these claims is highly misleading. They only offer rates that are this low to their largest clients. Even then it will only apply to a small percentage of all transactions. There’s also no way to take advantage of the company’s supposedly free terminals without signing a long-term contract.

North American Bancard relies on independent sales agents and resellers to sign up new merchants. This has led to a number of complaints being filed against the company. Many merchants have complained about salespeople misrepresenting NAB’s fee structure and contractual terms.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

Yes

North American Bancard Pricing, Rates & Fees

 

Generally speaking, the more transactions you process per month, the lower your rates with NAB can be. The company employs a tiered pricing system with rates that vary primarily based on your processing rate.

But unfortunately, the company has published very little information about its pricing and fees on its website. The only way to accurately predict what your rates from NAB would look like is to contact the company directly. But even then, according to numerous merchant complaints, you may not get an accurate quote until the time comes to sign your contract.

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

2.69%

Keyed-in Rate

2.69%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Variables

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$295+

PCI Compliance Fee

$79+

Equipment Lease Terms

$39 Per Month

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Variables

Annual Fee

Monthly Minimum

Variables

Statement Fee

North American Bancard Contract & Terms

NAB has recently started advertising the option of month-to-month billing with no early termination fee. But this is a shift from its traditional practices. And merchants have continued to complain about high early termination fees even after NAB made this shift in its advertising.

Historically, the company has preferred an industry-standard three-year contract. This comes with an automatic renewal clause and an early termination fee of $295. But you may be able to negotiate more favorable contractual terms if you’re a medium-to-large company with some leverage.

Contract Length

Month-to-month3 Years

Early Termination Fee

$295+

North American Bancard Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)
  • Recorded Video Training

Support Highlights

  • Domestic Phone Support (Business Hours)

North American Bancard Complaints, Ratings & Reviews

Surprisingly, North American Bancard has an A+ rating with the Better Business Bureau. That’s despite the fact that they have more than 135 complaints on file. Unfortunately, only 17 of these complaints have been marked as resolved.

Some of the most common complaint themes for North American Bancard include:


  • Deceptive sales tactics

  • Hidden fees

  • Non-disclosure of service length agreement

  • High early termination fees

Ratings

BBB

A+, Accredited since 2001 (36 Reviews; 101 Complaints)

Google

1.7 Stars / 136 Reviews

Facebook

N/A

Yelp

1 Star / 98 Reviews

Reviews

Total Online Reviews

500+

Total Online Complaints

200+

Lawsuits

1

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