Moneris Solutions Review

Rates and Fees
80/100
Truth in Advertising
90/100
Consumer Reviews
75/100
Customer Support
90/100
4

Best for

Canadian merchants who value variable contract terms and pricing

Specializes in

Online payment processing, terminals, POS systems, digital wallets, enterprise-pricing for high-volume merchants

Pricing Summary

Setup Fee: $0

Monthly Fee: Variable

Swipe Rate: Interchange-Plus

Keyed-in Rate: Interchange-Plus

Early Termination Fee : $250+

Contract Terms:

3 Years
Visit Moneris Solutions

Moneris Solutions is a credit card processor that offers various payment processing solutions to merchants in Canada. The company provides credit card terminals, POS systems, eCommerce payment processing, and several related services.

Moneris Solutions Overview

 

Moneris Solutions is was founded in 2000 and is based out of Toronto, Canada. The company also has a U.S.-based subsidiary called Humboldt Merchant Services, which services merchants in the United States. Moneris offers tailored solutions to merchants operating in industries like:


  • Non-profit

  • Retail

  • Restaurant

  • Professional practice

  • Large enterprise


A merchant can use Moneris Solutions to process their online payments, purchase terminals, and find POS solutions. The company also offers discounted pricing plans for enterprise merchants that process a large volume of transactions.

Moneris’ rates vary considerably from merchant to merchant. The company bases its pricing on the merchant’s business type and processing volume. The amount that Moneris charges you could also depend on the agent setting up your account.

Moneris Solutions has received a moderate number of online complaints. Most of these complaints focus on excessive cancellation fees and hidden fees. However, the company has managed to maintain an A+ rating with the BBB.

Quick Facts

Head Quarters

Toronto, Canada

Year Founded

2000

CEO

Angela Brown

Employees

1900

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gas Station
  • Healthcare
  • Marketing Agency
  • Moving Companies
  • Personal Service
  • Property Management
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Web Design Services

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • High Volume
  • MLM
  • Non Profit
  • Online
  • Retail / Card Present
  • Wholesale

Moneris Solutions Products & Services

 

Online Payment Processing


Moneris Solutions’ offers online payment processing through its Moneris Gateway service. This service is advertised as a multi-functional online tool that allows merchants to accept many different online payment types. Moneris Gateway includes helpful features like customizable checkout form fields, support for Google Pay, and the ability to display prices in over 120 foreign currencies.

Terminals

Moneris Solutions offers merchants two main types of terminals to choose from. The first is called Moneris Go. Moneris Go is a terminal that features wireless 4G connectivity and day-long battery life. It also provides on-the-go reporting, which can make it easier to stay on top of your company’s payment data.

Moneris Core is the company’s other primary terminal offering. It features valuable features like a dynamic currency conversion tool and gift card processing. The company can also configure this device remotely, making the setup process a bit easier for merchants to complete.

iPad POS System

Moneris Solutions’ iPad POS system is specifically designed for the needs of restaurants. It includes a restaurant POS software that enables tableside ordering, table management, menu management, and even staff management. The device also accepts all of the most common types of payments and includes reporting and analytics tools that will give you greater insight into how your restaurant is doing.

Moneris Solutions Payment Processing

  • ACH Check Transactions
  • Chargeback & Fraud Prevention
  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • POS Equipment
  • Recurring Billing
  • Virtual Terminal

Moneris Solutions Billing & Invoicing

  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Moneris Solutions Advertising & Sales

 
Moneris Solutions’ advertising practices are fairly standard for the industry. The company doesn’t market intentionally deceptive rates for its services. But it doesn’t disclose all of the information that merchants would want to know before choosing Moneris Solutions either.

The company’s sales practices aren’t as good as they could be. Moneris hires independent sales agents to sell its products. This is a practice that’s commonly tied to deceptive practices. Indeed, Moneris has received a number of online complaints about its sales process. Many of these revolve around deceptive rates and hidden fees.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

Yes

Moneris Solutions Pricing, Rates & Fees

 

Moneris Solutions’ doesn’t disclose much information about its per-transaction prices. We know that the company favors an interchange-plus model for swiped and keyed-in transactions. But it appears that the rates they charge vary from merchant to merchant.

The company’s pricing is clearer in other areas. For example, Moneris’ iPad POS software costs between $44.95 and $99.95 per month. It has a per-transaction rate of between 2.65% and 2.85% + $0.15, depending on the transaction type.

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

Interchange-Plus

Keyed-in Rate

Interchange-Plus

Mobile Payment Rate

2.65%

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Variable

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$250+

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Moneris Solutions Contract & Terms

Moneris Solutions favors a three-year contract agreement with an early termination fee of $250. This contract will renew automatically if the merchant doesn’t submit a written cancelation notice to Moneris within 60 days of its expiration.

Though a three-year deal is standard, merchants can accept some flexibility when negotiating their deals with Moneris Solutions. The company seems to alter its approach on a merchant-by-merchant basis. So there is some room to negotiate a deal that is more closely aligned with your preferences.

Contract Length

3 Years

Early Termination Fee

$250+

Moneris Solutions Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

Moneris Solutions Complaints, Ratings & Reviews

Moneris Solutions currently has an A+ rating with the Better Business Bureau. However, the company has received a moderate number of online complaints. Most of these involve allegations of excessive cancellation fees, hidden per-transaction costs, and broken contractual promises. Many of these issues are tied to the company’s use of independent sales agents.

Ratings

BBB

A+ but is not BBB Accredited. (3 Reviews; 8 Complaints)

Google

2.1 Stars / 45 Reviews

Facebook

N/A

Yelp

1 Star / 5 Reviews

Reviews

Total Online Reviews

300+

Total Online Complaints

80+

Lawsuits

None

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