Best for
Merchants with small businesses or those who need enterprise solutions, mobile payment capabilities, or who need to accept multiple currencies for payment processing
Specializes in
MerchantPlus specializes in providing integrated, multi-platform payment processing solutions for small business merchants, including mobile payment abilities and those who need to accept payments in global currencies.
Pricing Summary
Setup Fee: N/A
Monthly Fee: Unknown
Swipe Rate: Interchange + 0.30% + $0.25
Keyed-in Rate: Interchange + 0.30% + $0.25
Early Termination Fee : $295+
Contract Terms:
MerchantPlus was founded in 2003 and is currently headquartered in New York, New York.
This company is a registered ISO/MSP of Wells Fargo Bank, N.A., Concord, CA and its founder and president is Zachary Smith.
MerchantPlus offers payment processing for businesses of all sizes and risk levels, and its high-risk and international processing is provided through Global Card Solutions.
MerchantPlus is a payment processor and registered ISO that is located in New York, New York. The company was founded in 2003 and its founder and president is Zachary Smith. MerchantPlus primarily focuses on multi-platform, enterprise solutions, mobile payments, global currency, and providing payment processing services for small businesses.
When this company was founded, its goal was to simplify electronic payments and make them more powerful for ecommerce and SaaS businesses. MerchantPlus wrote the payment gateway software NaviGate early on, and this company was among the first to receive full PCI-DSS certification.
Today, MerchantPlus has merchant customers all over the world and has completed more than 100,000,000 transactions for thousands of merchants.
Head Quarters
30 Vesey Street, 9th Floor New York, NY 10007-2914
Year Founded
2003
CEO
Mike Jones
Employees
2-10
Merchant Provider Risk Tolerance
Focuses on small online businesses.
Integrates well with most major online shopping cart systems.
Worldwide company with diverse resources.
Accepts all major payment types.
They offer RateAssure as a value-added service to help business growth.
Uses affiliates for marketing which can hurt their name.
An equipment lease is the only option for customers.
Moderate to high early termination fees.
Very few online reviews and all available are negative.
No information on contract terms and length.
Hardware & Software
MerchantPlus wrote and pioneered the NaviGate virtual gateway, which integrates with many shopping carts and ecommerce sites, including:
PrestaShop
OpenCart
CashBoard
Xero
Zoho
Shopify
Magento
Other payment gateway options are also available including:
Authorize.Net
BluePay
iPay
GlobalConnect
PrismPay
NMI
BrainTree
CreditCall
Ogone
Additionally, MerchantPlus works with merchants all over the world, and the company offers solutions for global ecommerce, SaaS and service businesses.
MerchantPlus can work with merchant customers to find the right POS system through their partnerships. They offer products from Clover, First Data, Verifone, XSilva, Lipman, Ingenico, and Hypercom.
There are also several options available for mobile payments as well, including MerchantPlus Mobile for Android, iOS, and Windows, BluePay, and Authorize.Net.
Value Added Services
All merchant accounts at the Advanced and Enterprise levels come with RateAssure, which is a program MerchantPlus offers that guarantees the best processing rates to merchants based on their average monthly processing volumes over the last three months.
MerchantPlus also integrates with many apps and services to streamline processes for its merchant customers. These integrations include:
WHMCS
Ubersmith
WP-Invoice
Ticketor
Monexa
Hosted PCI
Chargify
Supported Payment Types & Services
Merchants who do business with MerchantPlus will have the ability to accept many different forms of payment. They include:
Payments made with any of the four major credit cards
Debit card payments
ACH payments
Electronic check payments
EMV cards
Apple Pay and other mobile wallets
MOTO payments
PIN-entered payments
MerchantPlus allows global merchants to accept their own currency when they process payments. The following alternative payment options are available to these merchants:
ACH
European SEPA payments
China Unionpay
EPS
Giropay
iDEAL
PagosBancarios
PaySafeCard
POLi
AliPay
Discloses All Important Terms
No
Public Pricing Available
No
MerchantPlus offers three different plans with varied pricing for each one.
Starter Account: While this plan is available, there is not much information about it on the company website.
Advanced Account: $30 per month, low interchange rates (0.3% +$0.25)
Enterprise Account: $299 per month, multiple currencies, 0.2% + $0.20)
The company has not disclosed its PCI Compliance fee and payment gateway fee.
Pricing Model
Interchange Plus
Swiped Rate
Interchange + 0.30% + $0.25
Keyed-in Rate
Interchange + 0.30% + $0.25
Mobile Payment Rate
Unknown
Virtual Terminal Rate
N/A
Monthly Fee
Unknown
Payment Gateway Fee
Undisclosed
Batch Fee
N/A
Early Termination Fee
$295+
PCI Compliance Fee
Undisclosed
Equipment Lease Terms
36 Month (locked)
Address Verification Service (AVS)
Unknown
Application Fee
Unknown
Account Setup Fee
N/A
Gateway Setup Fee
N/A
Annual Fee
N/A
Monthly Minimum
$30
Statement Fee
N/A
MerchantPlus plans do not have contracts for payment processing services. However, that is not the case for equipment leases. Equipment lease terms are 36 months, locked.
Contract Length
Unknown
Early Termination Fee
$295+
Merchant customers choosing the Advanced Account will have their applications processed for approval within 24-48 hours after all documentation is received by the company. MerchantPlus is not clear about how long it might take for approval with the Starter Account and the Enterprise Account.
Merchants in need of payment processing hardware may take 10-14 days to receive their equipment and get set up for processing.
MerchantPlus offers several customer service options, including Live Chat, email, support ticket submission, and phone.
BBB Rating
MerchantPlus is not accredited with the Better Business Bureau and this company has an A- rating on the BBB website. The company profile has two complaints, one of which was from a merchant that had requested to have their accounts closed. The company attempted to resolve this issue with the merchant customer.
Other Online Reviews
There are a few negative complaints online that accuse MerchantPlus of being a scam or a ripoff. The complaints were primarily targeted toward iPayment, one of the company’s payment processors. Common themes that were mentioned include nondisclosure of rates and fees, unhelpful customer service reps and withholding funds.
BBB
A- and This Business is not BBB Accredited. (0 Reviews; 2 Complaints)
N/A
No Reviews
Yelp
1.5 Stars / 3 Reviews
Total Online Reviews
5+
Total Online Complaints
Lawsuits
Unknown
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