Merchant One Review
Merchant One is a medium-sized merchant account provider that resells the payment processing contracts of financial services company, Fiserv. As a Fiserv distributor, Merchant One offers the full array of Clover terminals.
The firm is registered with United Bank Card and located in Miami, Florida. Merchant One prides itself on an efficient setup process, accessible customer service, and the variety in its financial products and services.
|Swipe Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Early Termination Fee||$750|
|Contract Terms||3 Years|
Merchant One Overview
As a Fiserv reseller, Merchant One does not manufacture payment terminals but instead sources them from Fiserv. Some terminals are offered at no expense, but most come with a sales charge. The popular Fiserv Clover terminals all come with an extra equipment charge.
Headquartered in Miami, Florida, Merchant One operates as an independent sales organization (ISO) under the United Bank Card umbrella. With a customer base of approximately 100,000, Merchant One ranks as a mid-sized payment processor.
NOTE: Merchant One is often confused with the company One For Merchants, which exists as a completely different merchant account reseller.
Merchant One currently has an A+ rating on its profile with the Better Business Bureau. At the same time, customers have filed 33 complaints against Merchant One with the BBB between the years 2017 and 2020 but most complaints appear to have been resolved to satisfaction.
Our research found no lawsuits or FTC complaints against Merchant One.
Merchant One Pros & Cons
Offers full lineup of Clover terminals and POS systems
Interchange-plus pricing available
No automatic renewal clause
Does not offer equipment leases
Tiered pricing offered
Standard three-year contract
An early termination fee of $295 or more
Extensive use of independent sales agents
Many complaints of poor customer service
Merchant One Products & Services
Hardware and Software
Merchant One provides a large selection of equipment. Most equipment comes with a sales charge and the company no longer offers equipment lease contracts. Customers can obtain one free credit card terminal but only for the Pax S80, VeriFone VX520, and First Data FD-130 models, all three of which support both EMV and NFC payments.
Merchant One offers the Clover Station and Clover Mini POS systems. Merchant One also provides Clover Flex and Clover Go for mobile payments. Additional equipment includes the Magtek ADynamo, the BBPOS Chipper, and the Swift B250 SwipeSimple.
Merchant One’s customers get partnered with a dedicated account representative and have access to 24/7 customer service. New customers can accept credit cards as soon as they sign up, and all customers enjoy next day funding on all transactions. The company offers price-matching to beat the price of any competitor.
Supported Payment Types
The company supports several payment types including retail card swipe, mobile payments, check processing, and gift/loyalty programs. Merchant One also offers transaction processing for Card-Not-Present transactions. The firm also offers cash advances, though its website does not specify rates or terms.
Merchant One Advertising & Sales
Although customers have filed a number of complaints against Merchant One, none of those complaints are specifically related to hidden fees or deceptive practices.
Merchant One handles all of its marketing through in-house sales agents.
Truth in Marketing
|Advertises Deceptive Rates||Yes|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
Merchant One Pricing, Rates & Fees
Merchant One does not disclose its pricing structure so potential customers must contact the firm directly for a price quote. However, the firm’s prices are allegedly negotiable and Merchant One claims to be able to match any competitor’s price.
Merchant One’s contracts generally receive positive feedback for not including long-term equipment leases. At one time, three-year contracts were required, but those are a thing of the past. Merchant One now offers fully cancelable contracts. Unlike many processors, Merchant One’s contracts have no automatic rollover, preventing customers from getting trapped in a contract if they miss the due dates for cancelation.
Pricing At A Glance
|Pricing Model||Unknown, Tiered Pricing|
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Mobile Payment Rate|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||$750|
|PCI Compliance Fee||$100 Per Year|
|Equipment Lease Terms||36-60 Months (locked)|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee||Undisclosed|
Merchant One Contract & Terms
Merchant One offers a variety of contract options. New customers can contact the company to find out their options. As of November 2020, the company is offering $0 cancellation fees.
Merchant One Setup & Support
Merchant One handles all of its operations in-house, making the setup process significantly quicker. Once you register for service, your payment terminals will be delivered and you will need to set up the equipment. The company employs technicians as a part of their customer service that provide telephone support for setting up your payment processing technology.
The company also provides 24/7 general telephone support. Most reviews on TrustPilot indicate a satisfactory customer service experience for most clients. Many of those reviews acknoledge Merchant One’s representatives for their helpfulness, professionalism, and knowledge.
There are few indications of setup problems although the setup process may require some assistance from Merchant One’s tech support team.
Merchant One Complaints, Ratings & Reviews
TrustPilot gave Merchant One an average rating of 4.8 out of 5 stars from 2,859 reviewers. 93% of reviewers rated their experience as excellent while 5% rated it as great, 1% as average, and 0% as poor or bad.
Most reviews praise Merchant One’s customer service team and the company’s onboarding process. Some common complaints, however, include confusion with the contracts’ terms of service, unclear pricing models, and difficult-to-decipher statements.
Many customers have also expressed dissatisfaction with the firm’s pricing. Some note that the price for processing rewards cards is higher than for regular credit cards, resulting in higher than expected fees.
Nonetheless, with over 100,000 clients and only 33 complaints over its three-year operational record, Merchant One ranks highly for its customer service and truth in advertising.
|BBB||A+ (46 complaints)|
|Yelp||1.5 Stars / 12 Reviews|
|Total Online Reviews||1000+|
|Total Online Complaints||100+|