Merchant Lynx Services Review
The company offers card processing through iPayment, an ISO of First Data Corporation, and hardware leasing through First Data Global Leasing. Merchant Lynx Services is an ISO/MSP of Wells Fargo Bank, N.A., in California.
|Swipe Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Early Termination Fee||$495|
|Contract Terms||3 Years|
Merchant Lynx Services Overview
Merchant Lynx Services is headquartered in Palm Beach Garden, Florida, with offices in Georgia, Pennsylvania, New York, Illinois, and Arizona and claims to have been in business since 1994. However, the Better Business Bureau (BBB) reports it to be in place since 2006.
The company’s website does not offer sufficient information about service rates and applicable industry fees. Merchant Lynx is not a standup company and has a reputation for rampant customer complaints on numerous online forums, review sites, and the BBB for poor customer service, deceptive sales tactics, and hidden charges.
Merchant Lynx Services had an investigation launched against it in 2014 by the Florida Attorney General for unfair trade practice violations, which was only closed once the Merchant Lynx agreed to pay state legal fees of more than $40,000.
The company is currently a defendant in a lawsuit that the company may settle for excessive and undisclosed fees.
Merchant Lynx Services Pros & Cons
Gift and loyalty programs
Numerous public complaints
Early termination fee
Merchant Lynx Services Products & Services
Merchant Lynx Services offers payment processing services through iPayment, an ISO of First Data, at variable rates in a 3-year contract that auto-renews for one year. The company provides Virtual Terminals and Payment Gateway but does not disclose any pricing for those services.
Equipment leasing is available through a third party, First Data Global Leasing, for a non-cancelable 48-month period with an early termination fee of $495.
Merchant Lynx Services Advertising & Sales
The company utilizes independent sales agents to sell its services. Such a practice is usually fraught with complaints since independent agents are generally less trained on company products and services and are often motivated by quick sales wins at the highest rate. They are less likely to build client relationships to benefit all mutually. Merchant Lynx Services is no exception, and we’ve found numerous complaints about hidden charges, deceptive sales tactics, and recurring undisclosed monthly fees on countless online forums. Merchant Lynx Services’ website doesn’t detail any pricing or additional charges.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
Merchant Lynx Services Pricing, Rates & Fees
The Company agreement is a three-year contract, followed by an automatically renewed agreement for another year and an early termination fee of $495. Additional fees include;
Keyed-in, Swiped, and Virtual Terminal rates – 1.00% – 4.99%
PCI Compliance fee of $159
Fees for a Payment Gateway or a Virtual Terminal are not available. There may also be other fees that Merchant Lynx Services doesn’t disclose, such as a minimum monthly fee, a statement fee, among others.
An application submission fee of $99 is applicable for a non-cancellable equipment lease provided through First Data Global Equipment for 48 months.
Pricing At A Glance
|Pricing Model||Flat Rate|
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Mobile Payment Rate||N/A|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||$495|
|PCI Compliance Fee||$159|
|Equipment Lease Terms||48 Month (locked)|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee||Undisclosed|
Merchant Lynx Services Contract & Terms
Merchant Lynx Services offers iPayment with a 3-year agreement with an auto-renewal of one year. The deal carries a very hefty termination fee. The company’s equipment leases are a non-cancelable 48 months agreement. There are numerous complaints on various online forums about Merchant Lynx contracts being costly, with multiple charges added in invoices ad-hoc. Some complaints mentioned that the company’s independently hired sales agents worked to get merchants to agree on expensive contracts with ambiguous terms and misrepresented charges.
Merchant Lynx Services Setup & Support
The company’s website does not show a live chat option; however, there is a toll-free number for support. The website does have forms to submit online queries, which are then handled by the customer support team. Merchants’ testimonials have been very vocal that Merchant Lynx Services does not provide dependable customer support. There are reports regarding customers not reaching any call representative after long waiting times on the toll-free number. Many customers have filed numerous complaints about the support staff’s unreliability once merchants can speak with them.
Merchant Lynx Services Complaints, Ratings & Reviews
Overall, Merchant Lynx Services gets an abysmal score from merchants. Although the BBB rates the company an A-, the Merchant Lynx has 65 complaints in the last 36 months, 22 in the previous twelve months. Merchants have gone as far as labeling the company a scam or a ripoff.
A high portion of merchants view the company negatively, and there has been an investigation and a lawsuit filed against Merchant Lynx Services. In 2014, the Attorney General of Florida alleged that the company “violated Florida’s Deceptive and Unfair Trade Practices Act.” Although the DA’s office ended the investigation, it did so once Merchant Lynx agreed to pay more than $40,000 of fees. Also, Merchant Lynx is currently a defendant in a civil lawsuit that it is about to settle, filed against the company by Liberty Salad, Inc., alleging that the company charged unauthorized fees after Merchant Lynx’s sales agent failed to disclose the company’s program guide.
|BBB||A- (63 Complaints)|
|3.8 Stars / 119 Reviews|
|Yelp||5 Star / 1 Review|
|Total Online Reviews||150|
|Total Online Complaints||100|