Merchant e-Solutions Review
Merchant e-Solutions (MeS) is a merchant account provider that Cielo owns. The company offers several merchant solutions, including payment processing, POS systems, and an all-in-one reporting platform. MeS stands out with its international payment processing capabilities as well.
|Swipe Rate||2.69% + $0.30|
|Keyed-in Rate||2.69% + $0.30|
|Early Termination Fee||$300+|
|Contract Terms||3 Years|
Merchant e-Solutions Overview
Merchant e-Solutions is a registered ISO / MSP of Wells Fargo Bank. Cielo acquired MeS in 2012, and the company’s domestic operations are based out of Redwood City, California.
MeS offers a wide variety of merchant solutions, including POS systems and mobile swipers. But the company specializes in processing online payments. It’s especially noteworthy for its international processing capabilities.
Merchants who use MeS can accept payments in 150 currencies from across the globe. That can be very useful for companies that operate on a global scale.
Unfortunately, Merchant e-Solutions doesn’t publish very much information about its rates and fees. The company is also somewhat secretive about its contractual terms. Merchants who are interested in using MeS will have to approach the company directly to figure out what their rates would be with them.
MeS currently has an A+ rating with the Better Business Bureau and hardly any negative complaints. This is typically a very good sign — especially for a company of this size.
Merchant e-Solutions Pros & Cons
Merchant e-Solutions Products & Services
Merchant e-Solutions offers a wide variety of payment processing options for merchants to choose from. The company accepts all major payment types with its payment gateway and virtual terminal services. Merchant e-Solutions also offers international payment processing for more than 150 currencies across the world.
You can even use Merchant e-Solutions’ MeS mobile app to run a virtual terminal on a mobile device. The company provides several mobile swipers to choose from, which makes it easy to find one that works for your business needs.
MeS also offers several different POS solutions to its merchants. However, it doesn’t provide much information on its website about what these actually are. The good news is that MeS only sells and rents its POS terminals to merchants, which is much favorable to leasing. If you’d like to learn more about the company’s POS solutions, it appears that you would need to contact a customer service agent directly to do so.
All-in-One Reporting Platform
Merchant e-Solutions also offers a comprehensive reporting platform. You’ll get the most out of this if you sign up for multiple services from MeS. If you do, your domestic and international transaction data should be presented together in a single spot where you can analyze them. This can be a pretty useful way to alter your business practices to maximize your income.
It isn’t entirely clear whether this reporting platform is free for all MeS merchants or if it’s available at an additional fee. The company’s website doesn’t provide this information.
Merchant e-Solutions Advertising & Sales
Merchant e-Solutions doesn’t use any deceptive advertising practices, from what we can tell. The company’s website is pretty sparse. You won’t find much specific information about what a potential contract with MeS might look like. So the company doesn’t lie about its offerings, but it doesn’t disclose much information about them either.
MeS sales practices are also a bit unclear. The company may use independent sales agents alongside an in-house team. But we don’t know much more than that. We can say that MeS has received very few online complaints about its sales practices, which is a good sign for merchants.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||Yes|
Merchant e-Solutions Pricing, Rates & Fees
Unfortunately, there’s no pricing information published on the MeS website. However, the company does appear to offer both tiered pricing and interchange-plus plans. The company also has a low monthly fee of between $5 and $10, as well as a $9.95 PCI compliance fee.
Pricing At A Glance
|Pricing Model||Interchange Plus|
|Swiped Rate||2.69% + $0.30|
|Keyed-in Rate||2.69% + $0.30|
|Mobile Payment Rate|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||$300+|
|PCI Compliance Fee||$34.95 Per Year|
|Equipment Lease Terms||Undisclosed|
|Address Verification Service (AVS)|
|Account Setup Fee||Waived|
|Gateway Setup Fee|
Merchant e-Solutions Contract & Terms
According to merchant reviews, MeS favors a three-year contract with an automatic renewal clause. This is pretty standard for the industry. It also appears that MeS can be flexible with the length of the contracts that it offers. Some merchants have been given offers for as low as one year.
The company does have an early termination fee of $300. This could actually be higher if MeS assesses liquidated damages when you break the contract.
Merchant e-Solutions Setup & Support
Setting up service with MeS is a pretty straightforward process. But if you need help, there are several ways to get it. You can check out the company’s online knowledge base, sign up for live online 1-on-1 support, or take advantage of recorded video training.
Merchant e-Solutions customer support options are about average for the industry. The company offers domestic phone support during business hours and offshore tech support after hours. It also has a FAQ that merchants can refer to in order to get answers to common questions.
Merchant e-Solutions Complaints, Ratings & Reviews
MeS currently has an A+ rating with the Better Business Bureau. The company has very few negative reviews online — especially for a provider of its size. This is a very good sign for merchants who want to do business with the company.
|BBB||A+ and has been Accredited last year, 2020. (2 Reviews; 1 Complaint)|
|3.2 Stars / 13 Reviews|
|3 Stars. Based on the opinion of 2 people|
|Yelp||2 Stars / 21 Reviews|
|Total Online Reviews||200+|
|Total Online Complaints||10+|