Merchant Account Solutions Review
Merchant Account Solutions is a DBA of Integrated Card Service and International Card Services. The company provides POS and payment processing solutions to merchants, as well as several types of business software. However, Merchant Account Solutions has received numerous complaints and poor reviews.
|Swipe Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Early Termination Fee||$625|
|Contract Terms||No Contract Required, Month-to-month, 3 Years|
Merchant Account Solutions Overview
Merchant Account Solutions is a registered ISO/MSP of Wells Fargo Bank. The company was founded in 2007 and is based out of Thousand Oaks, California.
Merchant Account Solutions offers merchants a wide variety of POS hardware, credit card terminals, and mobile swipers to choose from. It also provides virtual terminals and payment gateways through a partnership with Authorize.Net.
The company provides targeted solutions for merchants operating in the following sectors:
However, Merchant Account Solutions has received numerous complaints about its poor customer service, deceptive sales tactics, and nondisclosure of rates. Merchants who insist on partnering with the company will need to be careful when signing their contract to ensure that the rates that they were promised are actually being delivered.
Merchant Account Solutions Pros & Cons
Merchant Account Solutions Products & Services
Virtual Terminals and Payment Gateways
Merchant Account Solutions offers virtual terminals and payment gateways through Authorize.Net. The company doesn’t advertise these services heavily and it provides no information about how much it charges for them.
However, we do know what Authorize.Net charges for its virtual terminals and payment gateways. We can assume that Merchant Account Solutions’ prices are similar. Authorize.Net charges a rate of 2.9% + $0.30 per transaction, along with a monthly gateway fee of $25 and a batch fee of $0.10.
Point of Sale Hardware and Integrated Software
Most of Merchant Account Solutions’ marketing focuses on its POS hardware. The company offers merchants a wide variety of options to choose from, including:
- Clover tablet-based retail & restaurant POS systems
- SmartSwipe iOS & Android-based systems
- LightSpeed Mac & iOS restaurant and bar POS systems
- PC America PC-based systems
- Verifone Ruby PC-based systems
With this many options to choose from, it becomes easy for most merchants to find a product that fits their needs.
Business Management Software
Merchants can also purchase several types of business management software through Merchant Account Solutions. The company is a reseller of QuickBooks products, which can help with data management. Merchant Account Solutions also offers software for property management, gym management, and marina management.
Merchant Account Solutions Advertising & Sales
Merchant Account Solutions’ advertising and sales practices leave something to be desired. The company uses incomplete rate quotes, which only advertise starting rates. The actual rate that a merchant will be charged by Merchant Account Solutions is usually much higher than what’s advertised.
Additionally, the company hires independent sales agents to sell its products. This is a practice that is consistently tied to poor outcomes for merchants. Indeed, there have been a number of complaints filed against Merchant Account Solutions, which reference deceptive selling tactics and non-disclosed fees.
Truth in Marketing
|Advertises Deceptive Rates||Yes|
|Discloses All Important Terms||No|
|Public Pricing Available||Yes|
Merchant Account Solutions Pricing, Rates & Fees
Merchant Account Solutions isn’t very forthcoming about its pricing or fees. This makes it difficult for merchants to determine whether the provider is an option that will fit into their budget.
However, we were able to discover some pricing information while researching Merchant Account Solutions. The company charges roughly 2.9% + $0.30 per transaction and has a payment gateway fee of $25 per month.
For more detailed pricing information, a merchant would need to go through the early stages of the onboarding process. Keep in mind, Merchant Account Solutions has received numerous complaints about deceptive quoting practices. That means when you’re given a rate, you should take it with a grain of salt until you see it on a contract.
Pricing At A Glance
|Pricing Model||Tiered Pricing|
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Mobile Payment Rate|
|Virtual Terminal Rate||2.90% + $0.30|
|Payment Gateway Fee||$25 Per Month|
|Early Termination Fee||$625|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||None|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee|
Merchant Account Solutions Contract & Terms
Merchant Account Solutions appears to offer two different plan options to choose from. Historically, the company has favored a three-year agreement. This contract comes with a monthly minimum fee of $25 and an annual fee of $99.
However, the company has recently started to advertise month-to-month plans on its website. This may be a better option for merchants who are looking for some flexibility with their payment processing plan.
The good news is that Merchant Account Solutions doesn’t appear to charge any early termination fees at this time.
Merchant Account Solutions Setup & Support
Merchant Account Solutions isn’t the best when it comes to setup or support services. Merchants who wish to contact the company can do so by calling a number listed on its website or emailing email@example.com.
However, the company doesn’t provide any information about its customer service department’s hours of operation. This makes it difficult to say exactly how much support Merchant Account Solutions offers its clients.
Merchant Account Solutions Complaints, Ratings & Reviews
Merchant Account Solutions currently has an A+ rating with the Better Business Bureau. However, the company has also received a large number of complaints about its business practices. Most of these complaints reference the nondisclosure of fees, misrepresented rates, and poor customer service.
|BBB||A+ and has been Accredited since 2015. (66 Reviews; 11 Complaints)|
|3.7 Stars / 9 Reviews|
|Total Online Reviews||100+|
|Total Online Complaints||50+|