Levelup is a GrubHub company, which handles merchant services. Levelup modern merchant services and specialty POS equipment.
Here are some of the features that make Levelup standout:
- Customer engagement
- Customer metrics
- Credit card acceptance
- Debit card acceptance
- Gift card acceptance
- Apple Pay integrated
- Samsung Pay integrated
- Exclusive POS machines
The way Levelup works is really simple. It’s a company that sells merchant services to businesses interested in measuring consumer behavior. These services include credit card processing and POS terminals.
|Early Termination Fee||None|
According to its website, Levelup primarily caters to restaurant businesses. It focuses on the following spaces: upscale eateries, brick-and-mortar restaurants, and cafes and bistros. The firm refers to these sectors as high-transaction industries. There is information online to suggest that Levelup can handle mobile payments, though this is not their focus.
Its payment gateway is compatible with Apple Pay and Samsung Pay and seems to have integrations with some business apps like:
Fortunately, there is a transparent pricing structure with Levelup. You will find mention of fees and rates on their website. They use in-person sales reps to sell their merchant solutions. There are no hidden-fees or early termination fees.
We have found mostly positive reviews of Levelup online. We’ve only actually found about 10 negative reviews and these were concerned with customer service issues.
LevelUp Pros & Cons
Built to engage customers
No early cancellation fees
Month to month contracts
Personal account manager
Low BBB rating (“D”)
LevelUp Products & Services
Levelup offers customer POS integration solutions into websites, apps, and social media for restaurants and eateries on its website:
The company’s main payment gateway is built into a custom solution allowing restaurants to integrate their brand into their payment system. The fee structure is the same across the board at just 1.95% per transaction.
LevelUp Advertising & Sales
Levelup has a “D” rating on BBB.
There is no evidence of misleading claims.
Levelup’s pricing is straightforward, fees are presented by an in-house sales team.
The company promotes itself through its independent sales reps who sell its products.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
|Public Pricing Available||Yes|
LevelUp Pricing, Rates & Fees
- 1.95% transaction rates
- $50 setup fee
Pricing At A Glance
|Pricing Model||Flat Rate|
|Mobile Payment Rate|
|Virtual Terminal Rate||1.95%|
|Payment Gateway Fee|
|Early Termination Fee||None|
|PCI Compliance Fee||None|
|Equipment Lease Terms||Hardware Cost ($50-$100); $250 fee if the hardware is not returned|
|Address Verification Service (AVS)|
|Account Setup Fee||$50|
|Gateway Setup Fee|
LevelUp Contract & Terms
Levelup does not have complicated contract terms or hidden pricing. The rate is straightforward at 1.95% per transaction and a $50 setup fee. Equipment can be rented or purchased.
The terms and conditions of each merchant agreement are the same for every merchant.
- Contract Length: None
- Early Termination Fee: None
LevelUp Setup & Support
Levelup has an in-person application process. A sales professional will do a sales presentation and present and work with a merchant to come up with a customized solution that integrates that restaurant’s brand into the POS. The pricing will be the same as every other customer pays.
This indicates that Levelup does thorough underwriting on the front end, which is a good practice for restaurant businesses. Levelup’s approval rating seems high based on other reviews we found online.
- Levelup builds a customized and personally banded platform that integrates with the restaurant’s website, social media accounts, and mobile apps.
- Phone Support
- Personal Point of Contact
Levelup provides customer service via telephone during business hours. Our experience has been that their customer service is adequate, though they did seem a bit hurried, as indicated from online customer reviews.
There are only a handful of negative reviews online regarding Levelup’s customer service. Most reviews were positive.
LevelUp Complaints, Ratings & Reviews
To date, there are 10 complaints with the BBB. These were mostly customer service related.
|BBB||D-, LevelUp is not BBB Accredited (1 Review; 16 Complaints)|
|3.6 Stars / 29 Reviews|
|Total Online Reviews||50+|
|Total Online Complaints||<20|