LevelUp Review

Rates and Fees
88/100
Truth in Advertising
93/100
Consumer Reviews
80/100
Customer Support
72/100
4.2

Best for

Restaurants, Bars, Coffee Shops, and Eateries

Specializes in

Levelup has perhaps one of the most unique payment gateways specifically designed for traditional food establishments, helping them handle daily sales transactions. However, they do cater to other retailers.

Pricing Summary

Setup Fee: $50

Monthly Fee: Undisclosed

Swipe Rate: 1.95%

Keyed-in Rate: 1.95%

Early Termination Fee : None

Contract Terms:

Month-to-month
Visit LevelUp

Levelup is a GrubHub company, which handles merchant services. Levelup modern merchant services and specialty POS equipment.

Here are some of the features that make Levelup standout:


  • Customer engagement

  • Customer metrics

  • Credit card acceptance

  • Debit card acceptance

  • Gift card acceptance

  • Apple Pay integrated

  • Samsung Pay integrated

  • Exclusive POS machines


The way Levelup works is really simple. It’s a company that sells merchant services to businesses interested in measuring consumer behavior. These services include credit card processing and POS terminals. 

LevelUp Overview

 

According to its website, Levelup primarily caters to restaurant businesses. It focuses on the following spaces: upscale eateries, brick-and-mortar restaurants, and cafes and bistros. The firm refers to these sectors as high-transaction industries. There is information online to suggest that Levelup can handle mobile payments, though this is not their focus.

Its  payment gateway is compatible with Apple Pay and Samsung Pay and seems to have integrations with some business apps like:


  • Toast

  • GrubHub


Fortunately, there is a transparent pricing structure with Levelup. You will find mention of fees and rates on their website. They use in-person sales reps to sell their merchant solutions. There are no hidden-fees or early termination fees.

We have found mostly positive reviews of Levelup online. We’ve only actually found about 10 negative reviews and these were concerned with customer service issues.

Quick Facts

Head Quarters

Boston, MA

Year Founded

2011

CEO

Seth Priebatsch

Employees

1000

Merchant Provider Risk Tolerance

What We Like

Built to engage customers

Low fees

Low rates

Transparent pricing

Personal

No early cancellation fees

Month to month contracts

Personal account manager

What We Don't Like

Low BBB rating (“D”)

Industries Served

  • Restaurant / Bar
  • SAAS

Business Types Served

  • Online
  • Retail / Card Present
  • Small Business

LevelUp Products & Services

 

Levelup offers customer POS integration solutions into websites, apps, and social media for restaurants and eateries on its website:

The company’s main payment gateway is built into a custom solution allowing restaurants to integrate their brand into their payment system. The fee structure is the same across the board at just 1.95% per transaction.

LevelUp Payment Processing

  • Contactless NFC
  • Credit Card Processing
  • Gift & Loyalty Program
  • Online Payments
  • POS Equipment

LevelUp Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing

LevelUp Advertising & Sales

 
Levelup has a “D” rating on BBB.

There is no evidence of misleading claims.

Levelup’s pricing is straightforward, fees are presented by an in-house sales team.  

The company promotes itself through its independent sales reps who sell its products.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

Yes

LevelUp Pricing, Rates & Fees

 


  • 1.95% transaction rates

  • $50 setup fee

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

1.95%

Keyed-in Rate

1.95%

Mobile Payment Rate

Virtual Terminal Rate

1.95%

Monthly Fee

Undisclosed

Payment Gateway Fee

Batch Fee

Early Termination Fee

None

PCI Compliance Fee

None

Equipment Lease Terms

Hardware Cost ($50-$100); $250 fee if the hardware is not returned

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$50

Gateway Setup Fee

Annual Fee

Monthly Minimum

Statement Fee

LevelUp Contract & Terms

Levelup does not have complicated contract terms or hidden pricing. The rate is straightforward at 1.95% per transaction and a $50 setup fee. Equipment can be rented or purchased.

The terms and conditions of each merchant agreement are the same for every merchant.


  • Contract Length: None

  • Early Termination Fee: None

Contract Length

Month-to-month

Early Termination Fee

None

LevelUp Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

LevelUp Complaints, Ratings & Reviews

To date, there are 10 complaints with the BBB. These were mostly customer service related.

Ratings

BBB

D-, LevelUp is not BBB Accredited (1 Review; 16 Complaints)

Google

3.6 Stars / 29 Reviews

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

50+

Total Online Complaints

<20

Lawsuits

1

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