Restaurants, Bars, Coffee Shops, and Eateries
Levelup has perhaps one of the most unique payment gateways specifically designed for traditional food establishments, helping them handle daily sales transactions. However, they do cater to other retailers.
Setup Fee: $50
Monthly Fee: Undisclosed
Swipe Rate: 1.95%
Keyed-in Rate: 1.95%
Early Termination Fee : None
Levelup is a GrubHub company, which handles merchant services. Levelup modern merchant services and specialty POS equipment.
Here are some of the features that make Levelup standout:
The way Levelup works is really simple. It’s a company that sells merchant services to businesses interested in measuring consumer behavior. These services include credit card processing and POS terminals.
According to its website, Levelup primarily caters to restaurant businesses. It focuses on the following spaces: upscale eateries, brick-and-mortar restaurants, and cafes and bistros. The firm refers to these sectors as high-transaction industries. There is information online to suggest that Levelup can handle mobile payments, though this is not their focus.
Its payment gateway is compatible with Apple Pay and Samsung Pay and seems to have integrations with some business apps like:
Fortunately, there is a transparent pricing structure with Levelup. You will find mention of fees and rates on their website. They use in-person sales reps to sell their merchant solutions. There are no hidden-fees or early termination fees.
We have found mostly positive reviews of Levelup online. We’ve only actually found about 10 negative reviews and these were concerned with customer service issues.
Merchant Provider Risk Tolerance
Built to engage customers
No early cancellation fees
Month to month contracts
Personal account manager
Low BBB rating (“D”)
Levelup offers customer POS integration solutions into websites, apps, and social media for restaurants and eateries on its website:
The company’s main payment gateway is built into a custom solution allowing restaurants to integrate their brand into their payment system. The fee structure is the same across the board at just 1.95% per transaction.
Discloses All Important Terms
Public Pricing Available
Mobile Payment Rate
Virtual Terminal Rate
Payment Gateway Fee
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms
Hardware Cost ($50-$100); $250 fee if the hardware is not returned
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
Levelup does not have complicated contract terms or hidden pricing. The rate is straightforward at 1.95% per transaction and a $50 setup fee. Equipment can be rented or purchased.
The terms and conditions of each merchant agreement are the same for every merchant.
Early Termination Fee
To date, there are 10 complaints with the BBB. These were mostly customer service related.
D-, LevelUp is not BBB Accredited (1 Review; 16 Complaints)
3.6 Stars / 29 Reviews
Total Online Reviews
Total Online Complaints
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks