Leap Payments Review

Rates and Fees
75/100
Truth in Advertising
70/100
Consumer Reviews
75/100
Customer Support
80/100

Best for

Companies of all sizes, specifically in the following industries: retail, medical, restaurant, wineries, legal, construction, and accounting.

Specializes in

Gift cards, checks, online processing, card processing, and high-risk companies

Pricing Summary

Setup Fee: $0

Monthly Fee:  $10

Swipe Rate:  Interchange-Plus or 2.65% + $0.19

Keyed-in Rate:  Interchange-Plus or 3.50% + $0.19

Early Termination Fee : $295

Contract Terms:

3 Years
Visit Leap Payments

Founded in 2005 and headquartered in Austin, TX, Leap Payments has 48 employees and partners with 15 banks. The firm is a registered MSP/ISO of Elavon and U.S. Bank. Leap offers payment services to all types of merchants but tends to focus specifically on high-risk merchants. 

Leap Payments Overview

 

According to its website, Leap Payment's company mission is to lower client fees and offer further processing while striving for excellent customer service. Leap Payments is a registered ISO and MSP of U.S. Bank and Elavon and makes use of Elavon’s 24/7 support system. The company also operates a DBA by the name of Winery Payment Solutions in conjunction with its extensive client base of wineries. 

Leap Payments gives merchants the option of interchange-plus pricing, regardless of their sales volume or transaction type. Leap also offers tiered pricing for customers that process many card-present transactions, which gives them a fixed rate for each card type. 

While Leap Payments has stated that there are no startup fees, statement fees, or compliance fees, they do have an early termination fee of $295, a PCI compliance fee of $59, and a monthly fee of $10. The company does not disclose much information about its standard contracts or their payment gateway fees.

Quick Facts

Head Quarters

Agoura Hills, CA

Year Founded

2004

CEO

Will Detterman

Employees

25

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Bail Bonds
  • CBD & Hemp
  • Cigars & Tobacco
  • Clothing & Apparel
  • Convenience Store
  • Credit Repair
  • Dating
  • Debt Consolidation
  • E-Cigarettes / Vape
  • Electronics
  • Gaming
  • Gas Station
  • Guns & Firearms
  • Jet Charter
  • Marijuana / Cannabis
  • Medical
  • Moving Companies
  • Nutraceuticals & Supplement
  • Personal Service
  • Pharmaceutical
  • Restaurant / Bar
  • SAAS
  • Self Defense, Tasers & Stun Guns
  • SEO & SEM Services
  • Smoking Accessories
  • Telemedicine
  • Thrift Store
  • Travel

Business Types Served

  • B2B
  • Ecommerce
  • High Risk
  • High Volume
  • Information
  • Low Risk
  • MLM
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Subscription / Continuity
  • Wholesale

Leap Payments Products & Services

 

Card Processing


Leap Payments provides card processing for all major credit and debit cards, including Mastercard, Visa, American Express, and Discover. The company also offers speedy next-day funding for merchant accounts. However, opting in for next-day funding comes with an additional $9.95/month service charge.

Gift Cards & Checks


Leap Payments has a gift card solution for merchants that sell gift cards to their store. Under this solution, new merchants can receive 50 free standard gift cards when they sign up for an account. Leap Payments works to ensure that merchants receive their payments quickly. It also offers merchants the ability to process checks electronically with guarantees that Leap Payment's processes will eliminate any uncertainty of bounced checks. 

Online Processing 


Leap Payments works with all major credit cards and offers merchants the ability to establish recurring payments, such as monthly subscriptions. Leap Payments’ virtual terminal integrates easily with any e-commerce site’s shopping cart, and merchants have the option of using a USB credit card swiper to get a lower processing rate.

Leap Payments Payment Processing

  • Chargeback & Fraud Prevention
  • Check Services
  • Credit Card Processing
  • Debit Card Processing
  • eCheck & ACH Processing
  • Gift & Loyalty Program
  • High-Risk Industries
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

Leap Payments Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Leap Payments Advertising & Sales

 
Leap Payments does not appear to use independent sales agents, but they have gotten complaints regarding their sales practices. The company charges various monthly and service fees for a larger variety of features, which may have made some customers feel like they are being “nickel and dimed” or strung along and pressured to pay for more services than originally advertised.

The company does, however, offer low monthly rates for terminal rentals and has positive reviews for their speed and reliability. While Leap Payment's features vary by model, they generally include: built-in printers, integrated PIN pads, support for credit, debit, and gift cards, the ability to process voids, refunds, and tips, EMV-capability, and more.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Leap Payments Pricing, Rates & Fees

 

Leap Payments has no startup fees, statement fees, or compliance fees. They boast two different pricing options and offer interchange-plus pricing for merchants no matter how much volume they get or the type of transactions they process. Leap Payments offers tiered pricing to give merchants who get a lot of card-present transactions a fixed rate for each card type.

Pricing at a Glance

Pricing Model

Interchange PlusTiered Pricing

Swiped Rate

Interchange-Plus or 2.65% + $0.19

Keyed-in Rate

Interchange-Plus or 3.50% + $0.19

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

$10

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$295

PCI Compliance Fee

Up To $59 Per Month

Equipment Lease Terms

N/A

Address Verification Service (AVS)

Application Fee

Undisclosed

Account Setup Fee

$0

Gateway Setup Fee

Undisclosed

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

None

Leap Payments Contract & Terms

Leap Payment's company website isn't very transparent about their standard contracts. They do advertise interchange-plus pricing, but do not specifically state how much each transaction is marked up.

Because Leap Payment's has PCI compliance fees, monthly minimum fees, and early terminations fees, it can be assumed that the cost for each merchant varies. Leap Payments also sells their processing equipment instead of renting it out, saving the merchant money in the long run.

According to a third-party site, Leap Payments offers a 3-month trial period for merchants and also seasonal downtime for some. Leap Payments will pay early termination fees to acquire their business for merchants who process more than $10,000 per month but are in an existing contract with another company. As for ending a contract with Leap Payments early, the rumored amount is $295.

Contract Length

3 Years

Early Termination Fee

$295

Leap Payments Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Leap Payments Complaints, Ratings & Reviews

Leap Payments has several good reviews but a handful of complaints as well. Of the negative feedback, a majority is due to claims that the company 1) charges higher rates than promised, 2) has a challenging setup and installation processes, and 3) holds funds for longer than expected. There have been no lawsuits or FTC complaints. 

Leap Payments has been an accredited business with the BBB since 2008 and has an "A" rating. The company has a section for customer reviews on their website with testimonials, but there are no Yelp! or Ripoff Report reviews. 

Ratings

BBB

A+(1 complaint)

Google

4.6 Stars / 33 Reviews

Facebook

4.4 Stars / Based on the opinion of 7 people

Yelp

4 Stars / 5 Reviews

Reviews

Total Online Reviews

50+

Total Online Complaints

<10

Lawsuits

None

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