Leaders Merchant Services Review

Rates and Fees
40/100
Truth in Advertising
50/100
Consumer Reviews
30/100
Customer Support
70/100
3

Best for

Retail chains and e-commerce companies of any size according to the company website.

Specializes in

Processing card-present and card-not-present transactions for retail, home-based, phone-order, and e-commerce merchant accounts

Pricing Summary

Setup Fee: $0

Monthly Fee: $7.95

Swipe Rate:  1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : $350

Contract Terms:

3 Years
Visit Leaders Merchant Services

The firm was founded in 2000 and eventually acquired by iPayment, Inc. in 2017. Toby Smith is the current CEO of Leaders Merchant Services according to the company's LinkedIn profile. The company's key highlights include offering merchant loans and cash advances.

 

Leaders Merchant Services Overview

 

Leaders Merchant Services is a merchant account provider that caters to businesses of almost any size in all fifty states.


The company provides debit and credit card solutions for clients based on the company website.


Quick Facts

Head Quarters

Westlake Village, CA

Year Founded

2000

CEO

Toby Smith

Employees

150

Merchant Provider Risk Tolerance

What We Like

Caters to a wide variety of industries

Accepts high-risk merchants

What We Don't Like

Deceptive advertising

Untransparent tiered pricing

Numerous public complaints

Industries Served

  • Cigars & Tobacco
  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gaming
  • Hosting
  • Marketing Agency
  • Moving Companies
  • Personal Service
  • Property Management
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Web Design Services

Business Types Served

  • Ecommerce
  • Enterprise Merchant Accounts
  • High Volume
  • Information
  • Low Risk
  • Mom & Pop
  • MOTO
  • Retail / Card Present

Leaders Merchant Services Products & Services

 

Leaders promotes the following products on its website:

POS Solutions: Merchants can accept EMV cards, NFC transactions (like Apple Pay) via Clover, an all-in-one POS solution. Variants include the 2018 Clover Station-2.0 and the original Clover Station-1.0. Plus, the firm also offers the popular Clover Mini, Clover Mobile, Clover Flex, and the Clover Go. These devices also come with a receipt printer and barcode scanner.

Authorize.Net: It offers many methods for connecting websites and POS systems to the payment gateway for submitting transactions. Web merchants can pick the way that is right for them, as per their customization requirements. Mobile and retail merchants integrate to the payment gateway through 3rd party hardware and software solutions certified to Authorize.Net's security and performance standards.

mPOS: The Walker solution employs the latest, end-to-end encryption technology to ensure secure operation in mobile POS applications. Walker can connect to a mobile device via the audio jack or micro USB technology. The device has integration with POS and payment apps using intuitive SDK and API developer tools.

Leaders Merchant Services Payment Processing

  • Check Guarantee
  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • Merchant Cash Advance
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway
  • POS Equipment
  • Shopping Cart Integration
  • Virtual Terminal

Leaders Merchant Services Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing

Leaders Merchant Services Advertising & Sales

 
4 of the company's 269 complaints on BBB have to do with its advertising and sales practices. Those complaints claim that Leaders engages in deceptive advertising.

Leaders Merchant Services primarily markets its services through a channel of independent sales agents and telemarketing. It also has a merchant referral program on its website.

 

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Leaders Merchant Services Pricing, Rates & Fees

 

Leaders has a PCI compliance fee of $129, a PCI non-compliance charge of $40, a monthly service fee of $7.95, and an early termination fee (ETF) of $350 as per online reviews.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

2.90% + $0.30

Monthly Fee

$7.95

Payment Gateway Fee

$25 Per Month

Batch Fee

$0.15

Early Termination Fee

$350

PCI Compliance Fee

$129 Per Year

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Monthly Minimum

$25

Statement Fee

Leaders Merchant Services Contract & Terms

Online reviews state that Leaders has a standard 3-year contract with an early termination fee (ETF) of $350.


Contract Length

3 Years

Early Termination Fee

$350

Leaders Merchant Services Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

Leaders Merchant Services Complaints, Ratings & Reviews

Leaders Merchant Services is not a BBB-accredited business but it has maintained a profile with the Better Business Bureau since 2000. Its profile boasts an "A-" rating despite having an overall customer rating of 2.83 out of 5 (82 reviews.)


Leaders Merchant Services also has a staggering 269 complaints on its BBB profile which includes:




  • 139 product problems

  • 109 billing issues

  • 17 sales issues

  • 4 delivery issues

Ratings

BBB

A- (272 complaints)

Google

2.9 Stars / 409 Reviews

Facebook

N/A

Yelp

1.5 Stars / 95 reviews

Reviews

Total Online Reviews

500+

Total Online Complaints

250+

Lawsuits

None

NEED A MERCHANT ACCOUNT PROVIDER?

If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks

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