Intuit Merchant Services Review

Rates and Fees
85/100
Truth in Advertising
90/100
Consumer Reviews
85/100
Customer Support
85/100
4

Best for

Professional services merchants who want seamless QuickBooks integration and no monthly minimums

Specializes in

POS payments, online payments, mobile payments, eCommerce, invoicing

Pricing Summary

Setup Fee: $0

Monthly Fee: Up to $20

Swipe Rate: 2.4% + $0.25

Keyed-in Rate: 3.4% + $0.25

Early Termination Fee : $0

Contract Terms:

No Contract Required Month-to-month
Visit Intuit Merchant Services

Intuit Merchant Services is a merchant account provider that’s also sometimes called QuickBooks Payments. The service was built to provide merchants who use QuickBooks with a seamless way to integrate their online, mobile, and POS payments. The service’s seamless integration with QuickBooks makes it a favorite among professional services providers that utilize the popular accounting tool.

Intuit Merchant Services Overview

 

Intuit Merchant Services is a division of Intuit that focuses on payment processing and QuickBooks integrations. It’s based out of the company’s Mountain View, California, headquarters and has been around in some form since the early 2000s. The company currently uses First Data as its backend payment processor but handles customer services and most operations in-house.

Intuit Merchant Services allows merchants to process just about any type of payment that they may receive. Depending on which plan you sign up for, you can use Intuit Merchant Services to process your POS payments, online payments, and mobile payments.

The company uses a tiered pricing model and flat rates. These vary depending on which plan you sign up for. But regardless, you won’t have to worry about burdensome early termination fees or pesky long-term contracts with this provider.

Online reviews for Intuit Merchant Services are generally favorable. There have been some complaints about unclear contractual terms and rates. But these seem to be mostly isolated occurrences.

Quick Facts

Head Quarters

Mountain View, California

Year Founded

1983

CEO

Sasan Goodarzi

Employees

10000

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Accounting & Tax Prep
  • Bail Bonds
  • Clothing & Apparel
  • Convenience Store
  • Credit Repair
  • Debt Consolidation
  • Electronics
  • Healthcare
  • Legal
  • Marketing Agency
  • Moving Companies
  • Personal Service
  • Property Management
  • Restaurant / Bar
  • SAAS
  • Thrift Store
  • Web Design Services

Business Types Served

  • Ecommerce
  • Low Risk
  • MLM
  • Mobile
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Subscription / Continuity
  • Wholesale

Intuit Merchant Services Products & Services

 

QuickBooks Point of Sale Payments


Intuit Merchant Services can help you process your POS payments. You can use any POS system that you want with Intuit Merchant Services, but only QuickBooks’ POS System will sync with your QuickBooks account automatically. 

There are a few different plans to choose from here. There’s a free option or a paid option that reduces your per-transaction fee and comes with some nice features.

eCommerce Payment Processing

Intuit Merchant Services also provides eCommerce payment processing solutions. Once again, the company offers merchants the option of choosing between a pay-as-you-go plan or paying a monthly fee to get a reduced rate. Either way, you’ll be able to process debit, credit, and other types of payments and the data generated from these sales will automatically sync with your QuickBooks account.

GoPayment

GoPayment is Intuit Merchant Services’ solution to mobile payments. It’s a very straightforward offering. You pay-as-you-go so you won’t have to worry about any burden contracts. Additionally, GoPayment provides merchants with a free card reader that’s capable of processing EMV payments.

Intuit Merchant Services Payment Processing

  • Chargeback & Fraud Prevention
  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway
  • Signature Capture
  • Virtual Terminal

Intuit Merchant Services Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing

Intuit Merchant Services Advertising & Sales

 
Intuit Merchant Services’ advertising and sales practices both seem to be solid when compared to the company’s peers. It’s easy to find the company’s rates online and the company doesn’t use deceptive practices to make it appear as though its rates are lower than they actually are.

The company doesn’t hire independent sales agents either. Independent agents are commonly associated with deceptive sales practices, so this is good news for merchants who are considering Intuit Merchant Services.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

Yes

Intuit Merchant Services Pricing, Rates & Fees

 

Intuit Merchant Services prefers a tiered pricing model with a flat rate that varies based on the services and plans you choose. For example, fees for QuickBooks Online Payments are 2.4% + $0.25 per swiped-card transaction. The percentage fee for this goes up to 2.9% for card invoices and 3.4% for keyed card transactions.

QuickBooks Desktop Payments can range from 2.4% + $0.25 per transaction to 3.5% + $0.30 per transaction, based on how the customer pays. 

QuickBooks Point of Sale Payments offers similar rates. The company’s Pay-As-You-Go plan costs 2.7% + $0.00 per swiped debit or credit transaction. But you can get that per-transaction rate down to 2.3% + $0.25 for swiped debit and credit payments if you pay a monthly fee of $19.95.

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

2.4% + $0.25

Keyed-in Rate

3.4% + $0.25

Mobile Payment Rate

3.4% + $0.25

Virtual Terminal Rate

3.4% + $0.25

Monthly Fee

Up to $20

Payment Gateway Fee

Batch Fee

Variable

Early Termination Fee

$0

PCI Compliance Fee

$9.95 per month

Equipment Lease Terms

None

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

$0

Annual Fee

Monthly Minimum

$0

Statement Fee

Intuit Merchant Services Contract & Terms

Intuit Merchant Services offers contracts and terms that are favorable towards merchants. Most of the company’s services are available in pay-as-you-go plans. So you can use them without ever having to sign a contract or worrying about an early termination fee.

But you also have the option of signing a contract if you want to do so to lower your per-transaction fees. If you did this and wanted to cancel the contract at some point, you would just need to notify Intuit Merchant Services of that in writing. That’s pretty typical for the industry and there would still not be any early termination fee for canceling.

Contract Length

No Contract RequiredMonth-to-month

Early Termination Fee

$0

Intuit Merchant Services Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)
  • FAQ
  • Offshore Tech Support (After Hours)

Intuit Merchant Services Complaints, Ratings & Reviews

Intuit Merchant Services doesn’t have its own Better Business Bureau page apart from its parent company. But we can get a sense of some of the common pain points associated with the company by reading through online reviews. Some of the most common complaints about Intuit Merchant Services include:


  • Long customer service hold times

  • Deposit wait times

  • Lack of customizable invoices


There are also a number of positive online reviews for Intuit Merchant Services. These reference the company’s easy integration tools and helpful invoicing and reminder features.

Ratings

BBB

A+ but is not BBB Accredited. (208 Reviews; 1713 Complaints)

Google

3.2 Stars / 89 Reviews

Facebook

3 Stars. Based on the opinion of 32 people

Yelp

1.5 Star / 4 Reviews

Reviews

Total Online Reviews

400+

Total Online Complaints

250+

Lawsuits

1

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