Integrity Merchant Solutions Review

Rates and Fees
Truth in Advertising
Consumer Reviews
Customer Support

Best for

Integrity Payment Systems caters its services to small and medium-sized businesses

Specializes in

Integrity Merchant Solutions specializes in credit and debit card processing, online and eCommerce payments, payment gateways, and mobile processing.

Pricing Summary

Setup Fee: $0

Monthly Fee: $12

Swipe Rate: 2.69% + $0.19

Keyed-in Rate: 3.69% + $0.19

Early Termination Fee : $0 with 30 Day Written Notice

Contract Terms:

Month-to-month 3 Years
Visit Integrity Merchant Solutions

Integrity Merchant Solutions was founded in 2008, and is currently run by President Sean McGrail and Co-founder Larry Glick. Integrity Merchant Solutions is based in Glastonbury, Connecticut, headquartered at 116 Oak St Fl 2 Glastonbury, CT 06033-2300. It is not known if they are an ISO/MSP. Based on customer reviews and the Better Business Bureau's site's complaints, the overall viewpoint of IMS seems to be positive.


Integrity Merchant Solutions Overview


IMS uses a flat-rate pricing model. IMS services a handful of different industries, including healthcare, education, manufacturing, non-profits, retail, and more. Integrity Merchant Solutions’ reputation online seems to be stable, as there are no reviews that indicate any negativity regarding sales, products or services.

Quick Facts

Head Quarters

Glastonbury, Connecticut

Year Founded



Sean McGrail



Merchant Provider Risk Tolerance

What We Like

Zero setup fee.

No early termination fee with 30 days written notice.

Interchange plus pricing available.

Offers a range of customizable services.

Card not present transactions are supported.

What We Don't Like

Monthly fee.

No public pricing available.

Three year contract.

Uses independent sales agents.

Has an annual fee.

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Education
  • Educational Seminars
  • Electronics
  • Gaming
  • Gas Station
  • Healthcare
  • Medical
  • Moving Companies
  • Personal Service
  • Property Management
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Travel

Business Types Served

  • B2B
  • Drop Shipping
  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • MLM
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business

Integrity Merchant Solutions Products & Services


Integrity Merchant Solutions offers various products and services geared toward smaller and medium-sized businesses.

Hardware & Software

  •   Online Shopping Care Setup

  •   Point of Sale System

  •   eCommerce payment processing

  •   Payment gateway

  •   Mobile/limited use processing

  •   Recurring billing service

Value-Added Services

  •   Secure Card Payments

  •   EMV Chip

Supported Payment Types / Services

  •   Debit and Credit Cards

  •   Card not present transactions

  •   Apple Pay/Google Pay

  •   Tap to Pay

  •   Recurring payments

Integrity Merchant Solutions Payment Processing

  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • EBT Acceptance
  • EMV Processing
  • Mobile Commerce
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Receipt Printing
  • Recurring Billing
  • Retail Payment Processing
  • Virtual Terminal

Integrity Merchant Solutions Billing & Invoicing

  • Billing Portal
  • Mobile Payments
  • Online Payments
  • Payment Processing

Integrity Merchant Solutions Advertising & Sales

Integrity Payment Systems appears to be using a combination of independent sales agents and traditional marketing and referrals for its business. Based on several reviews, most customers are pleased with its services.

One complaint reflected a deposit of money issue and another with a changing of the business name.

The website doesn't display fees, which is fairly common when using independent sales agents, as pricing may vary per customer and per salesperson. IMS has had accreditation with the Better Business Bureau since July 2020 and currently holds an A+ rating with 0 customer complaints.

Truth in Marketing

Discloses All Important Terms


Public Pricing Available


Integrity Merchant Solutions Pricing, Rates & Fees


Integrity Merchant Solutions does not list their prices and fees on their website.

The company offers a standard three-year agreement that automatically renews for successive two-year terms. The contract states that keyed-in transactions are 3.69% + $0.19.

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

2.69% + $0.19

Keyed-in Rate

3.69% + $0.19

Mobile Payment Rate

Virtual Terminal Rate

3.69% + $0.19

Monthly Fee


Payment Gateway Fee


Batch Fee


Early Termination Fee

$0 with 30 Day Written Notice

PCI Compliance Fee


Equipment Lease Terms


Address Verification Service (AVS)

Application Fee


Account Setup Fee


Gateway Setup Fee


Annual Fee


Monthly Minimum


Statement Fee

Integrity Merchant Solutions Contract & Terms

Integrity Merchant Solutions offers the following as a standard contract. The early termination fee is $595 if canceled within three years. After the three years, the early termination fee drops to $295 and then to $195 in each successive two-year period.

Contract Length

Month-to-month3 Years

Early Termination Fee

$0 with 30 Day Written Notice

Integrity Merchant Solutions Setup & Support


Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Integrity Merchant Solutions Complaints, Ratings & Reviews

IMS has an account with the Better Business Bureau that originated in May of 2019. It currently holds an A+ rating with the BBB and has 0 customer complaints. It has been accredited with the BBB since July of 2020.

Integrity has nineteen reviews online and two negative reviews of the nineteen. One issue was surrounding when funds would be deposited into a customer's account. The issue indicated a miscommunication between the merchant and customer, where specific timeframes for that deposit were not given. The second was regarding rebranding miscommunication from IMS. IMS went through a rebranding phase and did not communicate this to the customer which brought confusion as to where payments should go.



A+(0 complaints)


4.6 Stars / 19 Reviews


5 Stars / Based on the opinion of 1 person




Total Online Reviews


Total Online Complaints




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