Ingenico ePayments Review

Rates and Fees
90/100
Truth in Advertising
95/100
Consumer Reviews
95/100
Customer Support
75/100
3.5

Best for

eCommerce merchants with both domestic and international customers

Specializes in

Payment processing solutions, credit card terminals, POS solutions, SMB payments

Pricing Summary

Setup Fee: Undisclosed

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : Undisclosed

Contract Terms:

Variable
Visit Ingenico ePayments

Ingenico ePayments is a registered ISO/MSP of Wells Fargo Bank. The company specializes in providing eCommerce processing solutions for merchants who operate on a global scale. Ingenico was founded in 2016 and has a global headquarters in Paris, France, along with a U.S. headquarters in Alpharetta, Georgia. Their rates aren’t public but appear to vary based on the merchant’s location and business type.

Ingenico ePayments Overview

 

Ingenico ePayments is a large merchant services provider focusing primarily on eCommerce. The company was founded in 2016 when a merger occurred between GlobalCollect and Ingenico Payment Services. They work with a wide variety of merchants, including those operating in sectors like:


  • Airlines

  • Clothing

  • Education

  • Electronics

  • Healthcare

  • SAAS


The company isn’t very forthcoming about its pricing model. But reviews seem to suggest that it offers some flat rate options, which vary based on the merchant’s location and business type.

There aren’t very many negative reviews online about Ingenico ePayments. This suggests, though it doesn’t prove, that the company may offer solid rates and contractual terms to the merchants that it works with.

Quick Facts

Head Quarters

Paris, France

Year Founded

2015

CEO

Marc-Henri Desportes

Employees

1000

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Airlines
  • Clothing & Apparel
  • Convenience Store
  • Education
  • Electronics
  • Gaming
  • Gas Station
  • Healthcare
  • Marketing Agency
  • Moving Companies
  • Personal Service
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Travel
  • Web Design Services

Business Types Served

  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Online
  • Retail / Card Present
  • Small Business

Ingenico ePayments Products & Services

 

Global eCommerce Solutions


Ingenico ePayment’s main service is its global ePayment solutions. They enable merchants to interact with their customers on a global scale. The company claims to offer tailored payment methods based on the unique needs of each merchant they work with, along with seamless payment options across multiple devices.

POS Solutions

Ingenico can also set you up with a new POS system. The company offers various options to choose from, including card readers, multilane terminals, and something they call Smart POS. These offer multimedia possibilities, which give merchants some extra control over how they conduct payments with their customers.

SMB Payments

If you own a small or medium-sized business, then Ingenico ePayments may also be a good option for your needs. The company offers several different eCommerce processing plans, which are specifically tailored to the unique needs of companies that are this size.  Some of Ingenico’s SMB solutions include fraud screening tools, omnichannel integrations, and reconciliation and reporting features.

Ingenico ePayments Payment Processing

  • Chargeback & Fraud Prevention
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Mobile Payments App
  • Online Payments
  • POS Equipment
  • Shopping Cart Integration
  • Virtual Terminal

Ingenico ePayments Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing

Ingenico ePayments Advertising & Sales

 
Ingenico ePayments has received very few complaints about its advertising and sales practices. But it’s difficult to nail down exactly what those look like. The company operates in many global markets. It’s likely that their sales and marketing practices vary in each location.

That being said, most of the information that they provide on their main website is fairly general. There are pros and cons to this approach. It’s good that Ingenico doesn’t use any deceptive sales tactics or misleading quotes. But it does mean that merchants will need to contact the company directly to see what they would pay for its services.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Ingenico ePayments Pricing, Rates & Fees

 

Ingenico doesn’t make it easy for merchants to determine what they’d pay for the company’s services. The best that we can do is tell you that you should expect to pay a flat rate per transaction when you sign up for processing through Ingenico.

But what that flat rate will look like can vary considerably. Factors that influence it will include where you’re located in the world and the type of business that you conduct.

Pricing at a Glance

Pricing Model

UnknownFlat Rate

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Early Termination Fee

Undisclosed

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

Undisclosed

Gateway Setup Fee

Undisclosed

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Ingenico ePayments Contract & Terms

Unfortunately, there’s also very limited information about the contracts and terms that Ingenico ePayments favors. But there haven’t been many complaints about this aspect of the company’s business. So we can assume that the options aren’t terrible.

Ingenico ePayments does list three different plan options that are available for its SMB merchants. The company’s GO plan includes plug & play integrations, quick payouts, and basic fraud screening. Its Premium plan builds on these offerings by including more advanced fraud screening tools and reconciliation and reporting features.

Finally, SMB merchants who want everything that Ingenico has to offer should pick its Tailored plan. This offers everything included in the company’s GO and Premium plans along with dedicated consultancy services, omnichannel integrations, and advanced business intelligence features.

Contract Length

Variable

Early Termination Fee

Undisclosed

Ingenico ePayments Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

Ingenico ePayments Complaints, Ratings & Reviews

Ingenico ePayments isn’t currently BBB accredited. But its U.S. branch does have an A+ rating. The company has received just one complaint in the past 26 months. This suggests that merchants are generally happy with the service that they receive from Ingenico. ePayments.

Ratings

BBB

A- and is not BBB Accredited (3 Complaints, 0 Reviews)

Google

4.9 Stars / 11 Reviews

Facebook

5 Star. Based on the opinion of 1 person

Yelp

N/A

Reviews

Total Online Reviews

200+

Total Online Complaints

<10

Lawsuits

1

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