Infintech Review

Rates and Fees
75/100
Truth in Advertising
70/100
Consumer Reviews
75/100
Customer Support
80/100
4

Best for

Standard businesses in the United States of any size. High-risk merchants would be better with other options that cater to higher-risk industries.

Specializes in

Contactless payments, eCommerce, electronic invoicing, mobile processing, payment gateway, and Point-of-Sale (POS) solutions.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : $375

Contract Terms:

3 Years
Visit Infintech

Infintech is a merchant account with headquarters located in Cincinnati, Ohio. 

Infintech is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, and Wells Fargo Bank, N.A., Concord, California.

Infintech Overview

 

Infintech was established in 2005 with a vision of offering “a level of transparency and education to an industry that hasn’t had any.” In August 2015, Infintech merged with Nashville-based i3 Verticals to “fuel strategic growth plans.”

Infintech offers a three-year contract with an early termination fee of $375. Customers have mentioned an annual PCI compliance fee of $119. Also, there appears to be a lease agreement through First Data Global Leasing, which cannot be canceled. 

At present, Infintech employs 1-50 employees.

Quick Facts

Head Quarters

Blue Ash, OH

Year Founded

2005

CEO

Tom DeBord

Employees

30

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Accounting & Tax Prep
  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gaming
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Legal
  • Medical
  • Moving Companies
  • Personal Service
  • Property Management
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Telemedicine
  • Thrift Store
  • Travel
  • Web Design Services

Business Types Served

  • B2B
  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Infintech Products & Services

 

Software


Infintech offers two different types of software. The first is a payment application programming interface (API) called TranSafe® ReST allows customers to accept payments online and with contactless capabilities. The second is UniTerm® when processing transactions in a card-present environment. 

Pricing for these services is not disclosed. Additional rates, fees, and transaction rates commonly apply to these e-commerce services.

Financing


According to the company’s website, Infintech provides multiple payment processing service solutions for Business to Business (B2B) merchants. These solutions include, but are not limited to, accounting and Enterprise Resource Planning (ERP) software integration, comprehensive Payment Card Industry (PCI) program, custom online payment pages, electronic invoicing, level 3 and extensive ticket processing, next day funding, simple reporting and deposit reconciliation, virtual terminals and mobile processing, and live, dedicated support.

Infintech advertises traditional merchant services and level 2 and level 3 ticket processing for B2B and Business to Government (B2G). The processing of these two levels utilizes different interchange rates rather than traditional consumer credit transactions. Infintech helps facilitate these transactions; however, these services are typically reserved for those B2B and B2G purchases using a corporate credit card. 

Infintech accepts multiple payment options, such as cash payment tracking, cashier or in-line tipping, full order refunds, multi-tender payments, sales reports, shift and batch reports, and signature credit and debit cards.

Finally, Infintech provides a visual aid on the cost components of a credit card transaction, as well as the breakdown of each fee. This may be useful to those more unfamiliar with the financial side of payment processing.

Hardware


While Infintech’s website does not explicitly list available hardware options, there is mention of offering standalone terminals that integrate with almost any POS software. Detailed features of these terminals include accepting cards, checks, cash, and gift cards; using robust reporting and analytics, adding items to your POS and managing inventory in real-time; managing customer data and sending digital receipts, and working online and offline orders from your POS.

Infintech Payment Processing

  • Check Services
  • Credit Card Processing
  • Debit Card Processing
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

Infintech Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Infintech Advertising & Sales

 
Infintech’s website is informative on products and easy to navigate. Some features include a one-minute informational video on merchant processing, testimonials, and multiple opportunities to initiate contact with an advisor.

There appears only one negative complaint regarding contract terms on the internet, and none registered with the Better Business Bureau (BBB).

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Infintech Pricing, Rates & Fees

 

Pricing for Infintech equipment options, programs, and rates is not advertised on their website. Interested parties need to submit an online request to be contacted by an advisor.  

This information can be accessed via other websites where customers share a three-year contract with an early termination fee of $375, an annual PIC compliance fee of $119, and a 48-month locked equipment lease.

Infintech pricing offers a swiped rate, keyed-in rate, and virtual terminal rate of 1.00%-4.99%. 

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$375

PCI Compliance Fee

$119 Per Year

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Undisclosed

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Infintech Contract & Terms

Infintech does not disclose specific details in their standard contract; however, other websites mention a locked 48-month lease, an annual PIC compliance fee of $119, and an early termination fee of $375. 

According to the BBB website, there are no complaints, and it is listed with an A+ rating.

Contract Length

3 Years

Early Termination Fee

$375

Infintech Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

Infintech Complaints, Ratings & Reviews

There appears only to be a few negative reviews, which bodes well for the company. The main themes for the complaints center around customer service, unexpected fees, and an unprofessional working environment. Infintech has a rating of A+ with the BBB and zero complaints.

In addition to the information listed above, there are no known outstanding lawsuits or the Federal Trade Commission (FTC) complaints filed against Infintech. While Infintech offers 24/7 customer support for its merchants, it does not rank as a top contender for best customer service, according to an independent review. 

Ratings

BBB

A+

Google

4.7 Stars / 18 Reviews

Facebook

3.9 Stars / Based on the opinion of 7 people

Yelp

N/A

Reviews

Total Online Reviews

55+

Total Online Complaints

<10

Lawsuits

None

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