IMG Merchant Services Auditing Review
IMG Merchant Services Auditing isn’t a payment processing company. Instead, it’s a business that audits merchants’ existing payment processing companies to ensure that merchants are getting the best rates from them.
|Early Termination Fee||N/A|
|Contract Terms||No Contract Required|
IMG Merchant Services Auditing Overview
IMG Merchant Services Auditing is a company that audits merchant account agreements. The company looks at a merchant’s bill, analyzes it, and determines whether any unnecessary charges are present.
IMG can also help merchants restructure their existing agreement with a payment processing company to increase fairness. Additionally, the company will monitor your statements each month to verify that no new hidden fees or surcharges ever come up.
IMG Merchant Services Auditing doesn’t disclose any pricing information. It’s also received very few negative reviews online.
IMG Merchant Services Auditing Pros & Cons
IMG Merchant Services Auditing Products & Services
Merchant Account Auditing
IMG Merchant ServicesAuditing specializes in auditing monthly merchant statements. The company looks for hidden surcharges, inflated fees, and any other errors present in the statement. This can be super useful because if the company finds something, you can potentially save a ton of money on the amount that you pay for payment processing.
IMG Merchant Services will even offer you a free audit of your merchant statement. So you can try this service out without having to make any commitments.
Merchant Account Restructuring Assistance
IMG Merchant Services Auditing doesn’t stop helping merchants after it completes an audit. Instead, the company will help you use the information that they find to restructure your merchant account agreement so that it’s better for you.
IMG says that its knowledge of the credit card processing industry will help merchants make valuable improvements to their agreements without having to change providers. The company says that it uses cost-saving measures to help your company get the lowest rates.
Merchant Account Monitoring
Once you’ve used IMG to audit and restructure your merchant account, your relationship with the company doesn’t have to end. Instead, IMG will continue monitoring your merchant account if you’d like them to do so.
This can be useful if you’re worried that you might encounter more hidden fees or unnecessary surcharges once the restructuring has taken place. Using this monitoring service can give you peace of mind that you’re getting the best deal possible for as long as you’re with your current payment processor.
IMG Merchant Services Auditing Advertising & Sales
IMG Merchant Services doesn’t appear to use any deceptive advertising or sales practices. The company doesn’t use misleading rate quotes on its website. It doesn’t work with independent sales agents either. We’ve also found no online complaints about IMG Merchant Services’ advertising or sales processes, which is a great sign.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
IMG Merchant Services Auditing Pricing, Rates & Fees
IMG Merchant Services Auditing isn’t a payment processing service, so it’s not really a good idea to compare what they charge to what the payment processing services that you’re considering charge.
That being said, your first audit with IMG will be free. After that, it appears as though merchants have a few options. They can pay for a one-time restructuring. Or they can sign up for continued monitoring support from IMG.
Unfortunately, the company does not advertise its rates for these services. Interested merchants will need to go through the onboarding process to figure out how much the company charges,
Pricing At A Glance
|Mobile Payment Rate|
|Virtual Terminal Rate||N/A|
|Payment Gateway Fee||N/A|
|Early Termination Fee||N/A|
|PCI Compliance Fee||N/A|
|Equipment Lease Terms||N/A|
|Address Verification Service (AVS)|
|Account Setup Fee||N/A|
|Gateway Setup Fee|
IMG Merchant Services Auditing Contract & Terms
IMG doesn’t really list any contractual information on its website. That makes it impossible to say which types of agreements the company prefers to sign with its merchants. You may not even need a contract to use some of IMG’s services. However, it’s likely that if you wanted continued monitoring from them, you would need to sign some type of agreement.
IMG Merchant Services Auditing Setup & Support
Merchants don’t need to go through a complicated setup process to get started with IMG. It appears that doing so is as simple as handing over your monthly merchant account statement and letting the company’s team of auditors take a look at it. After that, if you want to continue using the company’s services, they’ll help you get started with live online 1-on-1 support.
The company’s support offerings appear to be solid. IMG Merchant Services Auditing offers domestic phone support during business hours and has an online FAQ that merchants can review to get answers to common questions.
IMG Merchant Services Auditing Complaints, Ratings & Reviews
IMG Merchant Services Auditing doesn’t currently have a rating with the Better Business Bureau. The company has also received very few online reviews. This is typically a good sign, as it suggests that there are very few merchants who have had any serious complaints about working with IMG.
|BBB||NR and is not BBB Accredited. (0 Reviews; 0 Complaints)|
|No Recommendations Yet|
|Total Online Reviews||10+|
|Total Online Complaints||<10|