i3 Verticals Review
With around 500 employees, i3 Verticals mainly services small-to-medium sized businesses. I3 Verticals was founded in 2012. I3 Verticals’ headquarters is in Nashville, Tennessee.
|Swipe Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Early Termination Fee||$299+|
|Contract Terms||3 Years|
i3 Verticals Overview
I3 Verticals uses cloud-based technology to provide integrated payment and software solutions to small and medium-sized businesses. It offers things like payment processing services, underwriting, chargeback processing, and various merchant support.
its overall reputation is relatively high among different sites. Craft has it rated at a 3.5 from employees from 15 votes, with a general culture rating of A+. BBB has it listed as accredited since February of 2019, and it has a rating of 1 out of 5 stars based on two reviews.
On Glassdoor, it has a 3.4 rating out of 16 reviews, and on Indeed, it has a rating of 4 out of 5 stars based on 20 reviews.
Its pricing model isn’t known too well since it doesn’t disclose information about its contract publicly. However, through researching its resellers, it has been discovered that It offers a three-year deal. Additional fees that are typically applied to agreements like these are gateway fees, technical support fees, and batch fees.
i3 Verticals Pros & Cons
i3 Verticals Products & Services
Point 1: Debit, Credit, and Mobile Payment Processing
I3 Verticals offers a variety of different kinds of payment processing. It offers support to process debit cards, credit cards, and mobile payments. It also provides virtual integration with any type of POS system or software. It offers standalone terminals that might complement your business depending on the organization or place you run. It also processes e-commerce.
Point 2: POS Equipment and Online Payment Gateway
I3 Verticals offers POS equipment for your business to process payments in real-time physically. These terminals can also link up virtually with other kinds of payment processing, such as mobile payment processing, to make it easier and more convenient for customers to pay in a way that suits it. These kinds of mobile and online payments go through most standard operating systems like Android or ioS. Finally, I3 Verticals offers an online payment gateway that makes the processing of payments secure.
Point 3: ACH Processing, Gift Card and Loyalty Programs
I3 Verticals also can and will process checks and offers a riskless way of taking check payments without the possibility of getting a bad check. This also opens up the opportunity for customers to pay without having to worry about having a card.
I3 Verticals also offers gift card and loyalty programs. This will allow business owners to try to drive repeat traffic back to their business and allow customers to feel like you’re getting more for being loyal to a specific company.
i3 Verticals Advertising & Sales
I3 Verticals markets and advertises its services through regional sales representatives and in-house sales teams. I3 Verticals doesn’t appear to use independent contractors for these services. There are a few rare complaints about the misrepresentation of its services online. However, these are a small number of complaints about a company with over five-hundred employees and many businesses.
its pricing and sales model isn’t fully disclosed, as previously stated, due to the information not being available to the public. We only know that it offers a three-year contract with many common fees like batch fees, technical support fees, and gateway fees.
Some of the company’s resellers have received many negative reviews for what the reviewers state as ‘deceptive sales tactics.’ As i3 Verticals is the source of these contracts and services that the resellers use, it is partially responsible for these customers’ negative experiences.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
i3 Verticals Pricing, Rates & Fees
Once again, the pricing and direct fees are not available to the average reader or consumer, or even researcher. However, the contract that we have discovered is a three-year agreement that has an early termination fee, which can vary, a monthly minimum cost that is not disclosed, and a non-cancellable lease. All of this is through First Data.
Virtual terminal and payment gateway services take up a decent portion of i3 Verticals website, but the prices, rates, and fees for these services are also not disclosed. The other additional rates and fees previously mentioned typically apply to these kinds of contracts and services.
Pricing At A Glance
|Pricing Model||Tiered Pricing|
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Mobile Payment Rate|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||$299+|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||48 Month (locked); $99 Per Month; $1,000+ (Lease Cancellation Fee)|
|Address Verification Service (AVS)|
|Account Setup Fee||$|
|Gateway Setup Fee||Undisclosed|
i3 Verticals Contract & Terms
I3 Verticals offers a three-year contract with a termination fee that can vary and an equipment lease. There is very little information available for i3 Verticals’ contracts beyond the length and the standard information known about these kinds of agreements regarding what fees typically apply. Rates, more specific information, specific terms, and other types of information are not available online. The contract isn’t generally the target of people’s complaints with I3 Verticals.
i3 Verticals Setup & Support
Due to the fact that I3 Verticals is so clandestine with its information, it is hard to say how long it takes to apply, what the underwriting looks like or what documents are needed, or even what the setup and transition to using its services look like. Much of this critical information is kept secret from the public, which is unfortunate for the average consumer or merchant who is interested in researching its services.
Customer support is one area where there is at least a little bit of information about it available. It has a contact form that you can fill out with queries or offers, and it offers four different numbers to call for its corporate office, sales team, client and partner support, and investor relations, respectively.
A merchant can reasonably expect standard underwriting rules and procedures for this processor, like most regular credit card processing companies. This involves 3-6 months of bank statements, detailed information about your business, your credit history, your personal history, and more.
i3 Verticals Complaints, Ratings & Reviews
I3 Verticals tends to have a rating that averages positive from employees and customers who have used its services. On most sites, it has a 3.4-3.5 rating or better, based on at least 15-20 reviews on most websites. It has a rising total of complaints. Some employees complain of a lack of advancement opportunity or lack of raises. Others complain of being understaffed and of toxic management personalities in the company. As previously stated, merchants who use the services sometimes complain about the company being a ripoff or using deceptive sales tactics.
I3 Verticals has been involved in a few lawsuits. The CEO was involved in a previous lawsuit about iPayment, his last company before founding i3 Verticals. I3 Verticals got involved in a case with the plaintiff declaring it had knowingly defrauded merchants. In 2019, it achieved an out-of-court settlement.
|Yelp||1 Star / 1 Review|
|Total Online Reviews||60|
|Total Online Complaints||20+|