Greater Giving Review
Greater Giving is a subsidiary of Global Payments. Global Payments is a registered service provider of BMO Harris Bank, N.A, and Wells Fargo Bank, N.A.
|Swipe Rate||1.75% or 2.25%|
|Keyed-in Rate||3.45% + $0.35|
|Early Termination Fee||Liquidated Damages|
|Contract Terms||Unknown, 1 Year|
Greater Giving Overview
Jeff Jetton is the Chief Strategy Officer and Founder of Greater Giving. The firm is located at 1920 NE Stucki Ave #140, Hillsboro, OR 97006, and happens to be a reputed fundraising software provider since 2009.
It was initially founded in 2002 under the alias of Auctionpay, Inc. The company expanded rapidly, and in 2009, it was purchased by Global Payments and repackaged as Greater Giving.
Greater Giving has over 10,000 clients with a history of processing more than $6 billion in fundraising.
The firm strongly believes in giving back to non-profits with on-going educational webinars and resources, engaging social media and blog posts, fundraising guides, Facebook, and LinkedIn user groups. Greater Giving also has a Giving Tuesday campaign and Thought Leadership Summit.
Greater Giving Pros & Cons
Greater Giving has helped make our event process easier.
The features of this products "go-time" make for a really easy event check-in.
The auction and check in portion of the software are the most valuable. Allowing early and self check in for participants at events is fantastic and helpful.
Automatically renewing one-year or five-year agreement with a Liquidated Damages early termination fee
Greater Giving Products & Services
The Event Software of Greater Giving manages all the necessary information to plan and execute a successful benefit auction and gala event. It enables you to track and register guests, sponsors, manage vendors and volunteers, manage guest seating, organize item procurement, print night of event papers like bid sheets, send emails, and analyze and report event success.
Customers get a package, which includes Event Software, Online Payments, and AuctionPay. The Online Bidding feature of Greater Giving is optional. Moreover, Event Software allows you to monitor all your event activities in a cloud-based centralized location. Storefront and Go Time enables you to deliver a great guest and volunteer experience with a user-friendly event and retail interface. All of these features are guaranteed to make your event a big hit! Additional details of services are as follows:
AuctionPay is a mobile and secure payment processing solution optimized for silent and non-silent auctions, galas, and golf tournaments. It enhances the guest experience by promoting a relaxed bidding atmosphere, reducing long check-out and check-in. It also removes inconsistencies that accompany manual, post-auction data entry, making your volunteers and staff more resourceful.
Online Payments are an adaptable way to accept credit card payments and raise funds. Visitors to your site can quickly and easily pre-register cards, register for an event, and make a membership payment, donation, etc. Online Payments can also help you pay for seminars, classes, or conferences.
Online Bidding (optional feature) enables your guests to participate in bidding on auction items from their tablets or smartphones. The online bidding solution has full integration with Event Software, which gives you all the functions and features you need to run a great online bidding event.
Greater Giving Advertising & Sales
‘Raise the bar at your next fundraising event with Greater Giving Event Software.’
The company brands itself as the optimum fundraising solution.
Greater Giving makes use of the Global Payments marketing and advertising network to attract potential merchants. The company’s sales tactics include everything from independent sales agents to online advertising.
The official website contains testimonials from happy clients, which further influences potential customers when they visit said site. It also has an extensive library of resources that customers can utilize, like auction planners, themes, and ideas.
You can request product information and free trials of their products and services before making any long-term commitment with Greater Giving.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
Greater Giving Pricing, Rates & Fees
Greater Giving provides a 14 day free trial of their Event Software on their website.
However, the site does not display any pricing terms or details for customers. We were able to find a post on an auction forum from 2010, which gives us some details into AuctionPay’s pricing and fees.
Online charges processed via the Online Payments services of AuctionPay, will be liable to the subsequent processing fees:
American Express, MasterCard, Visa, and Discover – 3.45% & $0.35 per transaction
Event charges are subject to the subsequent pass-through fee to cover the expense of processing transactions. The pass-through fees for various cards are as follows:
MasterCard, Visa, and Discover – 1.75%
American Express – 2.25%
Pricing At A Glance
|Pricing Model||Flat Rate|
|Swiped Rate||1.75% or 2.25%|
|Keyed-in Rate||3.45% + $0.35|
|Mobile Payment Rate|
|Virtual Terminal Rate||1.75% or 2.25%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||Liquidated Damages|
|PCI Compliance Fee||None|
|Equipment Lease Terms||Undisclosed|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee||Undisclosed|
Greater Giving Contract & Terms
The official website does not show any terms or contracts for using their services.
With respect to the online post we found from 2010, the contract and terms for Greater Giving’s services are as follows:
- Complete Event Suite (1 year for $1,295 or 5 years for $795)
- Event Payments (1 year for $395 or 5 years for $0)
- Event Software (1 year for $295 or 5 years for $295)
- Online Edition Add-on (1 year for $595 or 5 years for $595)
- Online Payments (1 year for $695 or 5 years for $295)
- Virtual Terminal Only (1 year for $695 or 5 years for $0)
Greater Giving Setup & Support
Greater Giving provides web-based and cloud installation, Windows, and MAC installation, along with online training and webinars for its range of products and services.
The official customer care hotline and email address are 1-866-269-8151 and email@example.com, respectively. Customers can call this number or send an email for technical assistance, general inquiries, valuable resources, and more.
Greater Giving also has fundraising experts available to guide customers. The service is available at 1-800-276-5992 and firstname.lastname@example.org.
Moreover, the firm has a detailed online help center. It has specific articles on getting started, training resources, event management, account administration, professional event services, and more.
Greater Giving Complaints, Ratings & Reviews
Greater Giving conducts its operations in a fairly reputable manner.
The firm has a profile on Better Business Bureau (BBB), which is currently showing an ‘A+’ rating. Moreover, the firm has been in operation for 18 years and is not BBB accredited as per the profile. Currently, Greater Giving has 0 complaints and 1 customer review (1 out of 5 stars), which talks about deceptive sales tactics. It seems like this is a one-off incident that does not impact the overall standing of the firm.
There are no reviews for Greater Giving on popular social media platforms such as Facebook or Yelp.
|BBB||A+ (0 complaints)|
|Total Online Reviews||60+|
|Total Online Complaints||<10|