Greater Giving Review

Rates and Fees
40/100
Truth in Advertising
80/100
Consumer Reviews
60/100
Customer Support
80/100
3.5

Best for

Non-profits and schools across the nation looking to host auction and fundraising events

Specializes in

Greater Giving mainly aims at providing debit and credit card processing, event planning, donor management, auction solutions, and web hosting for non-profits.

Pricing Summary

Setup Fee: $0

Monthly Fee: $0

Swipe Rate: 1.75% or 2.25%

Keyed-in Rate: 3.45% + $0.35

Early Termination Fee : Liquidated Damages

Contract Terms:

Unknown 1 Year
Visit Greater Giving

Greater Giving is a subsidiary of Global Payments. Global Payments is a registered service provider of BMO Harris Bank, N.A, and Wells Fargo Bank, N.A.

Greater Giving Overview

 

Jeff Jetton is the Chief Strategy Officer and Founder of Greater Giving. The firm is located at 1920 NE Stucki Ave #140, Hillsboro, OR 97006, and happens to be a reputed fundraising software provider since 2009.

It was initially founded in 2002 under the alias of Auctionpay, Inc. The company expanded rapidly, and in 2009, it was purchased by Global Payments and repackaged as Greater Giving.

Greater Giving has over 10,000 clients with a history of processing more than $6 billion in fundraising.

The firm strongly believes in giving back to non-profits with on-going educational webinars and resources, engaging social media and blog posts, fundraising guides, Facebook, and LinkedIn user groups. Greater Giving also has a Giving Tuesday campaign and Thought Leadership Summit.

Quick Facts

Head Quarters

Hillsboro, OR

Year Founded

2002

CEO

Jeff Jetton

Employees

110

Merchant Provider Risk Tolerance

What We Like

Greater Giving has helped make our event process easier.

The features of this products "go-time" make for a really easy event check-in.

The auction and check in portion of the software are the most valuable. Allowing early and self check in for participants at events is fantastic and helpful.

What We Don't Like

Untransparent pricing

Contract length

Automatically renewing one-year or five-year agreement with a Liquidated Damages early termination fee

Industries Served

  • Education
  • Educational Seminars
  • Hosting
  • SAAS
  • SEO & SEM Services

Business Types Served

  • Enterprise Merchant Accounts
  • Non Profit

Greater Giving Products & Services

 

The Event Software of Greater Giving manages all the necessary information to plan and execute a successful benefit auction and gala event. It enables you to track and register guests, sponsors, manage vendors and volunteers, manage guest seating, organize item procurement, print night of event papers like bid sheets, send emails, and analyze and report event success.

Customers get a package, which includes Event Software, Online Payments, and AuctionPay. The Online Bidding feature of Greater Giving is optional. Moreover, Event Software allows you to monitor all your event activities in a cloud-based centralized location. Storefront and  Go Time enables you to deliver a great guest and volunteer experience with a user-friendly event and retail interface. All of these features are guaranteed to make your event a big hit! Additional details of services are as follows:

AuctionPay is a mobile and secure payment processing solution optimized for silent and non-silent auctions, galas, and golf tournaments. It enhances the guest experience by promoting a relaxed bidding atmosphere, reducing long check-out and check-in. It also removes inconsistencies that accompany manual, post-auction data entry, making your volunteers and staff more resourceful.

Online Payments are an adaptable way to accept credit card payments and raise funds. Visitors to your site can quickly and easily pre-register cards, register for an event, and make a membership payment, donation, etc. Online Payments can also help you pay for seminars, classes, or conferences.

Online Bidding (optional feature) enables your guests to participate in bidding on auction items from their tablets or smartphones. The online bidding solution has full integration with Event Software, which gives you all the functions and features you need to run a great online bidding event.

Greater Giving Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • Gift Card Management
  • Online Payments
  • Receipt Printing
  • Recurring Billing

Greater Giving Billing & Invoicing

  • Billing Portal
  • Contact Database
  • Customizable Invoices
  • Mobile Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing

Greater Giving Advertising & Sales

 
'Raise the bar at your next fundraising event with Greater Giving Event Software.'

The company brands itself as the optimum fundraising solution.

Greater Giving makes use of the Global Payments marketing and advertising network to attract potential merchants. The company's sales tactics include everything from independent sales agents to online advertising.

The official website contains testimonials from happy clients, which further influences potential customers when they visit said site. It also has an extensive library of resources that customers can utilize, like auction planners, themes, and ideas.

You can request product information and free trials of their products and services before making any long-term commitment with Greater Giving.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Greater Giving Pricing, Rates & Fees

 

Greater Giving provides a 14 day free trial of their Event Software on their website.

However, the site does not display any pricing terms or details for customers. We were able to find a post on an auction forum from 2010, which gives us some details into AuctionPay's pricing and fees.

Online charges processed via the Online Payments services of AuctionPay, will be liable to the subsequent processing fees:

American Express, MasterCard, Visa, and Discover - 3.45% & $0.35 per transaction

Event charges are subject to the subsequent pass-through fee to cover the expense of processing transactions. The pass-through fees for various cards are as follows:

MasterCard, Visa, and Discover - 1.75%
American Express - 2.25%

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

1.75% or 2.25%

Keyed-in Rate

3.45% + $0.35

Mobile Payment Rate

Virtual Terminal Rate

1.75% or 2.25%

Monthly Fee

$0

Payment Gateway Fee

Undisclosed

Batch Fee

Early Termination Fee

Liquidated Damages

PCI Compliance Fee

None

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Undisclosed

Annual Fee

Monthly Minimum

$0

Statement Fee

Greater Giving Contract & Terms

The official website does not show any terms or contracts for using their services.

With respect to the online post we found from 2010, the contract and terms for Greater Giving's services are as follows:


  • Complete Event Suite (1 year for $1,295 or 5 years for $795)

  • Event Payments (1 year for $395 or 5 years for $0)

  • Event Software (1 year for $295 or 5 years for $295)

  • Online Edition Add-on (1 year for $595 or 5 years for $595)

  • Online Payments (1 year for $695 or 5 years for $295)

  • Virtual Terminal Only (1 year for $695 or 5 years for $0)

Contract Length

Unknown1 Year

Early Termination Fee

Liquidated Damages

Greater Giving Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)
  • Recorded Video Training

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

Greater Giving Complaints, Ratings & Reviews

Greater Giving conducts its operations in a fairly reputable manner.


The firm has a profile on Better Business Bureau (BBB), which is currently showing an 'A+' rating. Moreover, the firm has been in operation for 18 years and is not BBB accredited as per the profile. Currently, Greater Giving has 0 complaints and 1 customer review (1 out of 5 stars), which talks about deceptive sales tactics. It seems like this is a one-off incident that does not impact the overall standing of the firm.


There are no reviews for Greater Giving on popular social media platforms such as Facebook or Yelp.

Ratings

BBB

A+ (0 complaints)

Google

N/A

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

60+

Total Online Complaints

<10

Lawsuits

None

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