Flagship Review

Rates and Fees
50/100
Truth in Advertising
40/100
Consumer Reviews
30/100
Customer Support
70/100
2.5

Best for

Small-sized retail shops and restaurants(≈ 20 employees) as per the company website.

Specializes in

POS solutions, capital funding, and digital wallet solutions (e.g., Apple Pay, Google Pay, and Samsung Pay)

Pricing Summary

Setup Fee: $0

Monthly Fee: $29.99

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : None

Contract Terms:

Month-to-month
Visit Flagship

Flagship Merchant Services is an ISO of BBVA USA, Birmingham, Alabama, since 2001. Will Teleau is the Director of Operations of the firm located in Charlestown, Massachusetts.

The company's key highlights are that it does not charge Gateway, Setup, or Early Termination Fees.

Flagship Overview

 

According to its official website, Flagship is a contracted reseller of Clover and First Data solutions. The firm primarily caters to smaller companies and has over 25,000 small business clients in the retail and restaurant industries.

Flagship Merchant Services currently has an “A+” rating with the Better Business Bureau. The firm is accredited with the BBB since 2015 and has a 19-year operational record overall. Despite this, the firm has a customer rating of 1.06 out of 5 (36 reviews), with 49 complaints on its BBB profile. 

Although no pricing structure is available on Flagship's website, the Better Business Bureau informs us that Flagship offers month-to-month contracts with no early termination fee (ETF). Additional charges include a PCI compliance fee of $99 and a monthly service fee of $29.99.

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Quick Facts

Head Quarters

Charlestown, MA

Year Founded

2008

CEO

Will Teleau - Director of Operations

Employees

100

Merchant Provider Risk Tolerance

What We Like

No early termination fee

No setup or application fees

No gateway setup fee

What We Don't Like

Numerous public complaints

Limited pricing disclosed online

Deceptive quotes

Industries Served

  • Accounting & Tax Prep
  • Cigars & Tobacco
  • Clothing & Apparel
  • Convenience Store
  • Education
  • Educational Seminars
  • Electronics
  • Gaming
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Medical
  • Moving Companies
  • Nutraceuticals & Supplement
  • Personal Service
  • Restaurant / Bar
  • Self Defense, Tasers & Stun Guns
  • Telemedicine
  • Thrift Store

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • High Risk
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Flagship Products & Services

 

Flagship promotes the following products on its website:

POS Systems


Flagship provides the VX520 device for integrating retail shops with POS equipment. The Verix operating system provides end-to-end encryption with Verishield total protection against fraud and misuse. Additional features include a broadband connectivity for fast transactions along with a built-in secured pin-pad.

Mobile App


The card swiper will plug into a devices' headphone jack and turn into a mobile POS system when used in combination with the iPayment MobilePay App. The iPayment MobilePay app supports smart devices of all types (iOS and Android).

ePayments


The service for accepting ePayments utilizes a simple HTML script that supports full integration and enables merchants to create a "donate" or "buy now" button. This solution is ideal for merchants who sell small quantities of products or for donation-based e-commerce sites.

Flagship Payment Processing

  • ACH Check Transactions
  • Check Guarantee
  • Check Services
  • Credit Card Processing
  • Crypto Currency Compatible
  • Customized Application Guidance
  • eCheck & ACH Processing
  • EMV Processing
  • Gift Card Management
  • High-Risk Industries
  • Mobile Card Reader
  • Mobile Payments App
  • Ongoing Negotiation & Advocacy
  • Online Payments
  • Payment Processing Services Integration
  • POS Equipment
  • Recurring Billing
  • Retail Payment Processing
  • Shopping Cart Integration
  • Virtual Terminal

Flagship Billing & Invoicing

  • Billing Portal
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Flagship Advertising & Sales

 
Among the 49 complaints mentioned on Flagship's BBB profile, only 1 criticizes the Advertising & Sales team for quoting deceptive rates.

Flagship Merchant Services primarily markets its services through a network of in-house sales agents as well as through a Merchant Referral Program, per the official website.

 

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Flagship Pricing, Rates & Fees

 

No pricing structure is available on Flagship's website but reviews on the company's BBB profile state that Flagship offers month-to-month contracts with no ETF (Early Termination Fee.)

Reviews also reveal a potential PCI compliance fee of $99 and a monthly Service Fee of $29.99.

Pricing at a Glance

Pricing Model

Interchange PlusTiered Pricing

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

$29.99

Payment Gateway Fee

$7.95 per month

Batch Fee

Undisclosed

Early Termination Fee

None

PCI Compliance Fee

$99 Per Year

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

$0

Account Setup Fee

$0

Gateway Setup Fee

$0

Annual Fee

Monthly Minimum

$29.99

Statement Fee

Flagship Contract & Terms

The only information on Flagship's contract terms is found from reviews on its BBB profile which state that the firm offers month-to-month contracts with no Early Termination Fees. 

Contract Length

Month-to-month

Early Termination Fee

None

Flagship Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Flagship Complaints, Ratings & Reviews

Flagship Merchant Services is a BBB-accredited business since 2015 and currently maintains an "A+" rating on its BBB profile. With a 19-year operational record, Flagship also has 49 complaints to report and an overall customer rating of 1.06 out of 5 (36 reviews.)


Of the 49 complaints, we found:

  • 28 billing issues

  • 19 product problems

  • 1 sales issue


All complaints to date have seen a satisfactory resolution. 

Ratings

BBB

A+ (58 Customer Complaints)

Google

N/A

Facebook

1 Star / Based on the opinion of 1 person

Yelp

1 Star / 29 Reviews

Reviews

Total Online Reviews

250+

Total Online Complaints

100+

Lawsuits

1

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