Flagship Review

Rates and Fees
Truth in Advertising
Consumer Reviews
Customer Support

Best for

Small-sized retail shops and restaurants(≈ 20 employees) as per the company website.

Specializes in

POS solutions, capital funding, and digital wallet solutions (e.g., Apple Pay, Google Pay, and Samsung Pay)

Pricing Summary

Setup Fee: $0

Monthly Fee: $29.99

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : None

Contract Terms:

Visit Flagship

Flagship Merchant Services is an ISO of BBVA USA, Birmingham, Alabama, since 2001. Will Teleau is the Director of Operations of the firm located in Charlestown, Massachusetts.

The company's key highlights are that it does not charge Gateway, Setup, or Early Termination Fees.

Flagship Overview


According to its official website, Flagship is a contracted reseller of Clover and First Data solutions. The firm primarily caters to smaller companies and has over 25,000 small business clients in the retail and restaurant industries.

Flagship Merchant Services currently has an “A+” rating with the Better Business Bureau. The firm is accredited with the BBB since 2015 and has a 19-year operational record overall. Despite this, the firm has a customer rating of 1.06 out of 5 (36 reviews), with 49 complaints on its BBB profile. 

Although no pricing structure is available on Flagship's website, the Better Business Bureau informs us that Flagship offers month-to-month contracts with no early termination fee (ETF). Additional charges include a PCI compliance fee of $99 and a monthly service fee of $29.99.


Quick Facts

Head Quarters

Charlestown, MA

Year Founded



Will Teleau - Director of Operations



Merchant Provider Risk Tolerance

What We Like

Good for small retail shops and restaurants with around 20 employees.

No setup fee.

No early termination fee.

Month to month contract.

No gateway fee is charged.

What We Don't Like

Monthly fee is assessed.

No pricing structure is available on the website.

Charges a PCI monthly compliance fee.

Has numerous public complaints.

Is known for deceptive quotes.

Industries Served

  • Accounting & Tax Prep
  • Cigars & Tobacco
  • Clothing & Apparel
  • Convenience Store
  • Education
  • Educational Seminars
  • Electronics
  • Gaming
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Medical
  • Moving Companies
  • Nutraceuticals & Supplement
  • Personal Service
  • Restaurant / Bar
  • Self Defense, Tasers & Stun Guns
  • Telemedicine
  • Thrift Store

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • High Risk
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Flagship Products & Services


Flagship promotes the following products on its website:

POS Systems

Flagship provides the VX520 device for integrating retail shops with POS equipment. The Verix operating system provides end-to-end encryption with Verishield total protection against fraud and misuse. Additional features include a broadband connectivity for fast transactions along with a built-in secured pin-pad.

Mobile App

The card swiper will plug into a devices' headphone jack and turn into a mobile POS system when used in combination with the iPayment MobilePay App. The iPayment MobilePay app supports smart devices of all types (iOS and Android).


The service for accepting ePayments utilizes a simple HTML script that supports full integration and enables merchants to create a "donate" or "buy now" button. This solution is ideal for merchants who sell small quantities of products or for donation-based e-commerce sites.

Flagship Payment Processing

  • ACH Check Transactions
  • Check Guarantee
  • Check Services
  • Credit Card Processing
  • Crypto Currency Compatible
  • Customized Application Guidance
  • eCheck & ACH Processing
  • EMV Processing
  • Gift Card Management
  • High-Risk Industries
  • Mobile Card Reader
  • Mobile Payments App
  • Ongoing Negotiation & Advocacy
  • Online Payments
  • Payment Processing Services Integration
  • POS Equipment
  • Recurring Billing
  • Retail Payment Processing
  • Shopping Cart Integration
  • Virtual Terminal

Flagship Billing & Invoicing

  • Billing Portal
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Flagship Advertising & Sales

Among the 49 complaints mentioned on Flagship's BBB profile, only 1 criticizes the Advertising & Sales team for quoting deceptive rates.

Flagship Merchant Services primarily markets its services through a network of in-house sales agents as well as through a Merchant Referral Program, per the official website.


Truth in Marketing

Discloses All Important Terms


Public Pricing Available


Flagship Pricing, Rates & Fees


No pricing structure is available on Flagship's website but reviews on the company's BBB profile state that Flagship offers month-to-month contracts with no ETF (Early Termination Fee.)

Reviews also reveal a potential PCI compliance fee of $99 and a monthly Service Fee of $29.99.

Pricing at a Glance

Pricing Model

Interchange PlusTiered Pricing

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee


Payment Gateway Fee

$7.95 per month

Batch Fee


Early Termination Fee


PCI Compliance Fee

$99 Per Year

Equipment Lease Terms


Address Verification Service (AVS)

Application Fee


Account Setup Fee


Gateway Setup Fee


Annual Fee

Monthly Minimum


Statement Fee

Flagship Contract & Terms

The only information on Flagship's contract terms is found from reviews on its BBB profile which state that the firm offers month-to-month contracts with no Early Termination Fees. 

Contract Length


Early Termination Fee


Flagship Setup & Support


Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Flagship Complaints, Ratings & Reviews

Flagship Merchant Services is a BBB-accredited business since 2015 and currently maintains an "A+" rating on its BBB profile. With a 19-year operational record, Flagship also has 49 complaints to report and an overall customer rating of 1.06 out of 5 (36 reviews.)

Of the 49 complaints, we found:

  • 28 billing issues

  • 19 product problems

  • 1 sales issue

All complaints to date have seen a satisfactory resolution. 



A+ (58 Customer Complaints)




1 Star / Based on the opinion of 1 person


1 Star / 29 Reviews


Total Online Reviews


Total Online Complaints




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