Fiserv Review

Thinking of using Fiserv? There’s a better option.

Click to view only the best providers, ranked according to your business need.
Click Here
Rates and Fees
50/100
Truth in Advertising
70/100
Consumer Reviews
50/100
Customer Support
70/100
3.5

Best for

Large financial institutions, government agencies, and organizations (500+ employees). 

Specializes in

Fiserv delivers high-end POS systems, credit card processing, and funding for large corporations. It offers one common source capture platform for handling check deposits at all payment points: branch,  regional center, and ATM.

Pricing Summary

Setup Fee: 

Monthly Fee: $25

Swipe Rate: 2.69% + $0.19

Keyed-in Rate:  3.69% + $0.19

Early Termination Fee : $495

Contract Terms:

Unknown
Visit Fiserv

Launched in 1984, Fiserv is one of the world's largest merchant account providers, cementing its reputation with its acquisition of First Data in 2019.  The company is headquartered in Wisconsin and is ran by CEO Frank Bisignano. The company's core competencies are offering competitive interchange-plus pricing and high-volume payment processing.

 

Fiserv Overview

 

Fiserv provides processing solutions, remittance solutions, debit, credit, and ATM services for large financial and government institutions as per the official website.


Quick Facts

Head Quarters

Brookfield, WI

Year Founded

1984

CEO

Frank Bisignano

Employees

44000

Merchant Provider Risk Tolerance

What We Like

Full line of Clover terminal, mobile, and POS systems

Competitive interchange-plus rates available to high-volume businesses

Extensive online knowledgebase

What We Don't Like

Overpriced equipment leases

A four-year standard contract with liquidated damages clause

High recurring account fees

Industries Served

  • Accounting & Tax Prep
  • Convenience Store
  • Credit Repair
  • Electronics
  • Healthcare
  • Legal
  • Medical
  • Personal Service
  • Pharmaceutical
  • Property Management
  • Restaurant / Bar
  • SAAS
  • Thrift Store

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • High Risk
  • High Volume
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present

Fiserv Products & Services

 

Fiserv lists the following services on its website:

ATM Solutions: Fiserv has experience in providing ATM payment solutions to more than 3,200 financial institutions. Besides basic transactions like cash withdrawals and balance inquiries, it also offers remote check image capture, mixed deposits, multi-language support, electronic journal upload, multi-currency, and no-envelope deposits.

ACH Solutions: The firm maintains industry-standards in ACH processing for nearly 30 years. It offers many services like automated settlement, multi-institutional processing, robust risk mitigation tools, debit authorization/protection, comprehensive return item processing, and extensive reporting. These features are ideal for handling high-volume business transactions.

Online Banking Solutions: with online banking solutions, Fiserv offers businesses convenient, secure, and simple internet banking. It enables firms to conduct online banking transactions, like viewing account balances and history, enabling transfers, canceling checks, viewing check images and retrieving electronic statements. Plus, firms can perform self-service functions on financial accounts.

Fiserv Payment Processing

  • ACH Check Transactions
  • Chargeback & Fraud Prevention
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • Gift & Loyalty Program
  • High-Risk Industries
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Recurring Billing
  • Retail Payment Processing
  • Shopping Cart Integration
  • Signature Capture
  • Virtual Terminal

Fiserv Billing & Invoicing

  • Mobile Payments
  • Multi-Currency
  • Online Payments
  • Recurring/Subscription Billing

Fiserv Advertising & Sales

 
4 out of 95 complaints on BBB are related to advertising/sales. Said complaints speak of issues like unwanted telemarketing by Fiserv.

Fiserv uses a combination of in-house sales agents and a network of resellers to market its services. It also relies on a chain of ethical suppliers to provide its products.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Fiserv Pricing, Rates & Fees

 

Fiserv has a swiped rate of 2.69% + $0.19 and a keyed-in rate of 3.69% + $0.19.


There is also a PCI-compliance fee of $19.95 as per online reviews.

Pricing at a Glance

Pricing Model

Interchange PlusTiered PricingFlat Rate

Swiped Rate

2.69% + $0.19

Keyed-in Rate

3.69% + $0.19

Mobile Payment Rate

Virtual Terminal Rate

Monthly Fee

$25

Payment Gateway Fee

Batch Fee

Early Termination Fee

$495

PCI Compliance Fee

$19.95/mo

Equipment Lease Terms

48-month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

Gateway Setup Fee

Annual Fee

Monthly Minimum

Statement Fee

Fiserv Contract & Terms

According to online reviews, Fiserv has an early termination fee (ETF) of $495 along with a 48-month locked lease period for its POS equipment.

Contract Length

Unknown

Early Termination Fee

$495

Fiserv Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Recorded Video Training

Support Highlights

  • Domestic Phone Support (Business Hours)

Fiserv Complaints, Ratings & Reviews

Fiserv has a profile with Better Business Bureau since 1984, and it currently boasts an A+ rating. Fiserv is not BBB-accredited, and it has a customer rating of 1 out of 5 (18 reviews).


Moreover, said profile has 95 complaints to report. The breakdown consists of 50 product/service problems, 35 billing issues, 5 delivery issues, 4 sales issues, and 1 warranty problem.


All complaints saw a satisfactory resolution to date.

Ratings

BBB

A+ (81 Complaints)

Google

Facebook

4.2 Stars / Based on the opinion of 239 people

Yelp

2 Stars / 3 Reviews

Reviews

Total Online Reviews

2,300+

Total Online Complaints

1,000+

Lawsuits

1+

NEED A MERCHANT ACCOUNT PROVIDER?

If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks

cogthumbs-upcheckmark-circlecross-circle