Eschelon Merchant Services Review
Eschelon Merchant Services is an ISO of Wells Fargo Bank, N.A. since 2003. The key benefits of the firm are merchant cash advances and small business financing. Rishank Baweja is the president of the firm located in Phoenix, Arizona.
|Early Termination Fee||Undisclosed|
Eschelon Merchant Services Overview
Eschelon Merchant Services provides the software and equipment that is essential to process payments via POS terminals and gateways, according to its website.
According to its Linkedin profile, Eschelon Merchant Services is under private ownership with 51-200 employees.
Eschelon Merchant Services Pros & Cons
MX POS solution
Small business financing
Inaccessible pricing tab on site
Lack of merchant reviews
Eschelon Merchant Services Products & Services
Eschelon Merchant Services’ product listings on its website are as follows:
POS Solution: The MX POS system gives merchants high-tech credit card processing capability. It has many features like tracking customer spending, viewing financial statistics, recurring billing, and managing inventory. Moreover, the MX POS system has coupon and loyalty program management, robust reporting, and virtual terminal support.
Business Loan: The company provides business loans of $5000 to $1 million within 4 to 5 business days. Furthermore, no upfront fees, monthly payments, or personal guarantees are necessary to the funding. It is ideal for merchants looking to expand business activities by avoiding the waiting time for bank loans.
E-commerce Solutions: Eschelon Merchant Services provides recurring billing, Link2Pay, 3rd party integrations, and online invoicing for e-commerce platforms. In addition to e-commerce card processing, the services above allow merchants to track and boost sales.
Eschelon Merchant Services Advertising & Sales
Eschelon Merchant Services uses an Agent/ISO program to hire independent sales agents to market its services.
The firm also offers a referral program on its website to help bring in new customers.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
Eschelon Merchant Services Pricing, Rates & Fees
As per the website, the firm uses an interchange-plus pricing model to determine the per-transaction cost for merchants.
The site’s contact form is labeled with a call-to-action of “See how much our Interchange plus program can save you,” but it does not explicitly state a concrete pricing plan.
The website’s pricing tab is inaccessible and lack of merchant reviews makes it difficult to determine rates and fees.
Pricing At A Glance
|Pricing Model||Interchange Plus|
|Mobile Payment Rate|
|Virtual Terminal Rate||Undisclosed|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||Undisclosed|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee|
Eschelon Merchant Services Contract & Terms
No agreement terms or details are available on Eschelon’s official website. Additionally, the lack of reviews makes it difficult to assess the firm’s contractual services.
Eschelon Merchant Services Setup & Support
Customer service is available through Eschelon’s dedicated hotline and email. Support is available from Monday to Friday, from 9 am to 5 pm EST.
A detailed FAQ section on the website helps merchants tackle common issues like account maintenance and setup process.
Eschelon Merchant Services Complaints, Ratings & Reviews
Eschelon Merchant Services currently has a very limited number of customer reviews.
The firm is registered with the Better Business Bureau under 2 separate profiles; one with a “C+” rating and the other with an “F” rating. Over the last 3 years, both profiles have received a combined total of 2 complaints and 0 reviews.
Additionally, over 30 complaints have been found on consumer protection websites showing that some of Eschelon’s customers are claiming the firm uses deceptive sales and telemarketing tactics.
|BBB||C+ (1 complaint)|
|1.6 Stars / 22 Reviews|
|Total Online Reviews||60+|
|Total Online Complaints||30+|