Eschelon Merchant Services Review

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Rates and Fees
20/100
Truth in Advertising
30/100
Consumer Reviews
50/100
Customer Support
70/100
1

Best for

Small-sized retail shops, non-profits, and e-commerce platforms (≈ 20 employees) according to the website.

Specializes in

Eschelon Merchant Services provides merchant accounts, POS systems, and capital funding for small businesses. The firm also supports recurring billing, Link2Pay, 3rd party integrations, and online invoicing for e-commerce platforms.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: Interchange-Plus

Keyed-in Rate: Interchange-Plus

Early Termination Fee : Undisclosed

Contract Terms:

Unknown
Visit Eschelon Merchant Services

Eschelon Merchant Services is an ISO of Wells Fargo Bank, N.A.  since 2003. The key benefits of the firm are merchant cash advances and small business financing. Rishank Baweja is the president of the firm located in Phoenix, Arizona.

Eschelon Merchant Services Overview

 

Eschelon Merchant Services provides the software and equipment that is essential to process payments via POS terminals and gateways, according to its website.

According to its Linkedin profile, Eschelon Merchant Services is under private ownership with 51-200 employees.

Quick Facts

Head Quarters

Phoenix, AZ

Year Founded

2003

CEO

Rishank Baweja - President

Employees

200

Merchant Provider Risk Tolerance

What We Like

MX POS solution

Small business financing

What We Don't Like

Inaccessible pricing tab on site

Lack of merchant reviews

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gaming
  • Moving Companies
  • Personal Service
  • SAAS
  • Thrift Store

Business Types Served

  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Small Business

Eschelon Merchant Services Products & Services

 

Eschelon Merchant Services' product listings on its website are as follows:

POS Solution: The MX POS system gives merchants high-tech credit card processing capability. It has many features like tracking customer spending, viewing financial statistics, recurring billing, and managing inventory. Moreover, the MX POS system has coupon and loyalty program management, robust reporting, and virtual terminal support.

Business Loan: The company provides business loans of $5000 to $1 million within 4 to 5 business days. Furthermore, no upfront fees, monthly payments, or personal guarantees are necessary to the funding. It is ideal for merchants looking to expand business activities by avoiding the waiting time for bank loans.

E-commerce Solutions: Eschelon Merchant Services provides recurring billing, Link2Pay, 3rd party integrations, and online invoicing for e-commerce platforms. In addition to e-commerce card processing, the services above allow merchants to track and boost sales.

Eschelon Merchant Services Payment Processing

  • Check Services
  • Credit Card Processing
  • Debit Card Processing
  • Merchant Cash Advance
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

Eschelon Merchant Services Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing

Eschelon Merchant Services Advertising & Sales

 
Eschelon Merchant Services uses an Agent/ISO program to hire independent sales agents to market its services.

The firm also offers a referral program on its website to help bring in new customers.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Eschelon Merchant Services Pricing, Rates & Fees

 

As per the website, the firm uses an interchange-plus pricing model to determine the per-transaction cost for merchants.

The site's contact form is labeled with a call-to-action of  "See how much our Interchange plus program can save you," but it does not explicitly state a concrete pricing plan.

The website's pricing tab is inaccessible and lack of merchant reviews makes it difficult to determine rates and fees.

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

Interchange-Plus

Keyed-in Rate

Interchange-Plus

Mobile Payment Rate

Virtual Terminal Rate

Undisclosed

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

Undisclosed

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Undisclosed

Monthly Minimum

Undisclosed

Statement Fee

Eschelon Merchant Services Contract & Terms

No agreement terms or details are available on Eschelon's official website. Additionally, the lack of reviews makes it difficult to assess the firm's contractual services.

Contract Length

Unknown

Early Termination Fee

Undisclosed

Eschelon Merchant Services Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • In Person

Support Highlights

  • Domestic Phone Support (Business Hours)

Eschelon Merchant Services Complaints, Ratings & Reviews

Eschelon Merchant Services currently has a very limited number of customer reviews.

The firm is registered with the Better Business Bureau under 2 separate profiles; one with a "C+" rating and the other with an "F" rating. Over the last 3 years, both profiles have received a combined total of 2 complaints and 0 reviews.

Additionally, over 30 complaints have been found on consumer protection websites showing that some of Eschelon's customers are claiming the firm uses deceptive sales and telemarketing tactics.

Ratings

BBB

C+ (1 complaint)

Google

1.6 Stars / 22 Reviews

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

60+

Total Online Complaints

30+

Lawsuits

None

NEED A MERCHANT ACCOUNT PROVIDER?

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