eProcessing Network Review
eProcessing Network is not a merchant service provider. On the contrary, it sells equipment and software that is pairable with an existing card processor the merchant has.
|Monthly Fee||$8 - $10|
|Early Termination Fee||$0|
eProcessing Network Overview
Established in 2000, eProcessing Network has its headquarters in 1415 N Loop W #1185, Houston, Texas 77054. The President of the company is Steve Sotis.
The firm is compliant with PCI-DSS (Payment Card Industry Data Security Standard), which is a testament to its commitment to protecting customer data. The integrity and confidentiality of cardholder information are of utmost concern to ePN.
The company has no acquiring bank or backend processor. Hence merchants will need to register an account via a separate company to accept debit and credit card transactions with eProcessing Network.
Software products provided by the firm include virtual terminal services, a secure payment gateway, etc.
eProcessing Network Pros & Cons
Inside Sales Team
Excellent customer support
No early termination fee
Pricing undisclosed online
Direct sign-up not available
eProcessing Network Products & Services
eProcessing Network offers a wealth of software products for merchants as follows:
- Secure Payment gateway: The backbone of ePN’s lineup. You’ll need to set it up to work with your account to utilize any of ePN’s other additional features or products. ePN’s gateway maintains PCI-compliance to protect all of your sensitive data.
- ePNWOFG: The Web Order Form Generator enables you to create custom HTML code to make online order forms for your websites. The service is especially useful for e-commerce merchants.
- ePNJPOS: A virtual terminal for accepting both card-present and card-not-present transactions. It is compatible with many third-party checks and card readers. ePNJPOS is not browser-based; it is a standalone software pack that installs on your PC.
- ePNMobile: ePN provides mobile apps for tablets and smartphones. The app transforms your phone into a wireless terminal. It is available for iOS and Android.
- ePNInventory: This is an integrated inventory management system that doesn’t require the installation of additional software. It also integrates with various other ePN products, like the ePNJPOS, Secure Payment Gateway, and the ePNMobile apps.
- ePNBillPay: This paper-free billing option enables merchants to create invoices and send them via email. Customers can pay their bills online, saving mailing costs.
- ePNRecur: An optional recurring transaction service which allows you to set up subscriptions, installment payments, and membership pricing plans. Modification features include support for variable payment intervals and free trial periods.
- ePNCDM: A customer data manager that acts as a cloud-based, secure database of customer information such as payment methods and billing addresses. It can export customer data, meaning you can take your customer database with you if you ever want to switch to another payment gateway.
eProcessing Network Advertising & Sales
The company relies mainly on resellers and ISOs to sell its products and services and has an in-house team to tackle direct sales. It is not possible to register for an ePN service via the website without talking to a sales rep. While sales calls can be monotonous, this does allow you to negotiate your service’s terms and costs.
ePN has a reasonably active social media existence, with accounts on both LinkedIn and Facebook. They also have a very remarkable YouTube channel, which is often updated and includes a host of product tutorials and overviews. Social media engagement is a top priority for the company.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
eProcessing Network Pricing, Rates & Fees
The company website does not disclose any pricing information. Many merchants will need to sign up for eProcessing Network via a reseller, which will cost more since resellers are expected to markup prices.
It is assumed that the company charges $8-$10 per month along with $0.05 per transaction, which are standard prices for payment gateways in the industry.
It is important to note that you may have to pay setup fees as well. Said standard industry fee is around $50, but it is unclear whether or not ePN has this fee. You might also have to pay more for any extra hardware, like card readers.
Pricing At A Glance
|Mobile Payment Rate|
|Virtual Terminal Rate||Undisclosed|
|Monthly Fee||$8 - $10|
|Payment Gateway Fee||$0.05 Per Transaction|
|Early Termination Fee||$0|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||None|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee||Undisclosed|
|Monthly Minimum||$8 - $10|
eProcessing Network Contract & Terms
ePN’s secure payment gateway operates on a month-to-month basis. There will be a contractual association between you and ePN, but that contract does not include an early termination fee (ETF) or fixed-length term.
Nonetheless, it is essential to understand that your agreement with your merchant account provider might have both an ETF and a specified term. Many merchants face confusion over this aspect, complaining that ePN billed them an ETF when the bill really came from the merchant account provider.
eProcessing Network Setup & Support
ePN gives customer support and service through email and telephone. Telephone assistance is offered from Monday to Friday, 7:00 AM to 7:00 PM (local time). Email response is available after hours; however, it may take a while to get support.
In-house employees handle customer service. The quality of ePN’s support is commendable, minus a few exceptions.
The official website has many demo order forms for potential customers to browse before deciding to avail of regular services.
Plus, ePN also has a reasonably detailed FAQ section on its site to help merchants identify and fix common issues. Make sure to check it before calling customer service.
eProcessing Network Complaints, Ratings & Reviews
At present, eProcessing Network has an ‘A‘ rating with the Better Business Bureau (BBB) and is accredited by them since 2005.
Currently, ePN’s profile shows three customer reviews (2.5 out of 5 stars), which states billing and service-related issues.
The firm has received three complaints on its BBB profile in the last three years. eProcessing Network has effectively resolved two complaints, while the status of the third one is unknown.
It seems that the company strives to resolve customer issues and give them good service.
|BBB||A (3 complaints)|
|Total Online Reviews||20+|
|Total Online Complaints||<5|