Empyrean Merchant Services Review

Rates and Fees
60/100
Truth in Advertising
50/100
Consumer Reviews
50/100
Customer Support
60/100
3

Best for

Merchants that are located in the United States and Canada that are in need of merchant account services.

Specializes in

Empyrean Merchant Services specializes in providing merchants with gift card programs as well as in merchant accounts and payment processing services. This company strives to offer the latest technological advances to its merchant customers, and it offers specialized software for merchants in the cannabis space.

Pricing Summary

Setup Fee: Unknown

Monthly Fee: $20 - $100+ Per Month

Swipe Rate: Variable

Keyed-in Rate: Variable

Early Termination Fee : Tied to equipment leases

Contract Terms:

Variable
Visit Empyrean Merchant Services

Empyrean Merchant Services was founded in 2010, and the company’s business address is in Vancouver, BC.

Roman Poberezkine is the company’s current CEO, and Stanislav Gakhov is the company’s president.

Empyrean Merchant Services is a registered ISO of Wells Fargo Bank, N.A., Canadian Branch, Toronto, Ontario, Canada.

Empyrean Merchant Services Overview

 

Empyrean Merchant Services is a registered ISO and merchant account provider that is located in Vancouver, BC, Canada. The company has been around since 2010 and markets itself as an established leader in the payment processing space.

This company is a registered ISO of Wells Fargo Bank, N.A., Canadian Branch, Toronto, ON, Canada. It primarily works with companies that are located in the United States or Canada. Empyrean Merchant Services is a reseller for Chase Merchant Services products.

Empyrean Merchant Services’ CEO is Roman Poberezkine and the company’s president is Stanislav Gakhov. This company offers a range of services to merchants, including POS systems, and ecommerce solutions.

Quick Facts

Head Quarters

177-1881 Steeles Ave. W., Toronto, ON, M3H 0A1 1300-1500 West Georgia St., Vancouver, BC, V6G 2ZB

Year Founded

2010

CEO

Stanislav Gakhov

Employees

11-50

Merchant Provider Risk Tolerance

Low Risk Businesses

What We Like

Works with merchants in the United States and Canada.

Accepts merchants with gift card programs.

Offers the latest technological advances.

Specialized software available for cannabis merchants.

Online and point of sale processing available.

What We Don't Like

Early termination fee for equipment leases.

Monthly fee varies.

Works only with online sellers.

Uses independent sales agents and resellers.

All fees are not disclosed.

Industries Served

  • Online Sellers

Business Types Served

  • Mobile
  • Online

Empyrean Merchant Services Products & Services

 

Hardware & Software

Empyrean Merchant Services can work with merchants in need of POS systems as well as those that process orders online. For those in need of hardware, the following are available:

The Clover Mini
The Hippos POS
The Ingenico Move 5000
POS Velocity

Empyrean Merchant Services has its own proprietary virtual gateway called the Empyrean Gateway for ecommerce merchants. This gateway provides:

Easy integration
iSpyFraud protection
QuickBooks integration
CardinalCommerce Centinel 3-D Secure 2.0
World Pay
Invoicing features

Value-Added Services

Empyrean Merchant Services offers several value-added services for its merchant customers, including:

A gift card program
Business loans
Ecommerce websites

One of the most prominent value-added services Empyrean Merchant Services offers is its CannaPoint System. This is a complete management system that was specifically designed for merchants operating in the cannabis space. It includes software to assist with:

The cultivation process
Processing cannabis
Dispensary sales
Inventory tracking
Batches and sales reports
Managing customer data
Managing cardholder data

Supported Payment Types & Services

Merchants that work with Empyrean Merchant Services will be able to accept multiple forms of payment, such as:

Visa
Mastercard
Interac
Discover
American Express
Union Pay
Samsung Pay

Empyrean Merchant Services Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • Mobile Commerce
  • Online Payments
  • Payment Gateway

Empyrean Merchant Services Billing & Invoicing

  • Mobile Payments
  • Online Payments

Empyrean Merchant Services Advertising & Sales

 
Empyrean Merchant Services utilizes the assistance of resellers and independent sales agents in order to market its products and services. Typically, companies that do not have a dedicated inside sales team tend to get a lot more complaints because there is a lack of continuity, and the same is true in this case.

There are several online complaints that list issues like:

Misrepresenting the seller’s identity
Aggressive sales tactics
Improperly disclosed fees

These complaints raise a lot of red flags.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

Depends on contract

Empyrean Merchant Services Pricing, Rates & Fees

 

Empyrean Merchant Services does not publicly disclose its fees for payment processing. This is typically because some companies offer variable fees and contracts to their customers, based on their business models.

Merchants in need of payment processing equipment should expect to pay $70 per month if they lease it through Empyrean Merchant Services.

Ecommerce merchants have the option of using Empyrean Merchant Services to set up their own online stores. There are several plans available at various price points, from $15 a month (Venture Plan) to $99 a month (Unlimited Plan).

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

Variable

Keyed-in Rate

Variable

Mobile Payment Rate

Unknown

Virtual Terminal Rate

Unknown

Monthly Fee

$20 - $100+ Per Month

Payment Gateway Fee

Unknown

Batch Fee

Unknown

Early Termination Fee

Tied to equipment leases

PCI Compliance Fee

Unknown

Equipment Lease Terms

Depends on contract

Address Verification Service (AVS)

Unknown

Application Fee

Unknown

Account Setup Fee

Unknown

Gateway Setup Fee

Unknown

Annual Fee

Unknown

Monthly Minimum

$15 a month (Venture Plan) to $99 a month (Unlimited Plan).

Statement Fee

Unknown

Empyrean Merchant Services Contract & Terms

While the company’s website does not specifically give any information about its contracts, there are online reviews that offer some details. One merchant stated that they were hit with an early termination fee of $1,800, which is most likely tied to a long-term equipment lease.

Other reviews indicated that this company required non-cancelable equipment leases for a period of five years.

Contract Length

Variable

Early Termination Fee

Tied to equipment leases

Empyrean Merchant Services Setup & Support

 

Depending on the type of payment processing options a merchant chooses, they may be able to get started with accepting payments as soon as the same day. This is the case for ecommerce merchants or those that are doing business through the company’s virtual gateway.

Others may need to wait longer for their equipment to arrive, but most merchants should be able to start accepting payments within 14 days, pending their account approval. Merchants can fill out a form for pre-approval on the company’s website to get the process started.

Empyrean Merchant Services has an email address and telephone number for customer service displayed on its website. It also has a Contact Us page with a form that merchants can fill out. Its business hours are Monday through Friday from 9 am to 5 pm.

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Email Support

Empyrean Merchant Services Complaints, Ratings & Reviews

BBB Rating

Empyrean Merchant Services has an A- rating with the Better Business Bureau and is not accredited with the BBB. This company has received six complaints in the last three years, four of which were related to sales and advertising.

Other Online Reviews

There are two other complaints online about Empyrean Merchant Services products and services, and both of them are related to sales.

Ratings

BBB

Empyrean Merchant Services has an A- rating with the Better Business Bureau

Google

N/A

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

2+

Total Online Complaints

6+

Lawsuits

Unknown

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