Best for
Merchants that are located in the United States and Canada that are in need of merchant account services.
Specializes in
Empyrean Merchant Services specializes in providing merchants with gift card programs as well as in merchant accounts and payment processing services. This company strives to offer the latest technological advances to its merchant customers, and it offers specialized software for merchants in the cannabis space.
Pricing Summary
Setup Fee: Unknown
Monthly Fee: $20 - $100+ Per Month
Swipe Rate: Variable
Keyed-in Rate: Variable
Early Termination Fee : Tied to equipment leases
Contract Terms:
Empyrean Merchant Services was founded in 2010, and the company’s business address is in Vancouver, BC.
Roman Poberezkine is the company’s current CEO, and Stanislav Gakhov is the company’s president.
Empyrean Merchant Services is a registered ISO of Wells Fargo Bank, N.A., Canadian Branch, Toronto, Ontario, Canada.
Empyrean Merchant Services is a registered ISO and merchant account provider that is located in Vancouver, BC, Canada. The company has been around since 2010 and markets itself as an established leader in the payment processing space.
This company is a registered ISO of Wells Fargo Bank, N.A., Canadian Branch, Toronto, ON, Canada. It primarily works with companies that are located in the United States or Canada. Empyrean Merchant Services is a reseller for Chase Merchant Services products.
Empyrean Merchant Services’ CEO is Roman Poberezkine and the company’s president is Stanislav Gakhov. This company offers a range of services to merchants, including POS systems, and ecommerce solutions.
Head Quarters
177-1881 Steeles Ave. W., Toronto, ON, M3H 0A1 1300-1500 West Georgia St., Vancouver, BC, V6G 2ZB
Year Founded
2010
CEO
Stanislav Gakhov
Employees
11-50
Merchant Provider Risk Tolerance
Works with merchants in the United States and Canada.
Accepts merchants with gift card programs.
Offers the latest technological advances.
Specialized software available for cannabis merchants.
Online and point of sale processing available.
Early termination fee for equipment leases.
Monthly fee varies.
Works only with online sellers.
Uses independent sales agents and resellers.
All fees are not disclosed.
Hardware & Software
Empyrean Merchant Services can work with merchants in need of POS systems as well as those that process orders online. For those in need of hardware, the following are available:
The Clover Mini
The Hippos POS
The Ingenico Move 5000
POS Velocity
Empyrean Merchant Services has its own proprietary virtual gateway called the Empyrean Gateway for ecommerce merchants. This gateway provides:
Easy integration
iSpyFraud protection
QuickBooks integration
CardinalCommerce Centinel 3-D Secure 2.0
World Pay
Invoicing features
Value-Added Services
Empyrean Merchant Services offers several value-added services for its merchant customers, including:
A gift card program
Business loans
Ecommerce websites
One of the most prominent value-added services Empyrean Merchant Services offers is its CannaPoint System. This is a complete management system that was specifically designed for merchants operating in the cannabis space. It includes software to assist with:
The cultivation process
Processing cannabis
Dispensary sales
Inventory tracking
Batches and sales reports
Managing customer data
Managing cardholder data
Supported Payment Types & Services
Merchants that work with Empyrean Merchant Services will be able to accept multiple forms of payment, such as:
Visa
Mastercard
Interac
Discover
American Express
Union Pay
Samsung Pay
Discloses All Important Terms
No
Public Pricing Available
Depends on contract
Empyrean Merchant Services does not publicly disclose its fees for payment processing. This is typically because some companies offer variable fees and contracts to their customers, based on their business models.
Merchants in need of payment processing equipment should expect to pay $70 per month if they lease it through Empyrean Merchant Services.
Ecommerce merchants have the option of using Empyrean Merchant Services to set up their own online stores. There are several plans available at various price points, from $15 a month (Venture Plan) to $99 a month (Unlimited Plan).
Pricing Model
Tiered Pricing
Swiped Rate
Variable
Keyed-in Rate
Variable
Mobile Payment Rate
Unknown
Virtual Terminal Rate
Unknown
Monthly Fee
$20 - $100+ Per Month
Payment Gateway Fee
Unknown
Batch Fee
Unknown
Early Termination Fee
Tied to equipment leases
PCI Compliance Fee
Unknown
Equipment Lease Terms
Depends on contract
Address Verification Service (AVS)
Unknown
Application Fee
Unknown
Account Setup Fee
Unknown
Gateway Setup Fee
Unknown
Annual Fee
Unknown
Monthly Minimum
$15 a month (Venture Plan) to $99 a month (Unlimited Plan).
Statement Fee
Unknown
While the company’s website does not specifically give any information about its contracts, there are online reviews that offer some details. One merchant stated that they were hit with an early termination fee of $1,800, which is most likely tied to a long-term equipment lease.
Other reviews indicated that this company required non-cancelable equipment leases for a period of five years.
Contract Length
Variable
Early Termination Fee
Tied to equipment leases
Depending on the type of payment processing options a merchant chooses, they may be able to get started with accepting payments as soon as the same day. This is the case for ecommerce merchants or those that are doing business through the company’s virtual gateway.
Others may need to wait longer for their equipment to arrive, but most merchants should be able to start accepting payments within 14 days, pending their account approval. Merchants can fill out a form for pre-approval on the company’s website to get the process started.
Empyrean Merchant Services has an email address and telephone number for customer service displayed on its website. It also has a Contact Us page with a form that merchants can fill out. Its business hours are Monday through Friday from 9 am to 5 pm.
BBB Rating
Empyrean Merchant Services has an A- rating with the Better Business Bureau and is not accredited with the BBB. This company has received six complaints in the last three years, four of which were related to sales and advertising.
Other Online Reviews
There are two other complaints online about Empyrean Merchant Services products and services, and both of them are related to sales.
BBB
Empyrean Merchant Services has an A- rating with the Better Business Bureau
N/A
N/A
Yelp
N/A
Total Online Reviews
2+
Total Online Complaints
6+
Lawsuits
Unknown
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks