Eliot Management Group Review

Rates and Fees
38/100
Truth in Advertising
13/100
Consumer Reviews
0/100
Customer Support
42/100
2.5

Best for

Brick and Mortar Retail Shops, Restaurants, Bars, Coffee Shops

Specializes in

Eliot Management Group is a payment gateway specifically designed for brick-and-mortar retail and food establishments, helping them handle daily retail transactions. It also caters to mobile payment verticals.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : $495

Contract Terms:

3 Years
Visit Eliot Management Group

Eliot Management Group is a subsidiary of First American Payment System, which handles its merchant accounts. Eliot Management Group sells standard merchant services and specialty POS equipment.

Here are some of the features that make Eliot Management Group standout:


  • Credit card acceptance

  • Debit card acceptance

  • Gift card acceptance

  • Apple Pay integrated

  • Android Pay integrated

  • Exclusive POS machines


The Eliot Management Group interface is simple. It’s a company that sells merchant services underwritten by its parent company American First Bank. These services include standard credit card processing and POS terminals.

Eliot Management Group Overview

 

According to its website, Eliot Management Group primarily caters to retail and restaurant businesses. It focuses on the following spaces: shops, bars, restaurants, and cafes. The firm refers to these sectors as high-transaction industries There is information online to suggest that Eliot Management Group can handle digital payments, though this is not their specialty.

Its  payment gateway is compatible with Apple and Android and seems to have integrations with some business apps like:


  • Zapper

  • Caterbook

  • WordPress

  • Mailchimp

  • LoyaltyDog

  • QuickBooks

  • Ordo and more


It also has tools for mobile payments, but its marketing and communication efforts largely focus on the retail industry. 

Unfortunately, there is no transparent pricing structure with Eliot Management Group. You won’t find mention of fees or rates on their website. Instead, they use in-person sales reps to sell their merchant services.

We have found no positive reviews of Eliot Management Group online. All have been negative.

Quick Facts

Head Quarters

Fort Worth, Texas

Year Founded

1999

CEO

Eric Barth - President

Employees

250

Merchant Provider Risk Tolerance

What We Like

Beautiful hardware

What We Don't Like

Hidden fees and services

Poor customer ratings

Low BBB review (1.18 star)

$495 early termination fee

Must rent expensive hardware

Poorly trained sales professionals

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Healthcare
  • Marketing Agency
  • Personal Service
  • Property Management
  • SAAS
  • Thrift Store

Business Types Served

  • B2B
  • Ecommerce
  • High Volume
  • Mobile
  • Online
  • Retail / Card Present

Eliot Management Group Products & Services

 

Eliot Management Group offers the following products on its website:

Tetra: The company’s main payment gateway. It allows retailers and restaurants to accept debit and credit cards, gift cards, and process Samsung Pay and Apple Pay transactions.

A core feature is “2-Second Processing” which allows companies to process card payments in 2 seconds or less.

The payment gateway includes several features like: 


  • Accept EMV Credit & Debit Chip Cards

  • Process EBT, Magstripe & Contactless Transactions

  • Manually Key-In Payments

  • Create Customer Tender Types

  • Combine or Split Payments Between Customers

  • Tip Adjustments & Tip at Time of Sale

  • Process Bar Tabs for Customers


The gateway has an easy-to-use interface that is completely customizable to serve the needs of any restaurant or other retail establishment.

The gateway has integrations to several restaurant and retail management apps, like Mailchimp and QuickBooks.

Mobile Payments: Eliot Management Group allows merchants to accept payments on-the-go using a mobile payment gateway.  Merchants can take payments on the go, from anywhere.

POS Systems: Eliot Management Group offers its own hardware and software. The Epos Now includes all of these features, plus it provides real-time reports, table management, and automated inventory updating.

Eliot Management Group Payment Processing

  • ACH Check Transactions
  • Check Services
  • Credit Card Processing
  • Debit Card Processing
  • eCheck & ACH Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Payments App
  • Online Payments
  • POS Equipment
  • Virtual Terminal

Eliot Management Group Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing

Eliot Management Group Advertising & Sales

 
Eliot Management Group has a 1.18-star review on BBB.

There is evidence of misleading claims.

Eliot Management Group’s pricing is misleading, fees are not listed on its site.  

The company promotes itself through its independent sales reps who sell its products.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Eliot Management Group Pricing, Rates & Fees

 

Eliot Management Group’s pricing is not listed

Pricing at a Glance

Pricing Model

Unknown

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$495

PCI Compliance Fee

$125 Per Year

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Eliot Management Group Contract & Terms

Customer reviews state that it offers 3-year contracts, with a $495 early termination fee (ETF). This makes the contract length average but the termination fee high.

The terms and conditions of each merchant agreement are the same as merchant accounts are issued through parent company First American Payment Solutions.


  • Contract Length: 3 Years

  • Early Termination Fee: $495 (domestic accounts)

Contract Length

3 Years

Early Termination Fee

$495

Eliot Management Group Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

Eliot Management Group Complaints, Ratings & Reviews

To date, there are 45 complaints with the BBB.

Ratings

BBB

A+ (23 Reviews; 44 Complaints)

Google

1.9 Stars / 14 Reviews

Facebook

N/A

Yelp

2 Stars / 14 Reviews

Reviews

Total Online Reviews

300+

Total Online Complaints

250+

Lawsuits

1

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