DonorPerfect Review

Rates and Fees
87/100
Truth in Advertising
90/100
Consumer Reviews
90/100
Customer Support
80/100
4.5

Best for

Donor Perfect is a fundraising platform best suited to smaller organizations, nonprofits, and charities.

Specializes in

Donor Perfect specializes in assisting various organizations to increase the amount of funding they receive. It focuses on increasing fundraising for these organizations via donor engagement and the organization of events.

Pricing Summary

Setup Fee: $0

Monthly Fee: $69; $159; $289; $479; $799

Swipe Rate: 2.50% + $0.20

Keyed-in Rate: 3.50% + $0.20

Early Termination Fee : $295

Contract Terms:

Month-to-month
Visit DonorPerfect

Donor Perfect is an online fundraising growth platform. Doug Schoenberg founded the company in 1987. It employs around 200 people and is headquartered in Fort Washington, PA. Donor Perfect services charities, nonprofits, smaller organizations, and anyone else who does fundraising, such as churches. 

DonorPerfect Overview

 

Donor Perfect was created by a software company based out of Pennsylvania called Softerware, Inc. Donor Perfect previously utilized TransFirst as its processor. Still, TSYS bought that company out in April of 2016, which may make TSYS Donor Perfect's actual back-end processor.

Donor Perfect has a positive industry reputation. Most sites and users rate them at four stars and above, and there are very few online complaints about Donor Perfect.

The company uses an interchange-plus pricing model, along with various other fees. It has an industry focus on nonprofits, charities, churches, and various other small organizations. Doug Schoenberg is the co-founder and CEO of DonorPerfect.

Quick Facts

Head Quarters

Fort Washington, PA

Year Founded

1987

CEO

Doug Schoenberg

Employees

193

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Education
  • Educational Seminars
  • Healthcare
  • Hosting
  • Marketing Agency
  • Personal Service
  • SAAS

Business Types Served

  • B2B
  • High Volume
  • MLM
  • Mom & Pop
  • Non Profit
  • Online
  • Small Business
  • Subscription / Continuity

DonorPerfect Products & Services

 

Point 1: Priced Tiers and Various Attached Key Features


 

Donor Perfect offers priced tiers while showing a potential user what comes explicitly with each tier. The smaller packages are meant for smaller organizations or nonprofits: as is reflected by their reasonably low prices. These packages are meant for things like small communities in local towns or perhaps slightly larger missions than that. Features such as custom reports, integration of Quickbooks, crowdfunding, and integrated online donations are offered.

 

Point 2: Training, Consulting, and Advisory Services


 

While processing payments and handling donations, Donor Perfect also offers various kinds of training, consulting, and advisory services that may be very helpful to specific organizations or industries. Most of these are designed around improving the staff's productivity or helping them learn new skills. This may be useful in transition periods for staff, especially.

 

Point 3: Payment Processing, Online Fundraising, Data/Integration of Important Services


 

Donor Perfect processes payments, assists with online fundraising, and integrates essential services into the sites and/or processes of the nonprofits and charities that it services.

DonorPerfect Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • eCheck & ACH Processing
  • Online Payments
  • Payment Gateway
  • Virtual Terminal

DonorPerfect Billing & Invoicing

  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

DonorPerfect Advertising & Sales

 
Donor Perfect does not use independent agents or resellers for marketing its services. It appears to mainly advertise by word of mouth and other traditional kinds of advertising. There are very few complaints, if any at all, about Donor Perfect's advertising and selling methods.

There are no deceptive advertising attempts by Donor Perfect, either. Misrepresentation of rates or misleading terms that suggest something far from what the company offers are similarly not present. Donor Perfect seems to offer a very fair experience with its advertising and marketing without doing anything unethical. 

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

Yes

DonorPerfect Pricing, Rates & Fees

 

Donor Perfect uses interchange-plus pricing as its model. The contract's standard rate is 2.50%+$0.20 for swiped cards and 3.50%+$0.20 for keyed-in cards. This price, along with its other fees, is disclosed. A PCI compliance fee of $75.20 is charged each year via quarterly payments. Donor Perfect also features an early termination fee of $295. Its pricing plans weigh in at $99 for Lite, $179 for Express, $299 for Essentials, $499 for Premier, and $799 for Enterprise. All of these are monthly rates.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

2.50% + $0.20

Keyed-in Rate

3.50% + $0.20

Mobile Payment Rate

Virtual Terminal Rate

3.50% + $0.20

Monthly Fee

$69; $159; $289; $479; $799

Payment Gateway Fee

Batch Fee

N/A

Early Termination Fee

$295

PCI Compliance Fee

$75.20 Per Year

Equipment Lease Terms

None

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

None

Annual Fee

Monthly Minimum

$0

Statement Fee

DonorPerfect Contract & Terms

Donor Perfect does not offer a standard three-year contract as most merchant account providers do. Instead, it provides several other month-to-month agreements that have different pricing depending on the needs of the client. There are very few complaints about Donor Perfect's deals. An early termination fee of $295 applies. No equipment leasing is normally involved because Donor Perfect’s processing is done through a virtual terminal.

Contract Length

Month-to-month

Early Termination Fee

$295

DonorPerfect Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

DonorPerfect Complaints, Ratings & Reviews

Donor Perfect has some of the best ratings and reviews of any site like it. Most websites review or list Donor Perfect at 4.5 stars out of 5 or higher, usually based on hundreds of reviews. For example, G2 rates it 4.4 out of 5 stars, based on 306 reviews. Softwareadvice ranks it at 4.5 out of 5 stars, based on 644 reviews. Other sites report similar numbers.

There are no outstanding issues or common complaints with Donor Perfect. Some of the praise is high, however: merchants and organizations frequently state customer service, ease of use and technical support as the main reasons behind their positive reviews.

There are no reported lawsuits involving Donor Perfect or its parent company, Softerware, Inc. It appears to have a clean legal history without any litigation, either ongoing or in the past.

Ratings

BBB

A+(1 complaint)

Google

4.1 Stars / 10 Reviews

Facebook

4 Stars / Based on the opinion of 8 people

Yelp

N/A

Reviews

Total Online Reviews

300+

Total Online Complaints

<10

Lawsuits

None

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