Best for
Merchants with standard-risk businesses in need of payment processing, as well as mobile and ecommerce merchants.
Specializes in
Defyne Payments specializes in providing payment processing services for merchants who need them for various events. The company offers customized solutions for everything from single-day conferences to week-long festivals.
Pricing Summary
Setup Fee: Unknown
Monthly Fee: Unknown
Swipe Rate: Unknown
Keyed-in Rate: Unknown
Early Termination Fee : Unknown
Contract Terms:
Defyne Payments is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, and of Esquire Bank N.A., Jericho, NY.
The company is located in Alpharetta, Georgia, and its founder and company president is Duayne Haskett.
Defyne Payments was founded in 2017, and has also done business under the name, Defyne Holdings.
Defyne Payments has been around since 2017, and the company is headquartered in Alpharetta, Georgia. Its founder and president is Duayne Haskett.
The company presents itself as a full payment solution for various business types of different risk levels. However, its website seems to focus on mostly standard-risk business types. Defyne Payments states that the company offers customizable solutions for its merchants, including those who might only need these services for a short period of time, such as merchants who are holding events.
Defyne Payments offers both payment processing hardware and software, and works with each merchant to determine and meet their needs.
Head Quarters
1165 Sanctuary Pkwy STE 325 Alpharetta, GA 30009-4738
Year Founded
2017
CEO
STEPHEN PALAZZO
Employees
11-50
Merchant Provider Risk Tolerance
Payment processor for standard businesses, mobile merchants, and ecommerce businesses.
Offers customized payment processing.
Provides payment hardware and software.
Works with merchants who only need their service for a short period of time.
Has a gift card and loyalty program.
Fees are unknown.
More focused on standard and low risk businesses.
Prices for the services are not disclosed.
Contract terms are not disclosed.
Setup time before merchants can accept payments is unknown.
Hardware & Software
Defyne Payments offers several product options, including:
Mobile POS systems
Standard and countertop POS systems
Mobile commerce payment solutions
Ecommerce payment solutions
Event processing
Support is available for all of the following:
Poynt POS systems
Clover products
Adelo POS systems
Aptito POS systems
Defyne Payments also has the ability to integrate with and support multiple payment gateways, including:
Paytrace
CardFlight
NMI
Authorize.Net
EProcessing Network
Value Added Services
Defyne Payments has both gift card and loyalty card programs to offer its merchant customers. But in addition to its standard payment processing services, this company has the ability to work with merchants who need to process payments for events, and these transactions are generally considered to be high-risk.
Supported Payment Types & Services
Defyne Payments can work with merchants to provide them with hardware and software to accept multiple forms of payment, including:
Swiped and EMV payments for all of the four major credit cards
Debit card payments, including PIN-entered transactions
Any mobile wallet (NFC) payment, including Apple Pay, Google Wallet, and MasterPass
Gift cards
Checks and electronic checks
Depending on the type of system that is chosen by each merchant, additional payment options may be available as well, such as ACH and EBT payments.
Discloses All Important Terms
Unknown
Public Pricing Available
Unknown
There is no information available on the Defyne Payments website about its prices and fees. This is most likely because the company offers personalized pricing structures for each of its merchant customers.
Defyne Payments offers a cash discount program to its merchant customers, which allows them to pass along the cost of payment processing to customers who pay with credit cards. This type of program also incentivizes customers who pay with cash by offering them a discount on their purchases.
Pricing Model
Unknown
Swiped Rate
Unknown
Keyed-in Rate
Unknown
Mobile Payment Rate
Unknown
Virtual Terminal Rate
Unknown
Monthly Fee
Unknown
Payment Gateway Fee
Unknown
Batch Fee
Unknown
Early Termination Fee
Unknown
PCI Compliance Fee
Unknown
Equipment Lease Terms
Unknown
Address Verification Service (AVS)
Unknown
Application Fee
Unknown
Account Setup Fee
Unknown
Gateway Setup Fee
Unknown
Annual Fee
Unknown
Monthly Minimum
Unknown
Statement Fee
Unknown
There is no information available on the company website regarding the standard Defyne Payments contract and terms. However, reviews indicate that the company does require its merchant customers to sign a contract.
It is not clear if there are separate contracts required for payment processing services and equipment leases, although this is standard practice within the industry.
Contract Length
Unknown
Early Termination Fee
Unknown
The Defyne Payments website does not indicate how long it might take to get merchants set up to accept payments. Usually, this process involves underwriting, which can take 48-72 hours in most cases.
Merchants in need of payment processing equipment may need to wait up to 14 days before they can accept payments. Those that are integrating with a payment gateway or virtual terminal may be able to begin processing payments within just a few days.
BBB Rating
Defyne Payments is an accredited business with the Better Business Bureau, and the company has an A- rating on the BBB website. There have been four customer complaints filed within the last three years, and two of them were closed in the last 12 months.
These complaints are mostly regarding billing and collections issues, and it appears that the company attempted to remedy them appropriately.
Other Online Reviews
There are no other reviews for Defyne Payments online. The company has a Facebook page and a presence on Yelp and Google, but with no reviews.
BBB
A- and has been Accredited since 2017. (4 Reviews; 5 Complaints)
N/A
3.0 out of 5
Yelp
N/A
Total Online Reviews
5+
Total Online Complaints
5+
Lawsuits
Unknown
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