Cypress Bay Solutions Review

Rates and Fees
50/100
Truth in Advertising
75/100
Consumer Reviews
20/100
Customer Support
30/100
3.5

Best for

Retail, Mobile, MOTO (Mail Order/ Telephone Order) and E-Commerce

Specializes in

Debit and credit card processing, Mobile payment processing, Online payment gateway, Gift and loyalty programs, Recurring billing, and POS equipment

Pricing Summary

Setup Fee: $0

Monthly Fee: $25

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : $495

Contract Terms:

3 Years
Visit Cypress Bay Solutions

A reputable Texas-based company founded in 1991 and has evolved to become an unconventional merchant service provider of the 21st century. 

Cypress Bay Solutions Overview

 

Cypress Bay Solutions specializes in rendering services to small and medium-sized businesses in the United States of America.

They employ a competitive pricing policy and a Lifetime Price Match Guarantee, which makes them preferable for small businesses' electronic processing needs.

Cypress Bay Solutions' model centers around all the payment processing methods that a business requires.

Their wide range of solutions focuses on more than only the business aspect. They also provide quality customer service and security for their clients.

Quick Facts

Head Quarters

2501 Parkview Dr Ste 207, Fort Worth, TX.

Year Founded

1991.

CEO

Tony Norrie.

Employees

500

Merchant Provider Risk Tolerance

What We Like

Employs independent resellers

Does not advertise deceptive rates.

Professional support available 24/7.

What We Don't Like

Fees are not advertised.

Does not disclose all essential terms.

No live chat.

Termination fee.

Industries Served

  • Credit Repair
  • Electronics
  • Gaming
  • Healthcare
  • Marketing Agency
  • Personal Service
  • Thrift Store

Business Types Served

  • Ecommerce
  • Enterprise Merchant Accounts
  • Mobile
  • MOTO
  • Retail / Card Present
  • Small Business

Cypress Bay Solutions Products & Services

 

Cypress Bay Solutions has various products and services for Small and Medium Businesses. This ranges from Near Field Communication (NFC) technologies to EuroPay, MasterCard, and Visa Cards.

Cypress Bay Solutions offer very competitive rates for all card transactions. Their NFC services include some of the latest products in today’s eCommerce, like Apple Pay and Samsung Pay. They have NFC terminals that favor small and medium businesses.

They also provide solutions for gift cards and loyalty cards, some of the most preferred options for millennials.

Check options are available with some of the best and most secure conversion services.

Cypress Bay Solutions Payment Processing

  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Gift Card Management
  • POS Equipment
  • Recurring Billing

Cypress Bay Solutions Billing & Invoicing

  • Payment Processing
  • Recurring/Subscription Billing

Cypress Bay Solutions Advertising & Sales

 
CBS uses individual sales agents, payment processing service, and the unorthodox phone call method for its sales promotion, advertisement, and marketing. 

You can also subscribe to their email marketing communications.

As a small business owner that wants to employ their services, you should only do so through a certified agent.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

No

Cypress Bay Solutions Pricing, Rates & Fees

 

CBS does not have information about their pricing and fees on their website. But their clients reiterate that you can expect a similar price rate as other merchant services in the United States.

According to these clients, CBS offers a 3-year deal with the following break down fees:


  • Early Termination Fee: $495 to $595

  • Yearly Fee: $95

  • Annual Compliance Fee: $124.75.


After a review of some online complaints about CBS, the fees associated are:

  • Monthly Rental Fee: $12.95

  • Fine for Not Returning Rented Equipment: $700

  • Long Term Lease Fee: $250 to $500


You can reach out to the company for more information about their pricing policies.

Pricing at a Glance

Pricing Model

Unknown

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

Monthly Fee

$25

Payment Gateway Fee

Batch Fee

Early Termination Fee

$495

PCI Compliance Fee

$124.75

Equipment Lease Terms

48 Month (locked).

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

$95

Monthly Minimum

$25

Statement Fee

Cypress Bay Solutions Contract & Terms

For Contracts and terms, Cypress Bay Solutions offer a three-year deal with an automatic renewal of one year.

Contract Length

3 Years

Early Termination Fee

$495

Cypress Bay Solutions Setup & Support

 

Setup Highlights

Support Highlights

Cypress Bay Solutions Complaints, Ratings & Reviews

On Better Business Bureau, CBS has a B- rating. Hence it is not BBB accredited.

A review of their online complaints revealed the following breakdown:


  • Total Complaints: 62

  • Products and Services Complaints: 32

  • Billing Complaints: 23

  • Equipment Delivery Complaints: 5

  • Advert and Sales Complaints: 2.


They were able to successfully solve 22 of these complaints, while there was no resolution for 38 solutions they provided. This means that the customers were either unsatisfied or did not give a verdict for the solution they got.

 

Ratings

BBB

B-

Google

Facebook

Yelp

N/A

Reviews

Total Online Reviews

10

Total Online Complaints

62

Lawsuits

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