CrowdRise partners with Network for Good and WePay for the company’s back-end credit card processing. The company does not list if it is an ISO/MSP of any acquiring banks.
In 2010 Edward Norton, Shauna Robertson, Robert Wolfe, and Jeffrey Wolfe founded CrowdRise. The company’s headquarters are in Royal Oak, Michigan.
|Early Termination Fee||$0|
|Contract Terms||No Contract Required, Month-to-month|
CrowdRise offers a platform to crowdsource fundraising for nonprofits and individuals. The company’s platform provides tools to run fundraising campaigns, setup and manage events, oversee social media communication, and seamlessly integrate with third-party apps such as Salesforce and Mailchimp.
CrowdRise was founded in 2010 by Edward Norton, Shauna Robertson, Robert Wolfe, and Jeffrey Wolfe. The company’s headquarters are currently in Royal Oak, Michigan. The founders started the firm because they ‘felt there was a gap between the experience that people have when they network for social purposes and the substance of being engaged in a good cause.
In 2017, CrowdRise was acquired by GoFundMe and relaunched in 2018 as the rebranded GoFundMe Charity.
There are two products offered by the company, both without any subscription plans or early termination fees. There is very transparent disclosure by the company about its charges and transaction fees.
CrowdRise has a Better Business Bureau profile but is not accredited by the bureau. Nonetheless, there are minimal complaints against the company with the BBB or with any online review forums.
CrowdRise Pros & Cons
CrowdRise Products & Services
CrowdRise offers two products under its rebranded name GoFundMe Charity. The offerings are not subscriptions so one can stop using them at any time.
GoFundMe Charity Free – A crowdsourced fundraising platform that allows clients to:
- Register and manage an unlimited number of fundraising events
- Manage fundraisingcommunication via social media and mobile devices
GoFundMe Charity Flex – This plan has the same offering as the Free plan, as well as a dedicated Customer Success personnel
- Individualized training session
- Functionality to increase campaign visibility
- Customized branding and email campaigns
- Functionality to true-up donations to make up for the payment processing deductions
- Integration with third-party apps such as Salesforce and others.
CrowdRise Advertising & Sales
There are no complaints about sales strategy and marketing practices of CrowdRise. We don’t believe that the company outside sales teams and there are no complaints about that. The company’s marketing is primarily through social media and strategic channel partnerships.
CrowdRise’s mentions explicitly, “No subscription fees. No paywalls. No catches” A catchphrase the company seems to be living up to, judging from the company’s product offerings and limited complaints.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||Yes|
CrowdRise Pricing, Rates & Fees
CrowdRise has numerous charges on top of the company’s two plans. This pricing structure of the company is at the high end of what is typically available for crowdfunding platforms.
GoFundMe Charity Free – 0%
GoFundMe Charity Flex – 3%
Transaction Interchange fee
GoFundMe Charity Free – 1.9% + $0.30
GoFundMe Plan Flex – 2.2% + $0.30
Early Termination Fee – $0
PCI Compliance Fee – $0
Pricing At A Glance
|Pricing Model||Flat Rate|
|Mobile Payment Rate|
|Virtual Terminal Rate||2.9%+$0.30|
|Payment Gateway Fee||N/A|
|Early Termination Fee||$0|
|PCI Compliance Fee||$0|
|Equipment Lease Terms||N/A|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee||N/A|
CrowdRise Contract & Terms
CrowdRise does not offer an annual subscription pricing plan, thereby no applicable early termination fees. The company’s tool can be used as a one-off or repeatedly with the costs transparently disclosed. No additional devices or peripherals are needed to use the platform that organizations would need to buy or lease.
CrowdRise Setup & Support
CrowdRise is a useful resource with its FAQs available for anyone looking to handle fundraising best practices. Overall, clients of CrowdRise are happy with the level of support they receive as we found a minimal number of complaints about it. Users can raise questions via email, live chat, and a bevy of social media options if FAQs do not answer their inquiries.
The GoFundMe Plan Flex plan includes a dedicated Customer Success representative, an individualized training session, and a support inquiry outreach within four hours.
CrowdRise Complaints, Ratings & Reviews
Although CrowdRise does have a profile on the Better Business Bureau’s website (BBB), it is not accredited by the bureau. There are zero complaints against the company in the last three years. Also, there are very few complaints about CrowdRise on other web forums about pricing transparency, lack of customer support, and delays in funds availability. However, the positive reviews vastly outnumber the negative ones throughout the internet.
We did not find any outstanding FTC complaints or lawsuits against the company.
|2.1 Stars / Based on the opinion of 21 people|
|Total Online Reviews||150+|
|Total Online Complaints||<10|