Connect Pay Merchant Services is best for small to mid-sized businesses and openly caters to low and high-risk businesses.
Connect Pay Merchant Services (Connect Pay) provides merchant accounts services to almost all types of businesses. The company focuses on high-risk industries such as CBD, vaping, e-cigarettes and tobacco sellers, online firearm and weapons retailers, health supplements providers, and adult-oriented businesses. The Connect Pay claims that its website offers "the lowest guaranteed rates for both low and high-risk businesses." The company processes payments for both established businesses and new startups without any payment processing history.
Setup Fee: $0
Monthly Fee: Variable
Swipe Rate: 1.00% - 4.99%+
Keyed-in Rate: 1.00% - 4.99%+
Early Termination Fee : Variable
Connect Pay does not disclose if the company is an ISO/MSP of any partner bank and does not share details of its back-end processors.
With its founding in 2019, Connect Pay is young, with very little public information available of its business practices and merchant experience with payment processing. Connect Pay is headquartered in Santa Clarita, CA, and is led by Melvin Butter, the company's founder.
Connect Pay offers payment processing solutions for low and high-risk businesses, however, mainly for CBD and hemp manufacturers. Furthermore, the company guarantees to provide the lowest rates for all risk profiles. The company also caters to new businesses that have no payment processing history.
The company was founded in 2019 by Melvin Butters and is headquartered in Santa Clarity, CA.
There is a shortage of information about the company, whether for its pricing structure, bank or POS equipment partners, or merchant reviews. Connect Pay does not have a Better Business Bureau profile, and there have been no complaints or thoughts about the company's business practices on any online forums.
The lack of information may be because Connect Pay is a relatively new company. However, complaints are usually high among high-risk merchants about fund reserves, account cancelations, and chargebacks.
Santa Clarita, CA
Merchant Provider Risk Tolerance
No setup fee.
Interchange plus tiered pricing.
Best for small and midsize businesses.
Accepts both low and high risk businesses.
New startups without any payment processing history welcomed.
Not all important terms are disclosed.
Public pricing is not available.
Point of sale equipment pricing and terms are unknown.
Monthly fee may be variable.
PCI compliance fee could be variable.
Payment Processing: Connect Pay offers payment processing services for low and high-risk businesses.
Point of Sale: The company resells EMV-compliant mobile and traditional POS equipment but does not disclose which vendors.
Tertiary Services: Connect Pay offers mobile payment processing and e-commerce Gateways solutions through Authorize.net, Inovio, NMI, and USAePay. Additional services include merchant lending by providing small business loans and cash advances.
Connect Pay also offers e-check processing and cashless ATMs for dispensaries.
Discloses All Important Terms
Public Pricing Available
There have been no disclosures of Connect Pay's pricing structure. The company offers POS equipment as well as gateway and virtual terminal solutions. However, there is no disclosure of those offerings' pricing or terms.
Merchants are likely to incur charges for monthly minimum fees, PCI-related fees, gateway charges, batch fees, and technical support fees through Connect Pay. Merchants should also be vigilant to look out for contract language regarding early termination fees.
Interchange PlusTiered Pricing
1.00% - 4.99%+
1.00% - 4.99%+
Mobile Payment Rate
Virtual Terminal Rate
1.00% - 4.99%+
Payment Gateway Fee
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
Connect Pay has made no disclosures of its payment processing contract terms, such as the contract period's length if there are any early termination fees, whether it includes an auto-renewal clause or the renewal period's duration. Merchants also need to be vigilant in checking whether there is any non-cancelable long-term equipment lease agreement language in its contract with Connect Pay for payment processing, POS equipment agreements, or for any of its tertiary services.
There is minimal information about Connect Pay, given that the company was founded only in 2019. However, with this lack of disclosures and available reviews, merchants should be even more careful about reviewing the terms and conditions offered.
Unknown1 Year3 Years
Early Termination Fee
We were not able to find any complaints against Connect Pay on various online platforms. There are also no FTC complaints against Connect Pay or any lawsuits filed against the company. The company also does not have a profile on the Better Business Bureau's website.
Total Online Reviews
Total Online Complaints
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks