CoCard Review

Rates and Fees
80/100
Truth in Advertising
70/100
Consumer Reviews
70/100
Customer Support
80/100
3.8

Best for

eCommerce, high-risk merchants, and businesses in the retail, restaurant, lodging, petroleum, non-profit, and healthcare industries.

Specializes in

POS transactions, online payment processing, ACH and check processing

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : Undisclosed

Contract Terms:

Unknown 3 Years
Visit CoCard

CoCard is an ISO that partners with several of the largest payment processing companies in the industry to provide a wide range of processing services to a wide range of business-types and sizes.

Almost all of the firm’s pricing remains undisclosed as CoCard’s contract terms and fees can vary significantly depending on the merchant client’s specific situation. 

CoCard shows a relatively strong customer satisfaction rate but a relatively weak customer support team.

CoCard Overview

 

CoCard is a firm that partners with several other merchant account providers to offer payment processing services to merchants. Specifically, CoCard resells that financial contracts of First Data while also offering the payment processing services of Global Payments and eProcessing Network. 

Each of the partnered companies are given equity in CoCard and access to the company’s proprietary security systems including transaction monitoring and fraud prevention features. CoCard therefore ultimately operates as an Independent Sales Organization (ISO) that hires independent sales agents to market its financial contracts to merchants. 

The firm is headquartered in Nashville, Tennessee and is a registered ISO of Wells Fargo Bank in Concord, CA, Fifth Third Bank in Cincinnati, OH, and Citizens Bank in Providence, RI.

Quick Facts

Head Quarters

Nashville, TN

Year Founded

1999

CEO

Dan Brattland

Employees

200

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Airlines
  • Clothing & Apparel
  • Convenience Store
  • Dating
  • Education
  • Educational Seminars
  • Electronics
  • Gaming
  • Gas Station
  • Healthcare
  • Hosting
  • Moving Companies
  • Personal Service
  • Property Management
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Travel
  • Web Design Services

Business Types Served

  • Ecommerce
  • High Risk
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

CoCard Products & Services

 

CoCard advertises a broad range of services to support the broad range of business-types that the company works with. The firm’s main service offerings can be categorized under online, POS, and mobile payment solutions. 

More specifically, CoCard advertises a merchant loan program for its clients, gift & loyalty card programs, BOC conversion, and a payment processing solution designed for Quickbooks users. The firm also provides an online payment gateway administered by eProcessing Network - one of the firm’s partnered companies. 

In terms of POS payment processing, CoCard has its own proprietary tablet-based POS solution called Revonu. Revonu integrates with Windows and exists as Revonu Mobile for portable devices.  

CoCard Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • EBT Acceptance
  • eCheck & ACH Processing
  • Gift & Loyalty Program
  • Mobile Card Reader
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

CoCard Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

CoCard Advertising & Sales

 
Merchant accounts from CoCard are marketed by independent sales agents who earn a commission on each sale. As mentioned earlier, CoCard ultimately functions as an independent sales organization (ISO) and positions itself as such under the name “CoCard Marketing Group, LLC.” 

We could not find any complaints directed at CoCard’s advertising practices, which suggests that the company probably does not engage in overly-aggressive sales tactics or misrepresenting terms and fees.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

CoCard Pricing, Rates & Fees

 

Little is known about CoCard’s general pricing other than that the firm’s Virtual Terminal Services include gateway fees, technical support fees, and batch fees. 

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

Undisclosed

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Undisclosed

Monthly Minimum

Undisclosed

Statement Fee

CoCard Contract & Terms

The terms for a contract with CoCard can vary significantly depending on the merchant client. Additionally, the firm’s sales agents are known to have some flexibility when negotiating contract pricing as they can sometimes price clients on a case-by-case basis.

It's not uncommon for sales agents to try to sell merchants on more expensive contracts in order to receive higher commissions. For that reason, it's important to work with a sales agent that you trust as well as carefully read the full list of terms prior to signing the contract. Merchants are also advised to try negotiating every section of the contract to get the best deal possible.

Aside from storefront POS payment processing, CoCard also offers a virtual terminal and payment gateway for merchants processing online transactions. E-Commerce merchants looking to use CoCard's payment gateway should first request a price quote to consider any new potential charges including batch fees, technical support fees, gateway fees.

Contract Length

Unknown3 Years

Early Termination Fee

Undisclosed

CoCard Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

CoCard Complaints, Ratings & Reviews

CoCard has been accredited with the Better Business Bureau since 2009 and currently maintains an "A+" rating on its BBB profile. The firm has 1 complaint on its profile which has been resolved to satisfaction.

Of the other complaints located online, a majority of them have to do with the firm’s customer service team. One reviewer in particular called attention to the fact that it is difficult to reach CoCard’s customer service in the first place. This reviewer stated that after multiple calls to customer service, none of the representatives who answered identified as employees or representatives of CoCard. Rather, it seemed that they were confused about which firm exactly that they were providing customer service for. Other reviews criticize CoCard’s customer service for having a large percentage of agents that appear to have difficulty with the English language.

Despite having some customer complaints, Cocard actually shows a significantly stronger customer satisfaction rate than many of its competitors.

Ratings

BBB

A+(1 complaint)

Google

2.3 Stars / 3 reviews

Facebook

No Reviews yet

Yelp

No Reviews yet

Reviews

Total Online Reviews

30+

Total Online Complaints

20+

Lawsuits

None

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