Cayan Review

Rates and Fees
60/100
Truth in Advertising
90/100
Consumer Reviews
85/100
Customer Support
90/100
4

Best for

Cayan provides processing solutions to different sectors, including retail, e-commerce, multinational businesses, MOTO, and mobile businesses.

Specializes in

Cayan specializes in providing cloud-based payment portals for businesses, as well as Point-of-sale (POS) and virtual terminals for online and mobile payments.Transactions processing is available for debit and credit cards and EMV chip cards. Cayan also offers a gift card program and a cash advance loan to manage working capital needs.

Pricing Summary

Setup Fee: $0

Monthly Fee: $25

Swipe Rate: Variable

Keyed-in Rate: Variable

Early Termination Fee : None

Contract Terms:

Month-to-month
Visit Cayan

The Boston Massachusetts-based Cayan uses parent company TSYS for back-end processing. The company is a registered ISO/MSP company of US Bank in Minnesota and Wells Fargo Bank in California. Cayan processes over $7 billion of transactions for 30,000 merchants. Cayan offers omnichannel support, has a low complaint ratio relative to size, and does not charge merchants an early termination fee.

Cayan Overview

 

Cayan was founded in 1998 in Boston, Massachusetts, and formally changed its name from "Merchant Warehouse" in 2015. The company processes over $7 billion annually for 30,000 merchants. Cayan was acquired by TSYS in 2017 and was fully integrated into the company.

Cayan supports different payment modules, such as Apple Pay, Android Pay, VISA, MasterCard, American Express, and Discover, enabling merchants integration with online devices from various suppliers, including Ingenico and Verifone. Cayan offers mobile card readers and facilitates e-commerce processing via virtual terminals and payment gateways through Authorize.net.

The company offers Interchange-plus pricing. However, Cayan has an opaque fee structure, and there is almost no information available about its pricing plans, nor PCI compliance fee, among others.

Quick Facts

Head Quarters

Boston, MA

Year Founded

1998

CEO

Henry Helgeson

Employees

200

Merchant Provider Risk Tolerance

What We Like

Wide range of terminal equipment

No early termination fee

Interchange-plus pricing offered

No account setup or application fees

Very good customer support

What We Don't Like

Large number of complaints

Account fees not disclosed on website

$99 annual PCI compliance fee

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gas Station
  • Marketing Agency
  • Personal Service
  • Property Management
  • SAAS
  • Thrift Store

Business Types Served

  • Ecommerce
  • Enterprise Merchant Accounts
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Cayan Products & Services

 

Hardware & Software: Cayan offers mobile processing solutions through its card reader and mobile apps. The card reader, which can be attached to mobile via headphone jack or Bluetooth, can accept magnetic stripe and chip-based cards and NFC payments App for iOS and Android. Furthermore, the card reader can also be attached to Windows-based laptops equipped with Cayan's virtual terminal (Merchantware).

Cayan provides PEDs in both countertop and mobile versions. The company also offers a handheld terminal that supports NFC payments through both Android Pay and Apple Pay. Along with a gift card program, Cayan also offers custom integration with existing systems and an API solution.

Value-Added Services: Cayan offers a cloud-based platform that combines security features such as tokenization and encryption, PCI compliance, and business management and reporting tools.

Payment Processing: Cayan processes numerous payment types, such as debit cards, major credit cards, EMV chip cards, NFC payments, and check verification.

Cayan Payment Processing

  • ACH Check Transactions
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Card Reader
  • Mobile Commerce
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

Cayan Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing

Cayan Advertising & Sales

 
The sales and marketing channels of Cayan include social media marketing, in-house salespersons, and lead generation. Some independent sales agents are hired by Cayan to resell their products; however, the business mainly depends on direct sales through referrals and channel partnerships.

Our research uncovered some complaints about the lack of disclosure or misrepresentation of fees in Cayan's marketing. The website offers many product details, but little detail on processing rates or applicable fees.

Cayan encourages merchants to purchase equipment rather than leasing it, and the company's rates on a multitude of equipment are very reasonable in comparison to peers in the industry.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Cayan Pricing, Rates & Fees

 

There isn't much pricing information on the company's website, resulting in varying rates from one client to another based on merchant size and product needs. There are no early termination fees, but some prices include;

A standard fee of $25/ month

Statement fee of $7.95/ month.

PCI compliance fee $99/ year.

Varying swiped rate and keyed-in rate are not available on the website. Finally, Cayan does not lease POS equipment but instead sells it at a one-time cost.

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

Variable

Keyed-in Rate

Variable

Mobile Payment Rate

Virtual Terminal Rate

Variable

Monthly Fee

$25

Payment Gateway Fee

Variable

Batch Fee

Early Termination Fee

None

PCI Compliance Fee

$99 Per Year

Equipment Lease Terms

Variable

Address Verification Service (AVS)

Application Fee

$0

Account Setup Fee

$0

Gateway Setup Fee

$49.00 ( Authorize.Net payment gateway)

Annual Fee

$0

Monthly Minimum

$25.00 (Industry standard) ; $5 (Low-volume merchants)

Statement Fee

$7.95 per month

Cayan Contract & Terms

Cayan offers a 3-years contract with an optional auto-renewal clause for an extension of one or two years. The company deals with merchants on a monthly agreement with no early termination fee. However, Cayan's contracts do have hidden costs for which there isn't sufficient disclosure.

Contract Length

Month-to-month

Early Termination Fee

None

Cayan Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

Cayan Complaints, Ratings & Reviews

Cayan has been accredited with the Better Business Bureau (BBB) since 2012 and is rated A+. BBB shows 119 complaints about Cayan, such as product dissatisfaction with services and billing issues. Some complaints about deceptive practices, overbilling, and low customer services were found throughout our research. Considering Cayan's size, its complaints are relatively low. No FTC complaints or legal cases are currently outstanding against Cayan.

Ratings

BBB

A+ (95 complaints)

Google

N/A

Facebook

N/A

Yelp

1.5 Star / ‎48 reviews (TSYS)

Reviews

Total Online Reviews

150+

Total Online Complaints

120+

Lawsuits

None

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