Capital One Merchant Services Review

Rates and Fees
65/100
Truth in Advertising
90/100
Consumer Reviews
80/100
Customer Support
85/100
4.2

Best for

Retail and Mobile

Specializes in

User support, Debit and Credit card processing, POS equipment, Sales Reporting and Analytics, Card Processing, Real-time Inventory.

Pricing Summary

Setup Fee: $69

Monthly Fee: 

Swipe Rate: 2.90% + $0.30

Keyed-in Rate: 2.90% + $0.30

Early Termination Fee : $95 to $495

Contract Terms:

3 Years
Visit Capital One Merchant Services

Capital One Merchant Service is a subdivision of the Capital One bank and operates via WorldPay, a common merchant service provider.

Capital One Merchant Services Overview

 

Capital One Merchant Service was incorporated as a subsidiary of the Capital One Bank with the sole purpose of providing services, business solutions and merchant accounts to small businesses.

For merchant services, Capital One partners with popular merchant service provider WorldPay. This means that merchants and small business owners will not deal directly with Capital One for the services.

Capital one as a banking institution was founded in 1994. The company focuses on private banking, and through other divisions, consumer credit service.

Quick Facts

Head Quarters

1680 Capital One Dr, McLean, VA.

Year Founded

1994

CEO

Richard Fairbank

Employees

50000

Merchant Provider Risk Tolerance

What We Like

Does not advertise deceptive rates.

Clarity in marketing strategy.

What We Don't Like

Does not disclose all important contract terms.

Makes use of too many independent sellers.

Expensive.

Industries Served

  • Accounting & Tax Prep
  • Convenience Store
  • Personal Service
  • Thrift Store

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • High Volume
  • Mobile
  • Online
  • Small Business
  • Subscription / Continuity
  • Tech Support

Capital One Merchant Services Products & Services

 

Capital One as a merchant service provider helps small businesses in treasury management through products and services such as credit loyalty, debit and gift card payments via the internet, fax or a mobile application.

They also have solutions for card acceptance issues, such as a detailed account reporting and careful monitoring of fraud.

Capital One Merchant Services Payment Processing

  • Chargeback & Fraud Prevention
  • Check Guarantee
  • Credit Card Processing
  • Debit Card Processing
  • Gift & Loyalty Program
  • Mobile Card Reader
  • Mobile Commerce
  • Online Payments
  • Payment Gateway
  • Payment Processing Services Integration
  • POS Equipment
  • Retail Payment Processing
  • Virtual Terminal

Capital One Merchant Services Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Payment Processing

Capital One Merchant Services Advertising & Sales

 
Just like most companies in the banking industry, Capital One makes use of conventional advertising tactics, and for the promotion of other services, the company employs strategic partners. There is also the use of banking services to attract prospective customers.

Capital One does not have any history of utilizing independent sales agents for sales, advertisements or any type of promotion.

The company does not have deceptive rates, and there are no illogical guarantees listed on their website.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Capital One Merchant Services Pricing, Rates & Fees

 

Capital One’s pricing and fees vary, depending on the merchant service provider. With WorldPay, its recognized merchant service provider, there is a three-year deal with an automatic renewal of one year if the merchant does not provide a written withdrawal notification within the final three months of the contract.

There is a termination fee that ranges from $95 to $495 dollars depending on when the cancellation occurs during the contract.

Capital one charges a PCI compliance fee within the range of $15 to $25 per month, however, this fee is more than the average in the banking industry. The annual fee is $69.

Capital one has a point of sale equipment lease locked in at 12 to 48 months. The monthly charge for equipment lease depends on a merchant’s credit score. WorldPay also provides the option of buying the equipment at the end of a leasing period.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

2.90% + $0.30

Keyed-in Rate

2.90% + $0.30

Mobile Payment Rate

Virtual Terminal Rate

$5.75

Monthly Fee

Payment Gateway Fee

Batch Fee

Early Termination Fee

$95 to $495

PCI Compliance Fee

$15-$25 per month.

Equipment Lease Terms

12-48 months (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$69

Gateway Setup Fee

Annual Fee

Monthly Minimum

Statement Fee

Capital One Merchant Services Contract & Terms

WorldPay determines capital One’s contract and terms and they offer a 3-year contract with a termination fee of $95 to $495.

Contract Length

3 Years

Early Termination Fee

$95 to $495

Capital One Merchant Services Setup & Support

 

Setup Highlights

  • In Person
  • Live Online (1-on-1)

Support Highlights

  • Dedicated Account Manager
  • Staff Directory

Capital One Merchant Services Complaints, Ratings & Reviews

In total Capital One merchant services has less than ten complaints available online, most of which have to do with now-defunct spark pay.

Also, just like other merchant service providers with processing applications and basic signup procedures, there is a common issue of withholding funds.

Also, WorldPay as a partner has more than one hundred complaints online, but none of these concerns the services it produces for Capital One.

BBB does not have ratings for Capital One Merchant Services as a subsidiary of the bank, but the Capital One bank has a rating of A+ on the platform, and it is accredited on the platform.

Ratings

BBB

A+ for Capital One Bank.

Google

Facebook

Yelp

Reviews

Total Online Reviews

Total Online Complaints

10

Lawsuits

N/A

NEED A MERCHANT ACCOUNT PROVIDER?

If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks

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