Bluefin Payment Systems Review

Rates and Fees
90/100
Truth in Advertising
95/100
Consumer Reviews
90/100
Customer Support
70/100
4.5

Best for

Bluefin's payment and data-security solutions are best suited for E-commerce businesses, small to medium-sized companies, and larger enterprises including financial institutions. Bluefin offers payment processing for both mobile and point of sale (POS) transactions.

Specializes in

Payment and data-security technologies for secure online and POS transaction processing. Bluefin works primarily with companies in the healthcare, higher education, and retail industries.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : Undisclosed

Contract Terms:

3 Years
Visit Bluefin Payment Systems

Bluefin Payment Systems is a registered ISO/MSP of Deutsche AG in New York and Wells Fargo Bank in California. Bank Bluefin Payment Systems, formally called Capital Payments, was founded in 2007 and is based in Atlanta, Georgia. 

Bluefin Payment Systems Overview

 

Bluefin Payment Systems, formally known as Capital Payments, is a company that specializes in providing payment and data security technologies to protect online POS systems. The company currently operates with 130 processors and gateways and serves in 32 countries.

Bluefin's services include secure payment processing for mobile, face-to-face, and contactless in-person transactions. The firm also employs a PCI-validated point-to-point encryption to offer service to call centers. 

The pricing structure is not outlined on Bluefin's website but potential customers can quickly get quoted for their business by submitting an application through the Bluefin website. Pricing is not generalized and all price quotes are specific to the merchant client's unique situation. Getting quoted for Bluefin's service does not require any upfront obligation.

A previous FTC settlement from 2016 required Bluefin Payment Systems to reduce the types of merchants that they work with, which could indicate to high-risk companies that there are cheaper and/or stronger-equipped alternatives that would better suit their business model.

Quick Facts

Head Quarters

Atlanta, GA

Year Founded

2007

CEO

John Perry

Employees

100

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Education
  • Educational Seminars
  • Electronics
  • Gaming
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Medical
  • Moving Companies
  • Nutraceuticals & Supplement
  • Personal Service
  • Pharmaceutical
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Smoking Accessories
  • Telemedicine
  • Thrift Store

Business Types Served

  • Ecommerce
  • High Risk
  • High Volume
  • Information
  • Low Risk
  • MLM
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Bluefin Payment Systems Products & Services

 

Data Security


Bluefin’s ShieldConex platform ensures that PII (Personally Identifiable Information), payment data, and PHI (Personal Health Information) are tokenized upon entering the system. ShieldConex helps merchants create an organization process by ensuring that they follow data security compliance standards using hardware-based encryption and tokenization and taking out any sensitive data that shouldn’t be there. 

Decryptx P2PE


Decryptx is one of Bluefin’s solutions and allows partners to combine the Decryptx P2PE solution with their gateways and platforms, delivering PCI P2PE directly to clients. This aspect of the service won’t change the payment processing relationship. Using Decryptx, Bluefin only requires the P2PE payload part of the transaction.

Payments


Bluefin’s PayConex gateway allows retail, call center, mobile, e-commerce, and other unattended payments in North America to be processed with debit/credit cards. PayConex is supported by Bluefin’s security solutions suite, including their PCI-validated P2PE for POS payments, tokenization, and ShieldConex for securing online financial data. Other features of PayConex include hosted payment forms, batch file processing, and integrated salesforce.

Bluefin Payment Systems Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • eCheck & ACH Processing
  • Online Payments
  • Payment Gateway
  • Recurring Billing
  • Virtual Terminal

Bluefin Payment Systems Billing & Invoicing

  • Contact Database
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Bluefin Payment Systems Advertising & Sales

 
Bluefin invites potential clients to apply for a non-obligation price quote that includes all the costs related to the particular merchant client's business model.

NOTE: E-commerce merchants interested in using a payment processor should be wary of any additional E-com-related costs for using the service. Some of the most common costs for E-com merchants are batch fees and technical support fees but there may be other additional charges depending on your payment processing company.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Bluefin Payment Systems Pricing, Rates & Fees

 

Bluefin Payment Systems doesn’t publicly disclose its pricing and fees for contracts. If a merchant is interested in getting an obligation-free quote, they can request one through the Bluefin website. While much is unknown about its pricing system, the company has stated that contracts are tailored to each merchant; There is no generic list of fees to reference.

Pricing at a Glance

Pricing Model

Unknown

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

Undisclosed

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Bluefin Payment Systems Contract & Terms

From the information made publicly available, Bluefin Payment Systems appears to have a three-year contract for its customers using First Data.

Former clients of Bluefin have said that there are early termination fees that can range in amount. The best way to find out Bluefin's pricing and contract terms is to contact them directly. 

Contract Length

3 Years

Early Termination Fee

Undisclosed

Bluefin Payment Systems Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

Bluefin Payment Systems Complaints, Ratings & Reviews

The company has received 25 complaints to date but still maintains an "A" rating with the BBB. Many of the complaints have to do with delayed payouts, difficulty reaching customer service, and issues and delays canceling their services.

One customer, in particular, has stated that, after leaving Bluefin a bad review on Google, their company was harassed to change their public opinion. 

Ratings

BBB

A+(1 complaint)

Google

3.6 Stars / 49 Reviews

Facebook

1 Star / Based on the opinion of 1 person

Yelp

N/A

Reviews

Total Online Reviews

50+

Total Online Complaints

25+

Lawsuits

1

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