Blackbaud Merchant Services Review

Rates and Fees
95/100
Truth in Advertising
90/100
Consumer Reviews
80/100
Customer Support
90/100
4.5

Best for

Medium and large nonprofit organizations in the USA, UK, Canada, or Ireland

Specializes in

CRM, accounting, event ticketing, volunteer management, web hosting, marketing, database software, consulting

Pricing Summary

Setup Fee: $0

Monthly Fee: $0

Swipe Rate: 2.60% + $0.26

Keyed-in Rate: 2.60% + $0.26

Early Termination Fee : None

Contract Terms:

Month-to-month
Visit Blackbaud Merchant Services

Blackbaud Merchant Services (BBMS) is a private-labeled MSP that processes client transactions using the financial infrastructure of companies Stripe and First Data.

Blackbaud Merchant Services Overview

 

BBMS's parent company, Blackbaud, was established in 1981 and is one of the leading suppliers for software solutions that are specifically catered to nonprofit organizations.


Prior to BBMS, Blackbaud supplied nonprofits with donation and transaction processing services via its partnerships with other payment gateways and processors. However, in 2010, Blackbaud Merchant Services (BBMS) was launched as a private-label MSP that uses Stripe and First Data's transaction processing infrastructure.


The firm works primarily with nonprofits and a majority of its customer base is comprised of hospitals, educational institutions, and philanthropic organizations.

Quick Facts

Head Quarters

Charleston, SC

Year Founded

1983

CEO

Michael Gianoni

Employees

1000

Merchant Provider Risk Tolerance

What We Like

Good for medium and large nonprofits

Predictable flat-rate pricing

No setup or application fees

No monthly fee

No monthly minimum

No early termination fee

Few public complaints

What We Don't Like

Additional software subscription required

Expensive for low-volume nonprofits

Weekly payout schedule

Industries Served

  • Bail Bonds
  • Credit Repair
  • Debt Consolidation
  • Education
  • Educational Seminars
  • Electronics
  • Healthcare
  • Medical
  • SAAS
  • SEO & SEM Services

Business Types Served

  • High Volume
  • Information
  • Low Risk
  • Non Profit
  • Subscription / Continuity

Blackbaud Merchant Services Products & Services

 

BBMS currently offers the following services, as advertised on its official website:



BBMS Payment Gateway


BBMS offers its own payment gateway for merchants to process credit card transactions online. A merchant can expect to incur additional costs if they wish to use a different third-party gateway.



Card Transaction Processing


Processing services are available through BBMS for merchants based in the USA, UK, Canada, or Ireland. BBMS enables clients to accept Visa, MasterCard, American Express, Discover, Diner’s Club International, or Maestro card transactions.



BlackBaud MobilePay App


Enables merchants to process transactions on-the-go. The mobile app is compatible with iOS and Android devices and can connect to an audio-jack mobile card reader. Blackbaud has also started accepting Apple Pay, Masterpass, and Visa Checkout on some of its platforms.

Blackbaud Merchant Services Payment Processing

  • Chargeback & Fraud Prevention
  • Credit Card Processing
  • Debit Card Processing
  • eCheck & ACH Processing
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • Recurring Billing

Blackbaud Merchant Services Billing & Invoicing

  • Mobile Payments
  • Multi-Currency
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing

Blackbaud Merchant Services Advertising & Sales

 

Since BBMS exists as a service within Blackbaud's suite of products, a majority of the company's marketing is focused on current and prospective Blackbaud clients.


Blackbaud does not employ independent sales agents and there are currently no sales or advertising complaints to report against the company.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Blackbaud Merchant Services Pricing, Rates & Fees

 

BBMS created its own, unique pricing model called OneRATE, which exists as a flat-rate pricing model. BBMS clients pay 2.6% + $0.26 per transaction.


Blackbaud has a standard chargeback fee of $15 but is recognized for NOT charging the following fees:




  • Monthly or Annual Service Fee

  • Setup Fee

  • PCI Fee

  • Monthly Minimum Fee

  • Gateway Fee

  • Batch Fee


There are no known separate fees for AMEX or international transactions, which makes BBMS an optimal choice for nonprofits that accept donations or process transactions around the world.


BBMS is criticized, however, for its expensive subscription-based software applications. Customer complaints inform us that BBMS's software applications can be expensive, have steep learning curves, and limited compatibility with other third-party software applications.

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

2.60% + $0.26

Keyed-in Rate

2.60% + $0.26

Mobile Payment Rate

Virtual Terminal Rate

N/A

Monthly Fee

$0

Payment Gateway Fee

None

Batch Fee

$0

Early Termination Fee

None

PCI Compliance Fee

None

Equipment Lease Terms

Variable

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

$0

Annual Fee

$0

Monthly Minimum

$0

Statement Fee

$0

Blackbaud Merchant Services Contract & Terms

Blackbaud Merchant Services is unique in that it does not require long-term contracts or charge an Early Termination Fee for its payment processing services. BBMS does, however, contract its software to merchants on a subscription basis with various contract lengths. Potential merchants are advised to thoroughly check the terms of these contracts and request a free trial with BBMS, if possible.

Contract Length

Month-to-month

Early Termination Fee

None

Blackbaud Merchant Services Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Recorded Video Training

Support Highlights

  • Domestic Phone Support (Business Hours)

Blackbaud Merchant Services Complaints, Ratings & Reviews

Blackbaud is not a BBB-accredited business but it does currently maintain an "A+" rating on its Better Business Bureau profile. The firm has received 10 complaints during its 36-month operational record. Of those 10 complaints, 7 were regarding billing and collection issues, 2 were for advertising and sales problems, and 1 regarding the company's product or services.

Ratings

BBB

A-(12 complaints)

Google

N/A

Facebook

N/A

Yelp

3.5 Stars / 6 Reviews

Reviews

Total Online Reviews

40+

Total Online Complaints

>10

Lawsuits

2

NEED A MERCHANT ACCOUNT PROVIDER?

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