Bindo Review

Rates and Fees
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Consumer Reviews
Customer Support

Best for

Bindo is best for retail or eCommerce businesses that need an online storefront.

Specializes in

Bindo specializes in providing an iPad-based POS system and online storefront for small, medium, or large businesses.

Pricing Summary

Setup Fee: $0

Monthly Fee: $0 or $89 or $149

Swipe Rate: 2.49% + $0.15

Keyed-in Rate: 3.49% + $0.15

Early Termination Fee : Variable

Contract Terms:

Visit Bindo

Bindo is a cloud-based payment processor that helps small businesses compete with big box stores. Their customers can either use an existing merchant account or use a Bindo partner to do their payment processing.

Bindo provides software to businesses to allow them to build an online store, keep track of inventory, and more. They offer a fourteen-day free trial and tiered pricing option to its customers depending on the size of the business and other factors.

Bindo was founded by Jason Ngan and Brad Lauster and is located in New York, New York.

Bindo Overview


Bindo was started by Jason Ngan and Brad Lauster and is currently headquartered in New York City.

Bindo is a third-party payment processor that provides services to retail or eCommerce businesses. Their customers can either come with their merchant account or get paired with a Bindo partner for merchant account services.

Bindo offers a POS system for the iPad only. They also offer payment gateways, display systems, virtual terminals, mobile ordering, and kiosks. Through their software and products, they allow their customers to compete with bigger box stores by providing them with a way to list their inventory online for either shipping or pickup.

There are some complaints about Bindo online, however, overall it is considered a reliable POS system for most business types. Businesses should take full advantage of the free trial period to test all its features to ensure it's a good fit for them.

Quick Facts

Head Quarters

New York, New York

Year Founded



Jason Ngan and Brad Lauster - Co-Founders



Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Airlines
  • Automotive
  • Beauty & Wellness
  • Clothing & Apparel
  • Convenience Store
  • Contractors
  • Education
  • Electronics
  • Food & Beverage
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Medical
  • Moving Companies
  • Personal Service
  • Pharmaceutical
  • Professional Services
  • Online Sellers
  • Restaurant / Bar
  • Retailers
  • SAAS
  • Software & Apps
  • Telemedicine
  • Thrift Store
  • Wholesalers

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • High Volume
  • MLM
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Subscription / Continuity
  • Wholesale

Bindo Products & Services


Hardware and Software

Bindo is a cloud-based merchant account provider that offers virtual terminals compatible with iPad, as well as payment gateways.

Bindo can work with an existing merchant account provider or set up customers with one through their network.

They also offer other equipment such as kiosks.

Value-Added Services

The software Bindo comes with allows many features to help businesses run an online store. These features include inventory tracking, purchase order tracking, customer analytics, sales reporting, time-clock management, and an online store.

Some of these features are free, such as the online store. Some features are only available for a price.

Bindo also offers gift and loyalty card programs.

Supported Payment Types and Services

Bindo can process all major credit cards including:

American Express

They can also process debit cards, online payments, mobile payments, and checks.

Bindo Payment Processing

  • ACH Check Transactions
  • Cash Transactions
  • Chargeback & Fraud Prevention
  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Mobile Card Reader
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway
  • Payment Processing Services Integration
  • POS Equipment
  • Receipt Printing
  • Recurring Billing
  • Retail Payment Processing
  • Shopping Cart Integration
  • Signature Capture
  • Virtual Terminal

Bindo Billing & Invoicing

  • Contingency Billing
  • Dunning Management
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing

Bindo Advertising & Sales

Bindo relies on in-house sales and online marketing to sell its products. There are no public complaints about their sales tactics online.

Truth in Marketing

Discloses All Important Terms


Public Pricing Available


Bindo Pricing, Rates & Fees


Bindo offers a free fourteen-day trial of its services.

After fourteen days, pricing will vary depending on the size of the business and its needs.

Some of their pricing tiers are:

Lite: The Lite tier is free and includes support for 50 customers, fifteen products, one register, and two employees.

Basic: The Basic tier is $89 a month and supports unlimited customers and employees, 1000 products, and two registers.

Pro: The Pro tier costs $128 a month and allows for 10,000 products and up to five registers, as well as unlimited customers and employees.

After the ‘Pro’ tier, customer solutions are available.

Fees vary per transaction but will be around 2.49% plus $0.15 for swiped in rates and 3.49% plus $0.15 for keyed in rates. Rates for the virtual terminal range from
1 - 4.99%.

There are no PCI compliance fees or early termination fees.

Fees for virtual terminals and payment gateways are unknown.

Pricing at a Glance

Pricing Model

Tiered PricingFlat Rate

Swiped Rate

2.49% + $0.15

Keyed-in Rate

3.49% + $0.15

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

$0 or $89 or $149

Payment Gateway Fee


Batch Fee


Early Termination Fee


PCI Compliance Fee


Equipment Lease Terms

36 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee


Gateway Setup Fee

Annual Fee

Monthly Minimum


Statement Fee


Bindo Contract & Terms

Bindo’s contract terms are variable depending on the size and needs of the business.

Customers report the equipment leases to come with three-year contracts.

Contract Length


Early Termination Fee


Bindo Setup & Support


Bindo offers 24/7 live customer support for their Pro and above tiers.

In the free, basic, and lite tiers, email support is provided.

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)
  • Recorded Video Training

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

Bindo Complaints, Ratings & Reviews

BBB Rating

Bindo has a non-accredited Better Business Bureau profile that is not rated. There are no customer complaints or reviews on their BBB profile.

Other Online Reviews

There are some complaints about Bindo online. Customers complain about poor customer service, technical glitches, and inconsistent pricing.

One issue that seems to affect multiple businesses is poor customer service, especially for customers in the free or lower-priced tiers. Business owners complain that Bindo customer service does not get back to them promptly, or is rude or unhelpful.

Other complaints include business owners pointing out that the software freezes or fails to work properly, or that software updates are poorly timed and poorly affect the user experience.



NR and is not BBB Accredited. (0 Reviews; 0 Complaints)


3 Stars / 2 Reviews


3.9 Stars. Based on the opinion of 20 people




Total Online Reviews


Total Online Complaints




Bindo Alternatives


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