Best for
Bindo is best for retail or eCommerce businesses that need an online storefront.
Specializes in
Bindo specializes in providing an iPad-based POS system and online storefront for small, medium, or large businesses.
Pricing Summary
Setup Fee: $0
Monthly Fee: $0 or $89 or $149
Swipe Rate: 2.49% + $0.15
Keyed-in Rate: 3.49% + $0.15
Early Termination Fee : Variable
Contract Terms:
Bindo is a cloud-based payment processor that helps small businesses compete with big box stores. Their customers can either use an existing merchant account or use a Bindo partner to do their payment processing.
Bindo provides software to businesses to allow them to build an online store, keep track of inventory, and more. They offer a fourteen-day free trial and tiered pricing option to its customers depending on the size of the business and other factors.
Bindo was founded by Jason Ngan and Brad Lauster and is located in New York, New York.
Bindo was started by Jason Ngan and Brad Lauster and is currently headquartered in New York City.
Bindo is a third-party payment processor that provides services to retail or eCommerce businesses. Their customers can either come with their merchant account or get paired with a Bindo partner for merchant account services.
Bindo offers a POS system for the iPad only. They also offer payment gateways, display systems, virtual terminals, mobile ordering, and kiosks. Through their software and products, they allow their customers to compete with bigger box stores by providing them with a way to list their inventory online for either shipping or pickup.
There are some complaints about Bindo online, however, overall it is considered a reliable POS system for most business types. Businesses should take full advantage of the free trial period to test all its features to ensure it's a good fit for them.
Head Quarters
New York, New York
Year Founded
2010
CEO
Jason Ngan and Brad Lauster - Co-Founders
Employees
60
Merchant Provider Risk Tolerance
Hardware and Software
Bindo is a cloud-based merchant account provider that offers virtual terminals compatible with iPad, as well as payment gateways.
Bindo can work with an existing merchant account provider or set up customers with one through their network.
They also offer other equipment such as kiosks.
Value-Added Services
The software Bindo comes with allows many features to help businesses run an online store. These features include inventory tracking, purchase order tracking, customer analytics, sales reporting, time-clock management, and an online store.
Some of these features are free, such as the online store. Some features are only available for a price.
Bindo also offers gift and loyalty card programs.
Supported Payment Types and Services
Bindo can process all major credit cards including:
Visa
Mastercard
Discover
American Express
They can also process debit cards, online payments, mobile payments, and checks.
Discloses All Important Terms
Yes
Public Pricing Available
No
Bindo offers a free fourteen-day trial of its services.
After fourteen days, pricing will vary depending on the size of the business and its needs.
Some of their pricing tiers are:
Lite: The Lite tier is free and includes support for 50 customers, fifteen products, one register, and two employees.
Basic: The Basic tier is $89 a month and supports unlimited customers and employees, 1000 products, and two registers.
Pro: The Pro tier costs $128 a month and allows for 10,000 products and up to five registers, as well as unlimited customers and employees.
After the ‘Pro’ tier, customer solutions are available.
Fees vary per transaction but will be around 2.49% plus $0.15 for swiped in rates and 3.49% plus $0.15 for keyed in rates. Rates for the virtual terminal range from
1 - 4.99%.
There are no PCI compliance fees or early termination fees.
Fees for virtual terminals and payment gateways are unknown.
Pricing Model
Tiered PricingFlat Rate
Swiped Rate
2.49% + $0.15
Keyed-in Rate
3.49% + $0.15
Mobile Payment Rate
Virtual Terminal Rate
1.00% - 4.99%
Monthly Fee
$0 or $89 or $149
Payment Gateway Fee
Undisclosed
Batch Fee
Undisclosed
Early Termination Fee
Variable
PCI Compliance Fee
$0
Equipment Lease Terms
36 Month (locked)
Address Verification Service (AVS)
Application Fee
Account Setup Fee
$0
Gateway Setup Fee
Annual Fee
Monthly Minimum
Undisclosed
Statement Fee
Undisclosed
Bindo’s contract terms are variable depending on the size and needs of the business.
Customers report the equipment leases to come with three-year contracts.
Contract Length
Variable
Early Termination Fee
Variable
Bindo offers 24/7 live customer support for their Pro and above tiers.
In the free, basic, and lite tiers, email support is provided.
BBB Rating
Bindo has a non-accredited Better Business Bureau profile that is not rated. There are no customer complaints or reviews on their BBB profile.
Other Online Reviews
There are some complaints about Bindo online. Customers complain about poor customer service, technical glitches, and inconsistent pricing.
One issue that seems to affect multiple businesses is poor customer service, especially for customers in the free or lower-priced tiers. Business owners complain that Bindo customer service does not get back to them promptly, or is rude or unhelpful.
Other complaints include business owners pointing out that the software freezes or fails to work properly, or that software updates are poorly timed and poorly affect the user experience.
BBB
NR and is not BBB Accredited. (0 Reviews; 0 Complaints)
3 Stars / 2 Reviews
3.9 Stars. Based on the opinion of 20 people
Yelp
N/A
Total Online Reviews
25+
Total Online Complaints
15+
Lawsuits
None
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks