BigCommerce Review

Rates and Fees
70/100
Truth in Advertising
50/100
Consumer Reviews
60/100
Customer Support
40/100
4

Best for

Small and medium firms looking for card processing via an online shopping cart

Specializes in

BigCommerce primarily focuses on providing merchants with an online shopping cart, sales analytics, inventory management, marketing and SEO assistance, web store creation, and customization.

Pricing Summary

Setup Fee: $0

Monthly Fee: $29.95; $79.95; $299.95

Swipe Rate: N/A

Keyed-in Rate: 2.2% + $0.30 - 2.9% + $0.30

Early Termination Fee : $0

Contract Terms:

Month-to-month 1 Year
Visit BigCommerce

Formerly known as 'InterSpire,' BigCommerce or 'Big Commerce' is a merchant account provider based in Austin, Texas. 

BigCommerce Overview

 

Situated in 11305 4 Points Dr #300, Austin, Texas 78726, BigCommerce is a renowned e-commerce platform builder since 2009. Brent Belim is the CEO of the company.

It has processed online transactions worth more than $9 billion and power thousands of stores.

Many reputed brands are currently using BigCommerce to host their websites like Ben & Jerry's, Toyota, Ford UK, PayPal Here, etc. These brands are a testament to the excellence of BigCommerce.

BigCommerce is notable for its solid functionality, ease of use, and excellent customer service. Its cart software is user-friendly and cloud-based, which helps merchants sell their products online. Although BigCommerce's primary software may not have enough customizability or advanced features for larger firms, it is still an excellent platform for many merchants.

Quick Facts

Head Quarters

Austin, TX

Year Founded

2009

CEO

Brent Bellm

Employees

600

Merchant Provider Risk Tolerance

What We Like

Suited for large businesses

Scalable

Reliable uptime

What We Don't Like

Expensive monthly cost

Limited customizability

No 1-Click Selling

Industries Served

  • CBD & Hemp
  • Clothing & Apparel
  • Dating
  • Education
  • Electronics
  • Gaming
  • Hosting
  • Marketing Agency
  • Personal Service
  • Property Management
  • SAAS
  • SEO & SEM Services
  • Travel
  • Web Design Services

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Online
  • Small Business

BigCommerce Products & Services

 

BigCommerce already has built-in tools to help merchants do more. Many of the noteworthy features of the platform are as follows:


  • Products: BigCommerce enables you to catalog unlimited digital and physical products. You can assign and create endless variants (size, color, style, etc.) to specific products.

  • Checkout: Use BigCommerce's shipping manager to get shipping fees at checkout. You can select different shipping methods for various shipping destinations.

  • Dashboard: The dashboard gives you a quick summary of your website's current statistics. You can modify your dashboard anyway, which is convenient for you.

  • Sell Internationally: Use third-party integrations to accept various currencies and calculate international tax and shipping rates.

  • Multi-Channel Sales: It lets you sell online across hundreds of popular marketplaces. It has third-party integrations with Facebook, Google Shopping, eBay, Amazon, and Pinterest.

  • Marketing: BigCommerce provides various features for marketing and attracting customers. You can use customer segmentation categories to group your customers by location, purchasing trends, and demographics and then cater to each group differently.

  • Inventory Management: Monitor stock levels from your control panel and configure notifications for stock levels as per your convenience.

  • Reports & Analytics: Track customer habits and your site performance

  • SEO Tools: Take advantage of automatic sitemaps and optimized URLs. You can also customize titles, URLs, meta descriptions, and header tags.

BigCommerce Payment Processing

  • Gift & Loyalty Program
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Processing Services Integration
  • Returns Management
  • Shopping Cart Integration
  • Shopping Cart Provided

BigCommerce Billing & Invoicing

  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing

BigCommerce Advertising & Sales

 
BigCommerce is e-commerce for the new era, according to the firm. BigCommerce primarily relies on marketing its products and services through its official website, affiliate programs, and strategic partnerships with other organizations. The firm does not happen to employ any outbound sales staff.

The official YouTube channel has a series of video tutorials that walk you through the process of using BigCommerce. You can also view the collection of topical webinars if you are interested in longer videos.

The firm has an extensive list of various rates and fees on its official website, and there is no proof that these rates are quoted deceptively.

In a nutshell, BigCommerce maintains a good standard of truth in advertising.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

Yes

BigCommerce Pricing, Rates & Fees

 

BigCommerce provides a 15-day free trial, no credit card or commitment required, so that you can test-drive the platform anytime. Payments are monthly, and there are no termination or setup fees.

There are three pricing plans based on your shop's yearly online sales; this is different from some of the main competitors. If your shop's revenue becomes greater than the specified amount for a plan, you will automatically be upgraded to the next pricing plan. Here are the pricing details:

Standard ($29.95/month) 


  • For sales of up to $50,000 per annum

  • Unlimited staff accounts, products, storage, and bandwidth


Plus ($79.95/month) 

  • All features of the Standard plan

  • For sales of up to $180,000 per annum

  • Customer segmentation lists

  • Stored credit cards


Pro ($299.95/month) 

  • All features of the Plus plan

  • For sales of up to $400,000 per annum

  • Google reviews

  • Custom SSL

  • Custom search

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

N/A

Keyed-in Rate

2.2% + $0.30 - 2.9% + $0.30

Mobile Payment Rate

Virtual Terminal Rate

N/A

Monthly Fee

$29.95; $79.95; $299.95

Payment Gateway Fee

2.2% + $0.30 - 2.9% + $0.30

Batch Fee

Undisclosed

Early Termination Fee

$0

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

None

Address Verification Service (AVS)

Application Fee

$0

Account Setup Fee

$0

Gateway Setup Fee

$0

Annual Fee

$12.27 (domain name)

Monthly Minimum

$29.95

Statement Fee

BigCommerce Contract & Terms

Contracts are optional. While you don't have to opt for a contract on the monthly plans, you can avail a discount of up to 10% if you select a one-year subscription. These types of offers are relatively common among e-commerce platforms. However, we strongly recommend that you take a trial before opting for a full year subscription.


 

Contract Length

Month-to-month1 Year

Early Termination Fee

$0

BigCommerce Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Recorded Video Training

Support Highlights

  • Domestic Phone Support (Business Hours)

BigCommerce Complaints, Ratings & Reviews

BigCommerce has a decent track record of its operations.

Since 2010, the firm has been accredited with the Better Business Bureau (BBB) and is currently showing an 'A+' rating.

Presently, BigCommerce has 35 complaints in the past 36 months.


  • 11 product or service complaints

  • 19 billing and collection complaints

  • 3 advertising or sales complaints

  • 2 delivery complaints


BigCommerce resolved 11 complaints, while the remaining 24 complaints either did not receive a final verdict from the merchant or were settled to the merchant's dissatisfaction.

Ratings

BBB

A+ (35 complaints)

Google

N/A

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

65+

Total Online Complaints

50+

Lawsuits

None

NEED A MERCHANT ACCOUNT PROVIDER?

If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks

cogthumbs-upcheckmark-circlecross-circle