Barclaycard Merchant Services Review

Rates and Fees
75/100
Truth in Advertising
85/100
Consumer Reviews
60/100
Customer Support
65/100
3

Best for

Barclaycard Merchant Services is best for all sizes and types of U.K.-based businesses.

Specializes in

Barclaycard Merchant Services (Barclaycard) is a merchant account services provider to all types of businesses and all sizes based in the U.K. The company also offers easy-to-integrate virtual terminals and payment gateways for eCommerce businesses that Barclaycard provides in-house. Barclaycard offers merchants self-branded EMV-compliant mobile and traditional POS equipment.

Pricing Summary

Setup Fee: Undisclosed

Monthly Fee: £15 to £25

Swipe Rate: 1.25%

Keyed-in Rate: 1.25%

Early Termination Fee : Undisclosed

Contract Terms:

1 Year
Visit Barclaycard Merchant Services

Barclaycard uses the sister company Barclays Bank PLC as its acquiring bank.

The company was founded in 1966 and had headquarters in London, UK. The current CEO of Barclaycard is Barry Rodriguez.

Barclaycard Merchant Services Overview

 

Barclaycard Merchant Services (Barclaycard) was established in 1966, and the company headquarters are located in London, UK. The current CEO of Barclaycard is Barry Rodriguez. The company is a merchant account provider for businesses of all sizes, types, and risk profiles and offers its Smartphone-based payment app, Barclaycard Anywhere, and its Virtual Terminal and Payment Gateway, Barclaycard Smartpay.

Barclaycard offers its services to all industries and is one of the few non-US-based payment providers catering to U.K. merchants. The company has fielded complaints about carrying hefty early termination fees and not making sufficient disclosures about its various charges, namely PCI compliance fees.

Since the company is U.K.-based, Barclaycard is not accredited with the Better Business Bureau (BBB) and does not carry a rating. However, the company does have many complaints on various online forums surrounding its poor customer service practices.

Quick Facts

Head Quarters

London, UK

Year Founded

1966

CEO

Barry Rodrigues

Employees

1254

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gas Station
  • Marketing Agency
  • Moving Companies
  • Personal Service
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Web Design Services

Business Types Served

  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Barclaycard Merchant Services Products & Services

 

Payment Processing: Barclaycard offers U.K.-based merchants payment processing solutions that let ts accept EMV-enabled cards of American Express, Diner's Club, Discover, JCB, Visa, Mastercard, and UnionPay, and through contactless payments via NFC, GooglePay, and ApplePay. Barclaycard resells merchant account services for Chase Merchant Services and First Data.

Point of Sale: Barclaycard offers self-branded EMV-compliant mobile and traditional POS equipment.

Tertiary: easy-to-integrate all-in-one Gateway Payment solution and a virtual terminal offering for eCommerce businesses. These offerings are as follows:

Smartpay Growing Plan: for businesses with transaction volumes less than 5,000/month with a one-year minimum contract term.

Smartpay Established Plan: for businesses with transaction volumes greater than 5,000/month.

Barclaycard Anywhere: A smartphone-based payment app that lets merchants process transactions via their mobile device.

Barclaycard Merchant Services Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

Barclaycard Merchant Services Billing & Invoicing

  • Mobile Payments
  • Multi-Currency
  • Online Payments
  • Payment Processing

Barclaycard Merchant Services Advertising & Sales

 
We have not found any complaints about Barclaycard sales and advertising tactics. The company employs traditional advertising, channel partnerships, and hires inside sales teams only for Sales and Marketing purposes. Having inside sales teams is ideal. Such teams are generally better trained, more conscious of reputational risk to a company from aggressive sales tactics, and often have performance goals aligned to the company's success.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Barclaycard Merchant Services Pricing, Rates & Fees

 

Barclaycard is a merchant acquirer and offers merchants the below rates for its various services. This is not an exhaustive list. The company does not breakout pricing details online, nor does it disclose many important pricing figures such as early termination fees and PCI compliance fees.

Flat fee on all transactions: 1.25%

Flat fee on all Barclaycard Anywhere transactions: 2.6%

Monthly fee for desktop terminals: £15 + VAT

Monthly fee for portable terminals: £15 + VAT

Monthly fee for mobile payments: £25 + VAT

One-time fee for Barclaycard Anywhere: £60 + VAT

Smartpay Growing Plan: £20 + VAT and £0.10/transaction after the first 350 transactions free

Smartpay Established Plan: Varies by transaction volume and industry

PCI Compliance Fee: Not Disclosed

Early Termination Fee: Not Disclosed

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

1.25%

Keyed-in Rate

1.25%

Mobile Payment Rate

2.6%

Virtual Terminal Rate

1.25%

Monthly Fee

£15 to £25

Payment Gateway Fee

£20 + VAT

Batch Fee

£0.10 (After 350)

Early Termination Fee

Undisclosed

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

Undisclosed

Gateway Setup Fee

£60

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Barclaycard Merchant Services Contract & Terms

Barclaycard isn't transparent regarding its pricing structure, nor the company's terms about early termination fees. 

The company offers traditional and mobile POS equipment at various monthly rental rates for 18-month terms.

The contract terms can be onerous with a convoluted cancelation process, drawing multiple complaints on online platforms about the company's terms.

Contract Length

1 Year

Early Termination Fee

Undisclosed

Barclaycard Merchant Services Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Barclaycard Merchant Services Complaints, Ratings & Reviews

Barclaycard is not accredited with the Better Business Bureau (BBB) as it is a U.K.-based entity. However, there have been complaints against the company regarding poor customer service, complicated cancelation policies, large termination fees, and excessive fund holds.

Although there are no complaints filed against Barclaycard with the FTC, there are ongoing lawsuits against the company by various banks and card companies in the U.K.

Ratings

BBB

N/A

Google

N/A

Facebook

No Reviews yet

Yelp

N/A

Reviews

Total Online Reviews

400+

Total Online Complaints

40+

Lawsuits

None

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