Barclaycard Merchant Services is best for all sizes and types of U.K.-based businesses.
Barclaycard Merchant Services (Barclaycard) is a merchant account services provider to all types of businesses and all sizes based in the U.K. The company also offers easy-to-integrate virtual terminals and payment gateways for eCommerce businesses that Barclaycard provides in-house. Barclaycard offers merchants self-branded EMV-compliant mobile and traditional POS equipment.
Setup Fee: Undisclosed
Monthly Fee: £15 to £25
Swipe Rate: 1.25%
Keyed-in Rate: 1.25%
Early Termination Fee : Undisclosed
Barclaycard uses the sister company Barclays Bank PLC as its acquiring bank.
The company was founded in 1966 and had headquarters in London, UK. The current CEO of Barclaycard is Barry Rodriguez.
Barclaycard Merchant Services (Barclaycard) was established in 1966, and the company headquarters are located in London, UK. The current CEO of Barclaycard is Barry Rodriguez. The company is a merchant account provider for businesses of all sizes, types, and risk profiles and offers its Smartphone-based payment app, Barclaycard Anywhere, and its Virtual Terminal and Payment Gateway, Barclaycard Smartpay.
Barclaycard offers its services to all industries and is one of the few non-US-based payment providers catering to U.K. merchants. The company has fielded complaints about carrying hefty early termination fees and not making sufficient disclosures about its various charges, namely PCI compliance fees.
Since the company is U.K.-based, Barclaycard is not accredited with the Better Business Bureau (BBB) and does not carry a rating. However, the company does have many complaints on various online forums surrounding its poor customer service practices.
Merchant Provider Risk Tolerance
Payment Processing: Barclaycard offers U.K.-based merchants payment processing solutions that let ts accept EMV-enabled cards of American Express, Diner's Club, Discover, JCB, Visa, Mastercard, and UnionPay, and through contactless payments via NFC, GooglePay, and ApplePay. Barclaycard resells merchant account services for Chase Merchant Services and First Data.
Point of Sale: Barclaycard offers self-branded EMV-compliant mobile and traditional POS equipment.
Tertiary: easy-to-integrate all-in-one Gateway Payment solution and a virtual terminal offering for eCommerce businesses. These offerings are as follows:
Smartpay Growing Plan: for businesses with transaction volumes less than 5,000/month with a one-year minimum contract term.
Smartpay Established Plan: for businesses with transaction volumes greater than 5,000/month.
Barclaycard Anywhere: A smartphone-based payment app that lets merchants process transactions via their mobile device.
Discloses All Important Terms
Public Pricing Available
Barclaycard is a merchant acquirer and offers merchants the below rates for its various services. This is not an exhaustive list. The company does not breakout pricing details online, nor does it disclose many important pricing figures such as early termination fees and PCI compliance fees.
Flat fee on all transactions: 1.25%
Flat fee on all Barclaycard Anywhere transactions: 2.6%
Monthly fee for desktop terminals: £15 + VAT
Monthly fee for portable terminals: £15 + VAT
Monthly fee for mobile payments: £25 + VAT
One-time fee for Barclaycard Anywhere: £60 + VAT
Smartpay Growing Plan: £20 + VAT and £0.10/transaction after the first 350 transactions free
Smartpay Established Plan: Varies by transaction volume and industry
PCI Compliance Fee: Not Disclosed
Early Termination Fee: Not Disclosed
Mobile Payment Rate
Virtual Terminal Rate
£15 to £25
Payment Gateway Fee
£20 + VAT
£0.10 (After 350)
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
Barclaycard isn't transparent regarding its pricing structure, nor the company's terms about early termination fees.
The company offers traditional and mobile POS equipment at various monthly rental rates for 18-month terms.
The contract terms can be onerous with a convoluted cancelation process, drawing multiple complaints on online platforms about the company's terms.
Early Termination Fee
Barclaycard is not accredited with the Better Business Bureau (BBB) as it is a U.K.-based entity. However, there have been complaints against the company regarding poor customer service, complicated cancelation policies, large termination fees, and excessive fund holds.
Although there are no complaints filed against Barclaycard with the FTC, there are ongoing lawsuits against the company by various banks and card companies in the U.K.
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