Axis Payments Review
Axis Payments is mainly a merchant account supplier, which is a DBA of Certified Payment Processing. It also resells products of First American Payment Systems.
|Early Termination Fee||Up To $500|
|Contract Terms||3 Years|
Axis Payments Overview
The Axis Payments website (axispayments.net) is not active at this time, nor are the websites of its affiliated companies Certified Payment Processing (cpp-360.com) or Intrepid Payment Processing (intrepidpaymentprocessing.com). It is possible that Axis Payments’ management has shifted its focus to Cypress Bay Solutions, which shares the same address as Certified Payment Processing.
Axis Payments (axispayments.net) is a merchant account provider that appears to be a DBA of Certified Payment Processing and a reseller of First American Payment Systems products and services.
Axis Payments Pros & Cons
Oriented for small businesses
Decent range of products
No pricing or terms available
Poor customer reviews
Axis Payments Products & Services
Axis Payments claims to provide digital payment processing with 24-hour customer service support from experienced personnel. Its products and services, which include payment gateways and hardware equipment, have been outlined below:
- ATM Machines – Axis Payments provides installation of ATMs in restaurants and stores. This allows customers to access their accounts on-site and reduce the hassle of payments. The company also provides statistics like how much cash is withdrawn by customers. According to Axis Payments, a typical withdrawal consists of $100 and 20% of it is spent on the on-site business.
- Debit and Credit Card Management – Axis Payments offers EMV chip cards and traditional magstripe cards through its POS options. It also facilitates NFC transactions such as digital wallets and Apple Pay.
- AxisPay (X2.3) – This device facilitates mobile wallets and other forms of NFC or contactless payments.
- AxisPay (Tablet Solution) – This is an online POS system that provides numerous features, such as electronically transmitting customer receipts, inventory management, split ticketing, and employee time management.
- Other Services – Ingenico iPP310 PIN pad, which is a credit/debit card reader, is also offered by Axis Payments. Furthermore, the company also supplies some Magtek products like their card readers.
Axis Payments Advertising & Sales
Axis Payments brands itself as a complete solution which offers ‘low processing rates’ and ‘affordable hardware pricing’ according to their video overview on YouTube. In said overview, Axis Payments also mentions that customers can avoid high broker fees since the company has good banking relationships. Furthermore, the video claims to be doing business for over 10 years with 50,000 customers, which remains to be authenticated.
Axis Payments promotes its products and services through a mixture of independent sales agents and pre-planned telephone appointments. Such a twin strategy is very common for companies operating within the network of Certified Payment Processing. However, Axis Payments has experienced a high number of complaints from merchants. Excessive telemarketing and hidden fees are some of the complaints against the company.
The most significant issue with Axis Payments is that its website is inaccessible. It does not appear properly on Google search, which is a primary digital promotion point for many companies. The fact that the company currently doesn’t have an active website strikes us as a red flag.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
Axis Payments Pricing, Rates & Fees
There is very little information available about the standard Axis Payments contract at this time because the company does not list its rates and fees on its website. However, as a reseller of First American Payment Systems, the company probably offers pricing and fees that are similar to those offered by First American Payment Systems. As a result, merchants can probably expect a three-year agreement with automatic renewal for one-year terms, an early termination fee of $495 to $595, an annual fee of $95, a monthly minimum fee of $25, an annual PCI compliance fee of $124.75, and a number of other, miscellaneous fees. Some fees cited by complainants include a $12.95 monthly equipment rental fee, a “non-returned equipment charge” of approximately $700, a cancellation fee ranging from $250 to $500, and long-term equipment leases that charge the full cost of the remaining months of the lease upon cancellation.
Pricing At A Glance
|Mobile Payment Rate|
|Virtual Terminal Rate|
|Payment Gateway Fee|
|Early Termination Fee||Up To $500|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Non-Cancellable|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee|
Axis Payments Contract & Terms
We did not find information regarding contract terms provided by Axis Payments. However, as resellers of First American Payment Systems, it is expected that it operates under similar terms: A 3-year agreement with automatic annual renewal along with an early termination fee ranging from $495 to $595. Plus, like any other payment processor, miscellaneous costs are incurred by customers on top of regular monthly and annual charges.
Axis Payments Setup & Support
Axis Payments facilitates setting up various payment gateways such as credit cards, loyalty cards, checks, etc. for small businesses. Moreover, it also provides the installation of ATMs in stores and restaurants.
The company has a 24-hour customer support system which provides outstanding service.
Axis Payments utilizes tokenization to protect sensitive customer information and is PCI compliant (level one). However, there isn’t much information on what anti-fraud measures the company provides.
Axis Payments Complaints, Ratings & Reviews
Axis Payments has not garnered many positive reviews over the course of time.
Better Business Bureau (BBB) has given Axis Payments (under Certified Payment Processing) a ‘C’ rating. In the past three years, the company has received 189 complaints from various customers.
Google reviews show 1.8 out of 5 stars from 14 reviewers.
We did not find reviews on other popular platforms such as Yelp and Facebook.
Some reviews suggest that sales representatives overpromise in high hopes of luring businesses into signing a contract. Similar complaints were found against the parent companies of Axis Payments.
Overall, customers posting reviews are not satisfied with the level of business conducted by the company. Axis Payments is consistently plagued by complaints which don’t seem to be receding any time soon.
|1.8 Stars / 14 Reviews|
|Total Online Reviews||99|
|Total Online Complaints||20+|