APEX Merchant Group Review

Rates and Fees
50/100
Truth in Advertising
30/100
Consumer Reviews
30/100
Customer Support
30/100
1

Best for

APEX Merchant Group is best for small to mid-sized businesses of different industries.

Specializes in

APEX Merchant Group (APEX) is a merchant account provider for many small and mid-sized businesses in various industries. The company resells payment processing services of First American Payments Systems, a merchant accounts provider with that has its own proprietary payment gateway and virtual terminal solution.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: Variable

Keyed-in Rate: Variable

Early Termination Fee : $495

Contract Terms:

3 Years
Visit APEX Merchant Group

APEX is a reseller of First American Payments Systems merchant account services, payment gateway, and virtual terminal solutions. The company is an ISO/MSP of Fifth Third Bank in Cincinnati, Ohio.

Based on the Better Business Bureau website, APEX started operations in 2008. The company is headquartered in Plano, Texas, and was founded by Andrew Frankel.

APEX Merchant Group Overview

 

APEX was founded in 2008 by Andrew Frankel, the President, and CEO of the company. In April 2015, First American Payments Systems acquired APEX. The consolidation of the acquisition seems to have been disorderly based on numerous unanswered complaints against the company on the BBB website, which the company finally responded to with the statement that APEX email servers had been discontinued.

APEX had offered a tiered pricing plan with a 3-year contract through First American Payment Systems that auto-renews annually unless canceled explicitly within a certain period before renewal. The agreement also carries a hefty early termination fee of $495.

APEX hires independent sales teams only, effectively a sales team hiring mill, resulting in many complaints about its sales tactics.

APEX is not accredited with the BBB and has an A- rating from the bureau. The company had ten complaints in the last three years and eight complaints in the previous 12 months. Although it may seem that the company is improving its compliant record, in fact, APEX is now defunct as the company's website times out as visitors attempt to load the webpage and email servers are discontinued.

Quick Facts

Head Quarters

Plano, Texas

Year Founded

2008

CEO

Andrew Frankel

Employees

40

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Accounting & Tax Prep
  • Clothing & Apparel
  • Convenience Store
  • Credit Repair
  • Debt Consolidation
  • Electronics
  • Legal
  • Marketing Agency
  • Personal Service
  • Property Management
  • SAAS
  • Thrift Store

Business Types Served

  • Ecommerce
  • Mobile
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Subscription / Continuity
  • Wholesale

APEX Merchant Group Products & Services

 

Payment Processing: APEX has been a reseller of First American Payments Systems payment processing services. The company has tailored its solutions for small and mid-sized businesses of various industries.

Point of Sale (POS) – APEX offered point of sale (POS) terminal leases, although it's unclear which vendor or the duration of those lease contracts.

Tertiary Services

Payment Gateway and Virtual Terminal – APEX offered a payment gateway and API solution from 1stPayGateway, another First American Payments Systems company.

APEX Merchant Group Payment Processing

  • ACH Check Transactions
  • Check Guarantee
  • Check Services
  • Credit Card Processing
  • Debit Card Processing
  • EBT Acceptance
  • eCheck & ACH Processing
  • Gift Card Management
  • Online Payments
  • POS Equipment
  • Virtual Terminal

APEX Merchant Group Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing

APEX Merchant Group Advertising & Sales

 
Many complaints have been filed against APEX regarding the company's sales staff and their efforts to close sales at exorbitant rates.

APEX hired independent sales teams only, earning the classification of a sales hiring mill. Sales staff churn resulted in short-term employees without sufficient knowledge of the industry or training, who attempted to make quick sales at the highest rates they could extract from merchants.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

APEX Merchant Group Pricing, Rates & Fees

 

APEX has offered expensive tiered pricing 3-year contracts, and rates varied depending on the agent merchants interacted with.

Swiped Rate – Variable

Keyed-in Rate – Variable

Contract term – Three years with 1-year subsequent auto-renewals

Early termination fees – $495

PCI compliance fee – $125/year

Annual fee – $95

Monthly Minimum fee – Undisclosed

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

Variable

Keyed-in Rate

Variable

Mobile Payment Rate

Virtual Terminal Rate

Variable

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Variable

Early Termination Fee

$495

PCI Compliance Fee

$125 Per Year

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

$95

Monthly Minimum

Unsdisclosed

Statement Fee

APEX Merchant Group Contract & Terms

APEX had offered a tiered pricing plan with a 3-year contract through First American Payment Systems that auto-renews annually unless canceled explicitly within a certain period before renewal. The agreement also carries a hefty early termination fee of $495.

Contract Length

3 Years

Early Termination Fee

$495

APEX Merchant Group Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

APEX Merchant Group Complaints, Ratings & Reviews

APEX isn't accredited with the Better Business Bureau (BBB) and has an A- rating. The company had ten complaints in the 36 months and eight over the last 12 months.

In October 2014, a lawsuit was filed against APEX by the Minnesota Attorney General for fraudulently altering contract terms and using 'bait and switch' trickery to get merchants into higher rates than initially agreed upon. APEX settled the lawsuit and agreed to a fine of $550,000 and a six-year ban on offering merchant services in the state of Minnesota by both Andrew Frankel and Arthur Banks. The company also agreed to release all Minnesota merchant clients from their contractual agreements without an early termination fee.

Ratings

BBB

A- but is not BBB Accredited. (0 Review; 10 Complaints)

Google

N/A

Facebook

No Recommendations & Reviews

Yelp

N/A

Reviews

Total Online Reviews

300+

Total Online Complaints

120+

Lawsuits

1

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