Alpine Payment Systems Review

Rates and Fees
65/100
Truth in Advertising
60/100
Consumer Reviews
60/100
Customer Support
70/100
3.2

Best for

Small, medium, and large-sized POS-based businesses.

Specializes in

EMV and NFC transactions, POS systems, online payment gateways, mobile phone processing, merchant cash advances, and ATM services.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : $350

Contract Terms:

3 Years
Visit Alpine Payment Systems

Alpine Payment Systems is a merchant account provider based in Vancouver, Washington, that resells the contracts of First Data, Chase Paymentech, and First American Payment Systems.

Alpine Payment Systems Overview

 

Alpine Payment Systems (or just Alpine Payments) was founded in 2007 in Vancouver, Washington. The company was acquired by TouchSuite in July of 2018 but still continues to function as its own brand. The firm exists as an ISO that connects merchant clients with payment processing services administered by First Data, Chase Paymentech, and First American Payment Systems.


Robert Ensminger is the firm's current CEO. Alpine Payments is a registered ISO of Wells Fargo Bank in Walnut Creek, California and Fifth Third Bank in Cincinnati, Ohio.

Quick Facts

Head Quarters

Vancouver, WA

Year Founded

2007

CEO

Robert Ensminger

Employees

10

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Cigars & Tobacco
  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gas Station
  • Healthcare
  • Personal Service
  • Property Management
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Web Design Services

Business Types Served

  • B2B
  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Alpine Payment Systems Products & Services

 

Alpine Payments is focused on providing POS hardware and payment services for its merchant clients. With backing from its parent company TouchSuite, Alpine Payments is able to offer an array of POS solutions for merchants including self-ordering kiosks, mobile payment apps, and some additional and undescribed hardware for processing POS transactions.

Alpine Payment Systems Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • eCheck & ACH Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

Alpine Payment Systems Billing & Invoicing

  • Mobile Payments
  • Multi-Currency
  • Online Payments
  • Payment Processing

Alpine Payment Systems Advertising & Sales

 

Alpine Payments conducts a majority of its advertising through independent sales agents and telemarketers. As is common with firms that employ these types of sales tactics, Alpine currently faces numerous complaints for its advertising practices. We have located several reviews in particular that criticize the company's aggressive sales tactics and its tendency to not disclose the full scope of terms for its service.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

No

Alpine Payment Systems Pricing, Rates & Fees

 

Merchants can expect to see either a variable ETF or an ETF of $350 depending on the specific contract with Alpine Payments. The firm's payment processing services also include a PCI Compliance Fee of $199 and a monthly non-compliance fee of $19.95/month. Alpine Payments charges 2.9% + $0.30 to process transactions.


Additional fees include a one-time Gateway Setup Fee of up to $100. Then there is a monthly Gateway Fee of $25/month.

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

2.9% + $0.30

Monthly Fee

Undisclosed

Payment Gateway Fee

$25 Per Month

Batch Fee

$0.10

Early Termination Fee

$350

PCI Compliance Fee

$199 Per Year

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Up to $100

Annual Fee

Up to $79

Monthly Minimum

Undisclosed

Statement Fee

Alpine Payment Systems Contract & Terms

Alpine Payments' contracts are administered through First Data, Chase Paymentech, and/or Chase Merchant Services. These contracts include a three-year service agreement with an automatic renewal of 1 year.


The contracts vary in the cost of their Early Termination Fee. The Chase Paymentech contract specifies an ETF of $350 while the First Data contract is believed to include a variable ETF.

Contract Length

3 Years

Early Termination Fee

$350

Alpine Payment Systems Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Alpine Payment Systems Complaints, Ratings & Reviews

There are currently over 40 negative reviews for Alpine Payments, many of which accuse the firm of being a "ripoff." More specifically, many complaints criticize the company for its high ETFs, expensive equipment lease contracts, and aggressive sales practices.


Complaints against the firm have been appearing consistently over the past three years, but representatives from Alpine Payments have addressed and responded to a majority of customer concerns.

Ratings

BBB

NR (2 complaints)

Google

3 Stars / 61 Reviews

Facebook

3.4 Stars / Based on the opinion of 5 people

Yelp

N/A

Reviews

Total Online Reviews

80+

Total Online Complaints

40+

Lawsuits

None

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