Alpha Card Services Review
Alpha Card Services is a merchant account provider that operates on a nationwide scale. The company is sponsored by Wells Fargo Bank and is based out of Feasterville-Trevose, Pennsylvania. Alpha Card Services (ACS) rebranded as Simpay in 2019. The company specializes in providing POS solutions, payroll services, and card payment processing to merchants.
|Early Termination Fee||$250+|
|Contract Terms||3 Years|
Alpha Card Services Overview
Alpha Card Services claims to supply more than 15,000 merchants across the country with equipment and services for payment processing. The company markets itself as being best for the companies operating in the following industries:
- Auto repair
Simpay uses a tiered pricing model with rates that can vary from merchant to merchant. The company doesn’t publish any sample rates, so it’s tough to assess exactly how much you should expect to pay them.
Alpha Card Services has an A+ rating with the Better Business Bureau. The company has received a moderate number of complaints, though. Several of these complaints have been related to billing and payment collection, while others lamented the company’s undisclosed fees and aggressive sales tactics.
Alpha Card Services Pros & Cons
Alpha Card Services Products & Services
Simpay is capable of processing all of the major types of cards a merchant will encounter. This includes NFCs, mobile wallets, credit and debit cards, EMV cards, check, and gift cards. They also offer wireless functionality, so you can use the service if you want to accept payments through devices like tablets or cell phones.
Simpay claims to tailor its point-of-sale solutions to the unique needs of every merchant it works with. Its offerings seem to support this claim. The company offers a variety of POS equipment and software to choose from. For example, their POS for restaurants can also help you track your employees’ hours and tips, run customer loyalty programs, and view reports on your performance.
Merchants can also handle their payroll processing through Alpha Card Services. The company’s tool can be integrated with QuickBooks and other popular accounting software. It can help you establish a wide variety of payment types, deductions, benefits, and more to give you a good amount of control over your payroll processing.
Alpha Card Services Advertising & Sales
Simpay is known to hire independent sales agents as part of its sales process. This is a standard practice in the industry, but it’s also one that commonly leads consumers frustrated. Independent sales agents tend to use more aggressive tactics and receive a higher rate of complaints than do direct sales agents. Alpha Card Services has received some online complaints about its independent sales agents.
With its advertising, Alpha Card Services doesn’t make specific promises. Rather, then employ generalities like “low rates” and “competitive pricing”. This means that the company doesn’t use deceptive sales practices, though they don’t disclose all of the important information that you would want them to.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
Alpha Card Services Pricing, Rates & Fees
Simpay uses a tiered pricing model with rates that change from merchant to merchant. Unfortunately, it’s impossible to say exactly what your rates with them would look like without contacting the company directly.
However, we do know a good amount about the fees the company charges. It quotes an annual membership fee of $89.99, a $35 monthly minimum fee, and a $19.99 quarterly regulatory compliance fee. On top of this, the company charges a $40 monthly PCI noncompliance fee and a $35 chargeback fee.
Pricing At A Glance
|Pricing Model||Tiered Pricing|
|Mobile Payment Rate|
|Virtual Terminal Rate||Variable|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||$250+|
|PCI Compliance Fee||$19.99 Quarterly|
|Equipment Lease Terms||Variable|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee||Undisclosed|
Alpha Card Services Contract & Terms
Like many companies in the industry, Simpay favors a three-year contract with an automatic renewal at the end. If you sign this contract and later wish to break it, then you will be charged a $250 early termination fee. But on top of that, you may need to pay some amount towards the remaining months of the contract. So your termination fee could be even higher than $250.
Alpha Card Services Setup & Support
Simpay advertises the possibility of expert installation in a few places on its website. But it’s unclear exactly what this looks like. If you want to set up their equipment or services on your own, then you can use the company’s online knowledge base to do so.
The company’s support is roughly in line with the industry’s average. Merchants have access to domestic phone support during business hours. The company also has an online FAQ that a merchant can browse to try to get an answer to their question immediately.
Alpha Card Services Complaints, Ratings & Reviews
Alpha Card Services has a moderate amount of complaints about it online. Some of the major themes of these complaints include the aggressive sales tactics of independent agents, various undisclosed hidden fees, and frustrating contract terms. Merchants have also complained about Simpay’s customer support offerings, saying that agents can be difficult to reach or even apathetic.
But a certain number of complaints is to be expected of any company. And Alpha Card Services has fewer of these than many of its peers. The company has an A+ rating with the Better Business Bureau.
|Total Online Reviews||10+|
|Total Online Complaints||<10|